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[Referred]adaware log help


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#1
melval

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I use Walmart provider and because I had lost IE somehow, I was using Firefox browser. All was fine when out of the blue, it would no longer load. Also freeze up and get many different error messages. I always get a Rundll 32 message on startup. I have attached the adaware log. melvalAttached File  adaware_2_5_8_05.TXT   343.77KB   59 downloads
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#2
Rawe

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Welcome!

Ad-aware has found object(s) on your computer

If you chose to clean your computer from what Ad-aware found, follow these instructions below…


Make sure that you are using the * SE1R43 06.05.2005 * definition file.


Open up Ad-Aware SE and click on the gear to access the Configuration menu. Make sure that this setting is applied.

Click on Tweak > Cleaning engine > UNcheck "Always try to unload modules before deletion".

Disconnect from the internet (for broadband/cable users, it is recommended that you disconnect the cable connection) and close all open browsers or other programs you have running.

Then boot into Safe Mode

To clean your machine, it is highly recommended that you clean the following directory contents (but not the directory folder);

Run CCleaner to help in this process.
Download CCleaner (Setup: go to >options > settings > Uncheck "Only delete files in Windows Temp folders older than 48 hours" for cleaning malware files!)

* C:\Windows\Temp\
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <- This will delete all your cached internet content including cookies.
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
* Empty your "Recycle Bin".

Run Ad-Aware SE from the command lines shown in the instructions shown below.

Click "Start" > select "Run" > type the text shown below (including the quotation marks and with the same spacing as shown)

"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
(For the Professional version)

"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
(For the Plus version)

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke
(For the Personal version)


Click Ok.

Note; the path above is of the default installation location for Ad-aware SE, if this is different, adjust it to the location that you have installed it to.

When the scan has completed, select next. In the Scanning Results window, select the "Scan Summary"- tab. Check the box next to SahAgent ONLY . Click next, Click Ok.

If problems are caused by deleting a family, just leave it.


Reboot your computer after removal, run a new "full system scan" and post the results as a reply. Don't open any programs or connect to the internet at this time.

Then copy & paste the complete log file here. Don't quarantine or remove anything at this time, just post a complete logfile. This can sometimes takes 2-3 posts to get it all posted, once the "Summary of this scan" information is shown, you have posted all of your logfile.

Also, keep in mind that when you are posting another logfile keep "Search for negligible risk entries" deselected as negligible risk entries (Mru's) aren't considered as a threat. This option can be changed when choosing your scan type.

Remember to post your fresh scanlog in THIS topic.

- Rawe :tazz:
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#3
melval

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I ran the CCleaner, followed the rest of instructions. Attached is copy of last ad-aware log. I did have my IE back and able to access my Yahoo mail with this reboot. I didn't quarantine or delete anything in Ad-aware.Melval

Attached Files


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#4
Guest_Andy_veal_*

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Hello and Welcome

Ad-aware has found objects on your computer

If you chose to clean your computer from what Ad-aware found please follow these instructions below…

Please make sure that you are using the * SE1R43 06.05.2005 * definition file.


Please launch Ad-Aware SE and click on the gear to access the Configuration Menu. Please make sure that this setting is applied.

Click on Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".

Disconnect from the internet (for broadband/cable users, it is recommended that you disconnect the cable connection) and close all open browsers or other programs you have running.

Please then boot into Safe Mode

To clean your machine, it is highly recommended that you clean the following directory contents (but not the directory folder):

Please run CCleaner to assist in this process.
Download CCleaner (Setup: go to >options > settings > Uncheck "Only delete files in Windows Temp folders older than 48 hours" for cleaning malware files!)

* C:\Windows\Temp\
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <- This will delete all your cached internet content including cookies.
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
* Empty your "Recycle Bin".

Please run Ad-Aware SE from the command lines shown in the instructions shown below.

Click "Start" > select "Run" > type the text shown in bold below (including the quotation marks and with the same spacing as shown)

"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
(For the Professional version)

"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
(For the Plus version)

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke
(For the Personal version)


Click OK.

Please note that the path above is of the default installion location for Ad-aware SE, if this is different, please adjust it to the location that you have installed it to.

When the scan has completed, select Next. In the Scanning Results window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove. Click next, Click OK.

If problems are caused by deleting a family, please leave it.

Please shutdown/restart your computer after removal, run a new full scan and post the results as a reply. Do not launch any programs or connect to the internet at this time.

Please then copy & paste the complete log file here. Don't quarantine or remove anything at this time, just post a complete logfile. This can sometimes takes 2-3 posts to get it all posted, once the "Summary of this scan" information is shown, you have posted all of your logfile.

Please remember when posting another logfile keep "Search for negligible risk entries" deselected as negligible risk entries (MRU's) are not considered to be a threat. This option can be changed when choosing your scan type.

Please post back here

Good luck

Andy
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#5
melval

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I have already done this, except I did not understand the following.Is this something I'm to delete in the cleaner?
* C:\Windows\Temp\
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <- This will delete all your cached internet content including cookies.
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
* Empty your "Recycle Bin
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#6
Guest_Andy_veal_*

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You can set to do this in CCleaner or you can do this manually.

Local settings folder is though hidden so you will need to show hidden files. :tazz:
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#7
melval

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I'm sorry I still do not understand where you go in CCleaner to clean directory contents or how to do it. I did what I could in there and fan the ad-aware again. Do I still need to do more? Log attached again Melval

Attached Files


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#8
Guest_Andy_veal_*

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Your logfile seems clean now.

Do you still have problems?
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#9
melval

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I was able to function when I switched back to Firefox. Using IE was like watching paint dry. I have shutdown problems tho. Sometimes after checking the end now boxes that pop up over and over again, it will go ahead and shut down, but restart even tho the restart button is not checked. Have to manually shut down. Today while updating CCleaner, I got Illegal operation box from Firefox, then after updating Adaware and while running scan, I got illegal operation box from Rundll32. Enclosing logfile. Also the start button freezes up at times and won't pop up. Melval

Attached Files


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#10
Guest_Andy_veal_*

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Hello and Welcome

Ad-aware SE build 1.06r1 is the most current version,

Please could you download the latest version of Ad-aware SEDownload site list

Just make sure you uninstall any old version of Ad-Aware before installing SE. After installing SE, then update your definition file * SE1R49 31.05.2005 *.

In order to assist you, we need to see the log from an Ad-Aware SE 1.06r1 full system scan.

Important Note! Before performing a scan, be sure that you have the most recent definitions file by using WebUpdate. (Click on the Globe icon, Click connect, Click OK, Click Finish.) At this current point * SE1R49 31.05.2005 * is the most recent definition file.

Ad-Aware SE comes preconfigured with default options so we need you to make only one change. Please deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat. This option can be changed when choosing your scan type.

Select "Perform Full System Scan" and press "Next". When the scan has completed, click "Show Logfile".

Please copy/paste the complete log file here using the reply button. Don't quarantine or remove anything at this time, just post a complete logfile. This sometimes takes 2-3 posts to get it all posted. You will know you are at the end when you see the "Summary of this scan" information has been posted.

When you have posted your log here, Team Lavasoft can advise on what to do next.

Please post back if you have any questions or other problems.


Good luck

Andy
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#11
melval

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Here is most curren version of adaware scan as requested. Thanks Melval

Attached Files


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#12
Guest_Andy_veal_*

Guest_Andy_veal_*
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Hello and Welcome

Ad-aware has found objects on your computer

If you chose to clean your computer from what Ad-aware found please follow these instructions below…

Please make sure that you are using the * SE1R49 31.05.2005 * definition file.


Please launch Ad-Aware SE and click on the gear to access the Configuration Menu. Please make sure that this setting is applied.

Click on Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".

Disconnect from the internet (for broadband/cable users, it is recommended that you disconnect the cable connection) and close all open browsers or other programs you have running.

Please then boot into Safe Mode

To clean your machine, it is highly recommended that you clean the following directory contents (but not the directory folder):

Please run CCleaner to assist in this process.
Download CCleaner (Setup: go to >options > settings > Uncheck "Only delete files in Windows Temp folders older than 48 hours" for cleaning malware files!)

* C:\Windows\Temp\
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <- This will delete all your cached internet content including cookies.
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
* Empty your "Recycle Bin".

Please run Ad-Aware SE from the command lines shown in the instructions shown below.

Click "Start" > select "Run" > type the text shown in bold below (including the quotation marks and with the same spacing as shown)

"C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke
(For the Professional version)

"C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke
(For the Plus version)

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke
(For the Personal version)


Click OK.

Please note that the path above is of the default installion location for Ad-aware SE, if this is different, please adjust it to the location that you have installed it to.

When the scan has completed, select Next. In the Scanning Results window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove. Click next, Click OK.

If problems are caused by deleting a family, please leave it.

Please shutdown/restart your computer after removal, run a new full scan and post the results as a reply. Do not launch any programs or connect to the internet at this time.

Please then copy & paste the complete log file here. Don't quarantine or remove anything at this time, just post a complete logfile. This can sometimes takes 2-3 posts to get it all posted, once the "Summary of this scan" information is shown, you have posted all of your logfile.

Please remember when posting another logfile keep "Search for negligible risk entries" deselected as negligible risk entries (MRU's) are not considered to be a threat. This option can be changed when choosing your scan type.

Please post back here

Good luck

Andy
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#13
melval

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Thanks. Here is last logfile. Seems OK. Still computer won't shut down. Melval

Attached Files


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#14
Guest_Andy_veal_*

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You have some strange processes running on your computer as well as a trojan.

I am going to refer you to HJT support.
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#15
Guest_Andy_veal_*

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Please follow the instructions located in Step Five: Posting a Hijack This Log. Post your HJT log as a reply to this thread, which has been relocated to the Malware Removal Forum for providing you with further assistance.

Kindly note that it is very busy in the Malware Removal Forum, so there may be a delay in receiving a reply. Please also note that HJT logfiles are reviewed on a first come/first served basis.
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