[keneke]

I couldn't seem to install Windows over the Ubuntu I had put on, so I started a install of Ubuntu and stopped it half way through, I was then able to install Windows XP and everything seems to be working except the modem. What can I do? The machine is old, but I wanted to use it to run Magic Jack which requires the modem to work. Will it help to reset the BIOs. I opened the machine and can't see anything that looks like a battery. How can I reset the BIOs?

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Hello,

After installing Windows did you install the Drivers?

Click Start > Run > type devmgmt.msc

When Device Manager opens what do you have with ? or ! beside them? (These are the Drivers that you need to load)

[makinu1der2]

Hello,

After installing Windows did you install the Drivers?

Click Start > Run > type devmgmt.msc

When Device Manager opens what do you have with ? or ! beside them? (These are the Drivers that you need to load)

[keneke]

The computer I'm trying to fix doesn't show run under the startup. How can I get to it?

[rshaffer61]

Go to
Start>Right click on My Computer>Properties>Hardware>Device Manager
Please reply with any devices that show yellow exclamation marks or a red x

[keneke]

The following were marked with a yellow question mark:

Ethernet Controller
Multimedia Audio Controller
Universal Serial Bus USB controller
Video Controller
Visa USB Smart Card Reader

[rshaffer61]

Hmmm we need to address these
Do you have the motherboard drivers disk?
All these except for the Smart Reader are onboard issues.
The disk should have all the drivers for

Ethernet Controller
Multimedia Audio Controller
Universal Serial Bus USB controller
Video Controller

The Reader should have a disk that came with it to install the drivers for that

[keneke]

I bought the computer second hadn and do not have disks for it, but I do have another computer just like it that I bought from the same place. Maybe I can get the drivers off it? I don't care about the card reader that just an attachment to the keyboard, but I would like to get the modem working. Everything else seems to work. Thanks for your patience with me, Keneke

[rshaffer61]

Ok then what we need to know is if the ethernet connection(it looks like a large telephone line) is connected into the motherboard, usually up by the usb and sound
or is it a addon card. This would be in a slot lower down from the above

[keneke]

The eternet and the USB plugs all go into a little silver box mounted at the back of the motherboard.

[rshaffer61]

Also Magic Jack does not need a modem. It uses a usb connection thru your system and uses your internet as VOIP
Voice Over IP

The ethernet is built onboard then. So now we are making progress.
Please download CPUz from my signature below
Save it to your desktop.
Click on the icon it creates and let it run
I need two bits of information from it. First click on the Mainboard tab at the top of the window and give me
Manufacturer and model number it shows

[keneke]

If I can't get online the Magic Jack will not work and I can't get online.

[keneke]

I will have to download the program you suggest and transfer it to a flash drive and then run it on the problem machine because I can not get online with the problem machine.

[rshaffer61]

We are trying to find the ethernet drivers to take care of the issue with that. That is one of the problems in device manager as you stated in post 5
After we get that fixed then we can work on getting the others. I want to try and fix one issue at a time to make it easier and hopefully you will understand it better in the end.

[keneke]

Okay I got the CPU program downloaded and moved to the problem machine now what do you need to know? I wrote down some of the stuff, but not sure what is needed. The machine is an HP model 085Ch BIOS number 786B2 v2.18

[rshaffer61]

Save it to your desktop on the other system.
Click on the icon it creates and let it run
I need two bits of information from it. First click on the Mainboard tab at the top of the window and give me
Manufacturer and model number it shows
Second click on the Memory tab and give me the Type and Size of memory it shows.