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Vista cant connect to unsecured networks


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#1
itzakad0ozi3

itzakad0ozi3

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Hey, i purchased the hp dv2988nr laptop for school; however, i cant seem to connect or view unsecured networks at school and at the local coffee shop. ive reformatted the laptop and tried turning off the firewall to see if i can connect but no luck. when i disable the wireless and enable it i can see the unsecured network for a lil while but it still wont let me connect. im not computer illiterate but im certainly no expert so any help would be awesome.
oo and i searched and found quite a few sites and threads about this topic but no solid answer so far.
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#2
Dan

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Hey itzakad0ozi3 -- welcome to G2G :)

Have you ensured that you have the latest drivers installed for your network adapter? The next time you're trying to connect to an unsecured network, please do the following.

Step 1 - Export your wireless settings:
  • Select Start
  • In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
  • In the new command prompt window, type netsh wlan show all > C:\results.txt
  • Navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
In your post, include the name (SSID) of the network you're attempting to connect to.

Step 2 - Disable IEEE 802.1X Authentication:
Please follow the steps listed in this MS Article - Wireless Connection Is Periodically Lost -- I'm mainly interested in Part 1: Disable IEEE 802.1X Authentication.

Thanks,
- Dan
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#3
itzakad0ozi3

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hey so i went to the coffee shop after i got out of class and ran the test

the SSID is Black Horse Coffee

Wireless System Information Summary
(Time: 3/19/2009 7:06:45 AM)


=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================


Interface name: Wireless Network Connection

Driver : Atheros AR5007 802.11b/g WiFi Adapter
Vendor : Atheros Communications Inc.
Provider : Atheros Communications Inc.
Date : 4/27/2008
Version : 7.6.0.114
INF file : C:\Windows\INF\oem5.inf
Files : 1 total
C:\Windows\system32\DRIVERS\athrx.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g
FIPS 140-2 mode supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Shared WEP-40bit
Open WEP-104bit
Shared WEP-104bit
Open WEP
Shared WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
Unknown TKIP
WPA2-Enterprise Unknown
Unknown Unknown
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Unknown CCMP
WPA2-Enterprise Unknown
Unknown Unknown
WPA2-Personal CCMP
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
IHV Service Present : Yes
IHV Adapter OUI : [00 03 7f], type: [00]
IHV Extensibility DLL Path: C:\Windows\system32\athihvs.dll
IHV UI extensibility ClSID: {4a31b2f3-8714-4236-8b6f-5ba745a04ab7}
IHV Diagnostics CLSID : {00000000-0000-0000-0000-000000000000}


=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================


There is 1 interface on the system:

Name : Wireless Network Connection
Description : Atheros AR5007 802.11b/g WiFi Adapter
GUID : 7b1eeeca-e560-47da-b4c0-bce2cb3998dd
Physical Address : 00:23:4d:d8:de:09
State : disconnected


=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================


Wireless LAN settings
---------------------
Show blocked networks in visible network list: No.

Only use GP profiles on GP configured networks: No.

Auto configuration logic is enabled on interface "Wireless Network Connection".


=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================


Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>


=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================


Everyone is allowed to create all user profiles.


=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================


Profiles on interface Wireless Network Connection:

Group Policy Profiles (read only)
---------------------------------
<None>

User Profiles
-------------
All User Profile : KIDROBOT


=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================


Profile KIDROBOT on interface Wireless Network Connection:
=======================================================================

Applied: All User Profile

Profile Information
-------------------
Version : 1
Type : Wireless LAN
Name : KIDROBOT
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Switch to more preferred network if possible

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "KIDROBOT"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : Open
Cipher : WEP
Security key : Present
Key Index : 1


=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================


Interface Name : Wireless Network Connection
There are 7 networks currently visible.

SSID 1 :
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:17:c5:23:69:db
Signal : 76%
Radio Type : 802.11g
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : Black Horse Coffee
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:17:c5:23:69:dc
Signal : 74%
Radio Type : 802.11g
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 3 : Mucknet BH
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:17:c5:23:69:dd
Signal : 72%
Radio Type : 802.11g
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 4 : JH
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:1c:f0:57:24:b9
Signal : 24%
Radio Type : 802.11n
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 5 : 2WIRE992
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:1f:b3:ab:d3:69
Signal : 28%
Radio Type : 802.11g
Channel : 3
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 6 : 7773 2314
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:0f:cc:ff:bb:00
Signal : 16%
Radio Type : 802.11g
Channel : 6
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 0 6 9 12 18 24 36 48 54

SSID 7 : wifi
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:1d:7e:0b:6f:ff
Signal : 22%
Radio Type : 802.11n
Channel : 9
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
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#4
Dan

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Hello,

Well, your adapter is definitely picking up the network signal fine, as you can see here:

Wireless System Information Summary
(Time: 3/19/2009 7:06:45 AM)

...

SSID 2 : Black Horse Coffee
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:17:c5:23:69:dc
Signal : 74%
Radio Type : 802.11g
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

Please follow the steps listed in this MS Article [KB928233] -- Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers. After making the appropriate registry changes, as listed in the aforementioned article, please try to connect to one of the public networks again; are you able to? If you have any difficulty/problems/concerns following the instructions, please post here and we will attempt to guide you through it.

- Dan
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#5
itzakad0ozi3

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hmm well i went back and tried what you told me. still cant seem to connect and i can only see the ssid when i disable the wireless and enable it again. then after a few mins the connection disappears. =[ any ideas?
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#6
Dan

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Are you using third party software to handle your wireless connections, or the inbuilt Windows software (WLAN Autoconfig)? Have a look in your Event Log and see if there are any errors/warnings that occur around the time that you lose the list of available wireless networks.

Step 1 - Event Log/Viewer errors/warnings:
  • Select Start
  • In the Start Search field type eventvwr and press the ENTER key
  • In the new window, expand Windows Logs and then select System -- this will display a list of all system events. Look for any errors and/or warnings (denoted by a red 'x' or a yellow '!'). If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning, and then copy/pasting the information from within.
    *Note: You'll mainly be looking for DHCP and TCP/IP errors/warnings -- however any and all errors may be relevant.

then after a few mins the connection disappears

So, do you actually connect to the network, for a short time? Then you lose the connection? Or do you never connect?

- Dan
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#7
itzakad0ozi3

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it wont let me connect at all =[
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#8
Dan

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So, can you walk me through the connection (attempt) process? What happens? What do you do? Any error messages?

Step 1 - Disable IPv6:
  • Select Start
  • In the Start Search field type ncpa.cpl and press the Enter key on your keyboard.
  • In the new window, right-click on your Wireless Network Connection and select Properties.
  • In the This connection uses the following items section, remove the tick beside (i.e. disable) Internet Protocol Version 6 (TCP/IPv6) and then press OK.
See if you can connect to the network now.

Were there any errors in the Event Log?
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#9
itzakad0ozi3

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so i tried it, and still isnt going through =/ i tried manually making the network by typing the ssid in myself, but it still didnt go through. also i dont get any error it just says not receiving any information from the router or somethin
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#10
Dan

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also i dont get any error it just says not receiving any information from the router or somethin

Let's see if you are indeed getting a connection. The next time you try to connect to the public network, please do the following:
  • Select Start
  • In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
  • In the new command prompt window, type ipconfig /all > C:\ipconfig.txt
  • Navigate to your C: drive and open the text file ipconfig.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan
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