HOWEVER, this morning, when I went onto Outlook, it was as though it had just been installed, ie; there were no Identities, it had nothing filled in for the mail server, the contact list was gone and all of my emails were gone.
Then, I went on the internet explorer in order to go to my ISP to get the necessary information to update Outlook and I found that my IE has also been re-set. It looked like a whole new version. The history was gone (of course, the cookies were gone), the menus had all changed.
I found the information I needed from my ISP to put into Outlook, but it still didn't work. It gave me an error message. I copied the error message and opened Word to paste it in order to save it, and GUESS WHAT?? Word has changed also. I had previously made changes to my normal template, and had customized my menus and the paper-clip guy, but these changes were all gone.
I am in a TOTAL quandry as to what happened, and how to recover. I was unable to find a customer support site on Lavasoft. Does it even sound like the problem is due to Ad-Aware?