I have tried all the basic trouble shooting steps. I have tried giving it a static IP and it just resets it upon reboot to the auto configuration. When talking to technical support, they concluded it was a hardware issue, but I am not sure. It's an intel wireless card and it has a diagnostic tool. Every test (including the hardware test) pass. Only thing that fails is the ping test. Any ideas?
Vista help
#1
Posted 24 February 2009 - 03:44 AM
I have tried all the basic trouble shooting steps. I have tried giving it a static IP and it just resets it upon reboot to the auto configuration. When talking to technical support, they concluded it was a hardware issue, but I am not sure. It's an intel wireless card and it has a diagnostic tool. Every test (including the hardware test) pass. Only thing that fails is the ping test. Any ideas?
#2
Posted 24 February 2009 - 07:01 PM
On your laptop, when you try to connect to a network, can you please do the following:
- Select Start
- In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
- In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
- ipconfig /all > C:\results.txt
- route print >> C:\results.txt
- ping localhost >> C:\results.txt
- ping google.com >> C:\results.txt
- ping 209.85.171.100 >> C:\results.txt
- Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Some basic steps to try:
Step 1: Re-install your network adapter -- *Note: You may need your Network adapter drivers CD in order to complete these steps.
- Press Start
- In the Start Search field type devmgmt.msc and then press the ENTER key.
- In the Device Manager, expand Network adapters
- Under Network adapters, right-click your network adapter and select Uninstall.
- Restart your computer; upon reboot, Windows will detect New Hardware and ask you to install your network adapter; please proceed to do so.
- Select Start
- Type cmd in the Start Search field
- Right-click on the cmd program and select Run as administrator
- In the new command prompt window, type netsh int ip reset reset.log
- Once the above command completes, type netsh winsock reset catalog
- Restart your computer.
Thanks,
- Dan
#3
Posted 25 February 2009 - 03:35 AM
As for all the commands. I am on a public computer right now, but I will try mine and then try to put the stuff on the thumb drive. The computers here are fairly secured, but I think I should still be able to use my thumbdrive on them. I will respond probably tomorrow when I am able to get back here again.
Here is a more in depth explanation. I am in the military and was stationed in North Carolina. That is when the problem started. About a week before I was due to go on leave before going overseas. I was at home for a month (North Dakota). While there, I tried making my laptop connect to my parents internet. It wouldn't work. I even tried hardwiring it. No luck. I had also bought a wireless router for back at home (so my parents could hook their Wii online). I got the router to work for their desktop, but never could get it to work for my laptop. When I'd hardwire it to my laptop and try to go to the routers page, it would show no page available. Whereas when I did it on my parents desktop, it went to the Sysco router page.
I gave up on it and rather than taking it to Best Buy to get it looked at (I have a full warranty on it), I instead assumed it was not a hardware issue so I just took it with. That is when I went to the airport and had the same problem. Now I am in Japan and I tried hooking into someone elses just to see if it'd work (with his permission of course). Same exact problem. I would like to get my own internet again, but until I fix this, I am not even going to bother.
Hope that explains it a little better. Thanks for the response and I will get back to you later with the results if possible.
#4
Posted 25 February 2009 - 04:07 AM
On the off-chance that you see this thread before you try those tests, I'm going to give you a few more steps to try, since you don't have easy access to your machine and the Internet at the same time.
Step 1 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.
Step 2: Start your machine in a clean boot state:
- Select Start
- In the Start Search field type msconfig and press the enter key.
- In the new window, select the General tab and then select Selective Startup.
- Click to clear the Load Startup Items check box.
- Verify that Load System Services and Use original boot configuration are checked.
- Click the Services tab.
- Click to select the Hide All Microsoft Services check box.
- Click Disable All, and then click OK.
- When you are prompted, click Restart to restart the computer.
*Note: To return Windows to a normal startup mode, please do the following:
- Select Start, and then click Run.
- Type msconfig, and then click OK.
- Click the General tab, click Normal Startup - load all device drivers and services, and then click OK. When you are prompted, click Restart to restart the computer.
Please download LSPFix from here. Run the LSPFix.exe that you have just finished downloading, and list all of the protocols that are in the 'Keep' and 'Remove' list; if there are protocols in the 'Remove' list, then please don't click 'Finish>>'. Simply close the program by pressing ALT+F4 or the Close [x] button.
Thanks,
- Dan
#5
Posted 26 February 2009 - 03:11 AM
Thanks
Attached Files
#6
Posted 26 February 2009 - 03:24 AM
Usually, a "General failure" on a ping indicates software interference. If you can't do the Safe Mode with Networking test, then please try the clean boot test. Safe mode would be preferable, but a clean boot may do the trick.
I assume you tried Step 2 from my first post? No change there? If you could please try Steps 2 & 3 from my second post, that would be appreciated.
Thanks,
- Dan
#7
Posted 27 February 2009 - 02:19 AM
Hey Lokius,
Usually, a "General failure" on a ping indicates software interference. If you can't do the Safe Mode with Networking test, then please try the clean boot test. Safe mode would be preferable, but a clean boot may do the trick.
I assume you tried Step 2 from my first post? No change there? If you could please try Steps 2 & 3 from my second post, that would be appreciated.
Thanks,
- Dan
I will give them a try then report back. I will also mention that right before this happened, I was experimenting with "Mobility Modder." I had old graphics drivers and at the time, Nvidia was not releasing official drivers for laptops. Gateways were old as [bleep], so I downloaded that tool and modified official Nvidia graphics drivers. I had about three sessions of working with that tool. After the last one, I put my laptop on standby. When it came out of standby was when I no longer had a connection. Might have just been coincidence though. I have since removed the tool and installed official Nvidia drivers for the graphics card and I have uninstalled and reinstalled the wireless drivers numerous times (including updating them with a newer version).
Anyways, if it was a software interfereance, do you think that tool had anything to do with it?
#8
Posted 27 February 2009 - 04:43 AM
You'd think uninstalling the tool, and re-installing your network adapter would resolve such an issue. Also, from what I could gather, it looks like that tool would be targeting your Graphics drivers, not your network adapters. So I'd be surprised if it did cause your issue, although these days there's no telling. Let's take a peek at what's running on your system.Anyways, if it was a software interfereance, do you think that tool had anything to do with it?
Please download HijackThis and install it -- restart your computer. Once the computer starts up, can you please launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.
Thanks,
- Dan
#9
Posted 28 February 2009 - 06:17 AM
Nevertheless, I also tried the HijackThis tool and here are my results.
Attached Files
#10
Posted 28 February 2009 - 10:36 PM
I've noticed that you have Norton running on your machine. It's possible that it's not the cause of your issue, but I have seen Norton causing quite a few issues on a number of machines over the past few weeks. I'm going to strongly recommend that you actually uninstall it.
- Select Start
- In the Start Search field type control.exe
- In the new Control Panel window, click on Programs and then Uninstall a program.
- From the list of applications, please uninstall all applications with Norton or Symantec in their names.
See if you can connect to the Internet now; can you?
- Dan
#11
Posted 28 February 2009 - 11:41 PM
#12
Posted 28 February 2009 - 11:49 PM
#13
Posted 01 March 2009 - 02:53 AM
So what do you think now? Perhaps it's fixed and I just need to get my own account now? Perhaps something else is also blocking it? Perhaps it is a hardware issue and like bad wiring, it goes in and out as it pleases? Any ideas?
Another note. I just rememvered this, but prior to this happening in the first place, I had started to get weak internet connections for about two days. Vastly reduced speed (went from rabbit to half a turtle pace). I had initially blamed it on my former roommate who used to use bittorrent to download music. Bittorrent installs this program known as DNA which I never liked. I removed that long ago, but maybe there is something hiding involving that?
Thanks
#14
Posted 01 March 2009 - 03:30 AM
Step 1 - Connectivity test:
- Select Start
- In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
- In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
- ipconfig /all > C:\results.txt
- route print >> C:\results.txt
- ping localhost >> C:\results.txt
- ping google.com >> C:\results.txt
- ping 209.85.171.100 >> C:\results.txt
- Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Step 1: Re-install your network adapter (my first post)
Step 2: Reset your TCP/IP and Winsock stack: (my first post)
Step 2: Start your machine in a clean boot state: (my second post)
And finally, this new test.
- Select Start
- In the Start Search field type cmd and press the ENTER key
- In the new command prompt window, type tracert google.com > C:\trace.txt
- This command will take a few minutes to complete -- wait for your command prompt to return. Navigate to your C: drive and open the text file trace.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan
#15
Posted 03 March 2009 - 02:59 AM
Ah, good -- progress! Unfortunately, change also means that all of the information you have since posted is now out of date. If you could repeat the following steps, that would be appreciated (so that I can see what's going on) -- please do all of these steps when you're attempting to connect to the Network.
Step 1 - Connectivity test:Also:
- Select Start
- In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
- In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
- ipconfig /all > C:\results.txt
- route print >> C:\results.txt
- ping localhost >> C:\results.txt
- ping google.com >> C:\results.txt
- ping 209.85.171.100 >> C:\results.txt
- Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Step 1: Re-install your network adapter (my first post)
Step 2: Reset your TCP/IP and Winsock stack: (my first post)
Step 2: Start your machine in a clean boot state: (my second post)
And finally, this new test.This will hopefully let us see why your connection is slow/where it is failing.
- Select Start
- In the Start Search field type cmd and press the ENTER key
- In the new command prompt window, type tracert google.com > C:\trace.txt
- This command will take a few minutes to complete -- wait for your command prompt to return. Navigate to your C: drive and open the text file trace.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan
After reinstalling the network adapter, I have been able to pull up a couple webpages. However, it was during my lunch break, so I didn't have much time to test it. Thus, tentitively, this *might* be solved. I'll respond later.
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