[meminem]

Hi,

I'm a college student with a Dell Latitude D820 laptop running with Windows Vista. Several weeks ago, my laptop froze. Control, alt, delete did nothing, so I turned it off, and it wouldn't turn back on. CIT replaced the motherboard and gave it back. At this point, the computer would turn on, but would randomly turn off, both on battery and on the power cord. So, they replaced the motherboard again. It still shut off. So, after poking around some more they replaced the CPU (twice, I guess Dell kept sending bad parts) and did something with my hard drive (I've had to reload all my programs...I'm not sure if they reformated it or what). I finally got it back two days ago, and the laptop is still randomly shutting down, but I believe it's only when the screensaver comes up. As of yet, it hasn't shut down at any other time like it used to.

It's not an overheating issue....it definitely doesn't feel hot when it's doing this, and it could be on for only 5 minutes when it shuts down. Plus practically all the hardware is new.

The CIT guys are stumped, but I don't want to deal with Dell if I don't have to.

Any suggestions?

Thanks, Michelle

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You will have to narrow down the problem to either hardware or Software.

Check the event logs of the computer by typing in EVENTVWR in the search box and hit enter. You will be presented with a event viewer window. On the left hand side expand "Windows Logs" and check under the application area and System Area. If you see any Yellow Warning Symbols or Red X Symbols, check those first.

Do some googleing on those error messages if Present, and see what you find out. Those error messages are Key to narrowing down your problem.

[creepysound]

You will have to narrow down the problem to either hardware or Software.

Check the event logs of the computer by typing in EVENTVWR in the search box and hit enter. You will be presented with a event viewer window. On the left hand side expand "Windows Logs" and check under the application area and System Area. If you see any Yellow Warning Symbols or Red X Symbols, check those first.

Do some googleing on those error messages if Present, and see what you find out. Those error messages are Key to narrowing down your problem.

[Broni]

CIT = College IT department?
Why are you dealing with them, not with Dell directly?
Is the laptop still under warranty?
If so, you should have a new laptop by now.