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iTunes can not connect to the iTunes store


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#1
George24

George24

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i've just got an ipod touch 2G but have found that i can not connect to the iTunes store.

I ran diagnostics on the network connectivity and got this:

Microsoft Windows Vista Ultimate Edition (Build 6000)
System manufacturer System Product Name
iTunes 8.1.0.51
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number B35B311278435BEE

Current user is not an administrator.
The current local date and time is 2009-03-12 22:57:00.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 7900 GS


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {C20AF9F0-12EE-47F4-A53B-E4BE624E54EB}
Description: Attansic L1 Gigabit Ethernet 10/100/1000Base-T Adapter
IP Address: 192.168.2.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Thu Mar 12 22:30:19 2009

Lease Expires: Thu Mar 12 22:30:18 2009

DNS Servers: 85.255.114.107
85.255.114.107
85.255.112.84

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
iTunes has never successfully accessed iTunes store.

can anybody help me out with this? :)
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#2
gr8joel

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Why don't you try this:

Unplug your Ipod if it is currently connected to your computer.

Next, refresh your whole computer by restarting it.

Then run the program Itunes. Let it start fully.

Once it has started, plug in your Itouch and it should automatically sync.
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#3
George24

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dont worry guys i've sorted it out now! it turns out that there was a firewall thingy installed on my computer which i didn't know about so i just lett iTunes through and bam! a working iTunes store! :)
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#4
Onaipian

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Thanks for letting us know! There seems to be a lot people having problems with the Itunes store lately; hopefully some of the problems will get solved by people reading this..
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#5
Sean R

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for some reason I am unable to connect to the itunes store...and when ever I try an error message pops up saying... iTunes could not connect to teh iTunes store. An Unknown error occured (-3212)
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