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Application recovery fails on HP WinMCE m1171n

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Bottom line: Can't recover an application (RecordNow) listed in HP WinMCE Application Recovery menu. Application recovery APPEARS to work, says application has been reinstalled, but nothing is there. (Not in Program Files, not on Start menu, not nowhere.) HP is recommending System Recovery, which will force me to reinstall and reconfigure all apps not from HP, re-apply all OS updates, etc. -- DAYS work, not HOURS. I'm hoping someone has an idea of how application recovery works and what might have gone wrong. Note that this process apparently works from disk (special D: partition?) and NOT from CDs.

Background: DVD-ROM drive failed on our HP m1171n Media Center edition system (boutght 12/04, MCE 2005). In the process of determining that the drive itself had failed, HP had me delete upper and lower filters from the registry. Eventually got drive replaced and all ok, but days later discovered could no longer write DVDs using RecordNow s/w that came with system. Went to HP web site which had an article on that issue, followed instructions to remove application and re-install through "Application Recovery" process. Process appeared to work, but no trace of the software.
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