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Internet connection keeps disconnecting


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#1
peyote

peyote

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Hi,

I made a post here http://www.geekstogo...ow-t232953.html but I don't think it's not my browser as I have noticed my my computer stays connected to the router but my router keeps intermittently disconnecting from the internet as the small globe in the bottom right corner keeps disappearing.

Please help I have been searching for the last two days for problems it might be and now im totally at a dead end.

Im using Vista and all this has started ever since I reinstalled Vista a bout a week ago.

Many thanks

Edited by peyote, 22 March 2009 - 04:01 PM.

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#2
Dan

Dan

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Hey peyote,

Are you using a wired or wireless connection?

Please do the following steps.

Step 1 - Connectivity test:
  • Select Start
  • In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Step 2 - Attempt to release and renew your IP:
  • Select Start
  • In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
  • In the new command prompt window, please type the following commands:
  • ipconfig /release
  • ipconfig /renew
*Note: If the above commands generate an error, please post the error.
Step 3 - Event Log/Viewer errors/warnings:
  • Select Start
  • In the Start Search field type eventvwr and press the ENTER key
  • In the new window, expand Windows Logs and then select System -- this will display a list of all system events. Look for any errors and/or warnings (denoted by a red 'x' or a yellow '!'). If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning, and then copy/pasting the information from within.
    *Note: You'll mainly be looking for DHCP and TCP/IP errors/warnings -- however any and all errors may be relevant.
Step 4 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if your pages still load slowly -- do they?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

Thanks,
- Dan
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#3
peyote

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sorry duplicate. [bleep] connection.

Edited by peyote, 23 March 2009 - 12:45 PM.

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#4
peyote

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Many thanks for your time Dan, here are the results fro step 1 :

Windows IP Configuration

Host Name . . . . . . . . . . . . : Will-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/1000 PL Network Connection
Physical Address. . . . . . . . . : 00-1A-92-1C-F6-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek 8185 Extensible 802.11b/g Wireless Device
Physical Address. . . . . . . . . : 00-11-3B-0F-5F-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1a6:c3a3:1cdf:56bb%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 23 March 2009 17:32:41
Lease Expires . . . . . . . . . . : 24 March 2009 17:33:04
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 134222139
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{AD919D8C-0B29-4EC5-A232-B14772D167A1}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C21B7A9F-9513-4517-8CEB-D96D45D56566}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.2%11(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:24f5:3e25:3f57:fefd(Preferred)
Link-local IPv6 Address . . . . . : fe80::24f5:3e25:3f57:fefd%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Step 2. I tried to post a scrren shot but can't even do that due to the connection, just constantly say "analysing attachment" and the SS was only 210KB anyway both release and renew in cmd said that "No operation can be performed due to media not connected" or something like that and on the right hand side it sai "disconnected" all the way down 4-5 times.


Step 3. There is a ridiculous amount of error and warnings too many to post but here is a few from the DHCP. The last pasted warning message is from the ICP/IP but there are are 3 but they all look like the same message. The rest posted are from DHCP but there are many more that all look simular along with lots more from other catergories such as WLAN auto config, servicing, volsnap ETC I have no clue what any of this is so please tell me if you need more posted to help you.

-----------------------------------------------------------------------

Log Name: System
Source: Microsoft-Windows-Dhcp-Client
Date: 21/03/2009 23:09:55
Event ID: 1003
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Will-PC
Description:
The description for Event ID 1003 from source Microsoft-Windows-Dhcp-Client cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

00113B0F5F08
%%2163146757

The description string for parameter reference (%1) could not be found

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" EventSourceName="Dhcp" />
<EventID Qualifiers="0">1003</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-21T23:09:55.000Z" />
<EventRecordID>14410</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Will-PC</Computer>
<Security />
</System>
<EventData>
<Data>00113B0F5F08</Data>
<Data>%%2163146757</Data>
</EventData>
</Event>

-------------------------------------------------------------------------

Log Name: System
Source: Microsoft-Windows-Dhcp-Client
Date: 21/03/2009 23:09:55
Event ID: 1002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Will-PC
Description:
The IP address lease 192.168.1.2 for the Network Card with network address 00113B0F5F08 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" EventSourceName="Dhcp" />
<EventID Qualifiers="0">1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-21T23:09:55.000Z" />
<EventRecordID>14411</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Will-PC</Computer>
<Security />
</System>
<EventData>
<Data>192.168.1.2</Data>
<Data>00113B0F5F08</Data>
<Data>192.168.1.1</Data>
</EventData>
</Event>

---------------------------------------------------------------

Log Name: System
Source: Microsoft-Windows-Dhcp-Client
Date: 21/03/2009 09:12:31
Event ID: 1003
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Will-PC
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 00113B0F5F08. The following error occurred:
The operation was canceled by the user.. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" EventSourceName="Dhcp" />
<EventID Qualifiers="0">1003</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-21T09:12:31.000Z" />
<EventRecordID>5699</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Will-PC</Computer>
<Security />
</System>
<EventData>
<Data>00113B0F5F08</Data>
<Data>%%1223</Data>
</EventData>
</Event>

-------------------------------------------------------------------------

Log Name: System
Source: Microsoft-Windows-Dhcp-Client
Date: 23/03/2009 17:32:36
Event ID: 1002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Will-PC
Description:
The IP address lease 192.168.1.2 for the Network Card with network address 00113B0F5F08 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" EventSourceName="Dhcp" />
<EventID Qualifiers="0">1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-23T17:32:36.000Z" />
<EventRecordID>15875</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Will-PC</Computer>
<Security />
</System>
<EventData>
<Data>192.168.1.2</Data>
<Data>00113B0F5F08</Data>
<Data>192.168.1.1</Data>
</EventData>
</Event>

-------------------------------------------------------

Log Name: System
Source: Microsoft-Windows-Dhcp-Client
Date: 23/03/2009 17:32:36
Event ID: 1003
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Will-PC
Description:
The description for Event ID 1003 from source Microsoft-Windows-Dhcp-Client cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

00113B0F5F08
%%2163146757

The description string for parameter reference (%1) could not be found

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" EventSourceName="Dhcp" />
<EventID Qualifiers="0">1003</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-23T17:32:36.000Z" />
<EventRecordID>15874</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Will-PC</Computer>
<Security />
</System>
<EventData>
<Data>00113B0F5F08</Data>
<Data>%%2163146757</Data>
</EventData>
</Event>

----------------------------------------------------------------

Log Name: System
Source: Tcpip
Date: 22/03/2009 17:42:34
Event ID: 4226
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Will-PC
Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Tcpip" />
<EventID Qualifiers="32768">4226</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-22T17:42:34.051Z" />
<EventRecordID>15071</EventRecordID>
<Channel>System</Channel>
<Computer>Will-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>00000000010000000000000082100080000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>


Step 4. I plugged in my ethernet connection in safe mode and normal mode and it doesn't seem as fast as it should be but not as slow as it was with wireless, still slow though in my opinion.

Anything else you need me todo I will be waiting.

Thanks again.
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#5
Dan

Dan

    Trusted Tech

  • Retired Staff
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My first suggestion would be to ensure you have the latest drivers installed for your network adapter. Since you only recently re-installed Vista, outdated drivers could be causing your issue. If you have the latest drivers installed, and the issue persists, please continue.

Step 1 - Disable IPv6:
*Note: please only follow these steps if you do not use IPv6 for any applications (90% of home users do not need/use IPv6 at this time).
  • Select Start
  • In the Start Search field type ncpa.cpl and press the Enter key on your keyboard.
  • In the new window, right-click on your Wireless Network Connection and select Properties.
  • In the This connection uses the following items section, remove the tick beside (i.e. disable) Internet Protocol Version 6 (TCP/IPv6) and then press the OK button.

Step 2. I tried to post a scrren shot but can't even do that due to the connection, just constantly say "analysing attachment" and the SS was only 210KB anyway both release and renew in cmd said that "No operation can be performed due to media not connected" or something like that and on the right hand side it sai "disconnected" all the way down 4-5 times.

I'd like to see how slow your connection is going; please do the following.

Step 2 - Pings & tracert:
  • Select Start
  • In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
  • In the new command prompt window, please type the following commands (*Note: the tracert will take a minute or two to complete; each ping will take approximately 10 seconds to complete -- wait for the previous command to finish before going onto the next):
    • tracert google.com
    • route print
    • ping 127.0.0.1
    • ping google.com
    • ping 209.85.171.100
  • Right-click on the command prompt window, select Select All and then press the ENTER key on your keyboard; this will copy the text; you should now be able to paste it into your next response.

Step 3. There is a ridiculous amount of error and warnings too many to post but here is a few from the DHCP. The last pasted warning message is from the ICP/IP but there are are 3 but they all look like the same message. The rest posted are from DHCP but there are many more that all look simular along with lots more from other catergories such as WLAN auto config, servicing, volsnap ETC I have no clue what any of this is so please tell me if you need more posted to help you.

Can you please post some of the WLAN auto config errors. Does the computer experiencing issues roam a lot (i.e. move in between networks), or is it a stationary machine?

Do you have any other computers in your network? Do they experience the same issue? Have you tried changing your router's broadcasting channel (you can do this by logging into the routers web interface -- look for a Broadcast channel and change it's value to 1, 6 or 11).

The next time you "lose your connection", please do the following.

Step 3 - Export your wireless settings:
  • Select Start
  • In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
  • In the new command prompt window, type netsh wlan show all > C:\results.txt
  • Navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan
  • 0

#6
peyote

peyote

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Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert google.com

Tracing route to google.com [209.85.171.100]
over a maximum of 30 hops:

1 7 ms 7 ms 5 ms 192.168.1.1
2 19 ms General failure.

Trace complete.

C:\Windows\system32>route print
===========================================================================
Interface List
9 ...00 1a 92 1c f6 8b ...... Intel® PRO/1000 PL Network Connection
8 ...00 11 3b 0f 5f 08 ...... Realtek 8185 Extensible 802.11b/g Wireless Devic
e
1 ........................... Software Loopback Interface 1
12 ...00 00 00 00 00 00 00 e0 isatap.{AD919D8C-0B29-4EC5-A232-B14772D167A1}
11 ...00 00 00 00 00 00 00 e0 isatap.{C21B7A9F-9513-4517-8CEB-D96D45D56566}
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 281
192.168.1.2 255.255.255.255 On-link 192.168.1.2 281
192.168.1.255 255.255.255.255 On-link 192.168.1.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 18 ::/0 On-link
1 306 ::1/128 On-link
10 18 2001::/32 On-link
10 266 2001:0:cf2e:3096:381b:3a47:addf:7dc6/128
On-link
10 266 fe80::/64 On-link
11 286 fe80::5efe:192.168.1.2/128
On-link
10 266 fe80::381b:3a47:addf:7dc6/128
On-link
1 306 ff00::/8 On-link
10 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

C:\Windows\system32>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>ping google.com

Pinging google.com [209.85.171.100] with 32 bytes of data:

Reply from 209.85.171.100: bytes=32 time=178ms TTL=237
Reply from 209.85.171.100: bytes=32 time=174ms TTL=237
Reply from 209.85.171.100: bytes=32 time=188ms TTL=237
Reply from 209.85.171.100: bytes=32 time=190ms TTL=237

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 174ms, Maximum = 190ms, Average = 182ms

C:\Windows\system32>ping 209.85.171.100

Pinging 209.85.171.100 with 32 bytes of data:

Reply from 209.85.171.100: bytes=32 time=169ms TTL=237
Reply from 209.85.171.100: bytes=32 time=173ms TTL=237
Reply from 209.85.171.100: bytes=32 time=172ms TTL=237
Reply from 209.85.171.100: bytes=32 time=178ms TTL=237

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 169ms, Maximum = 178ms, Average = 173ms

C:\Windows\system32>

WLan Auto config errors, they all say the same,

Log Name: System
Source: Microsoft-Windows-WLAN-AutoConfig
Date: 18/03/2009 00:12:53
Event ID: 4001
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: Will-PC
Description:
WLAN AutoConfig service has successfully stopped.

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580d7dd-0379-4658-9870-d5be7d52d6de}" />
<EventID>4001</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>2</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2009-03-18T00:12:53.572Z" />
<EventRecordID>5431</EventRecordID>
<Correlation />
<Execution ProcessID="1024" ThreadID="2296" />
<Channel>System</Channel>
<Computer>Will-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
</EventData>
</Event>

There is a laptop (not mine) that is on the network and the connection isn't great but it has always been slow and is quite a old laptop. I just changed the broadcoast number, it was already set to channel 6 so I have changed it to 11, no change in speed.

Step 3 - Export your wireless settings:

When I hit "post reply" the globe disappeared in the bottom right hand corner and a white blank web page appeared, heres the results when did netsh wlan show all.


Windows IP Configuration

Host Name . . . . . . . . . . . . : Will-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/1000 PL Network Connection
Physical Address. . . . . . . . . : 00-1A-92-1C-F6-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek 8185 Extensible 802.11b/g Wireless Device
Physical Address. . . . . . . . . : 00-11-3B-0F-5F-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1a6:c3a3:1cdf:56bb%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 23 March 2009 17:32:41
Lease Expires . . . . . . . . . . : 24 March 2009 17:33:04
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 134222139
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{AD919D8C-0B29-4EC5-A232-B14772D167A1}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C21B7A9F-9513-4517-8CEB-D96D45D56566}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.2%11(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:24f5:3e25:3f57:fefd(Preferred)
Link-local IPv6 Address . . . . . : fe80::24f5:3e25:3f57:fefd%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


I don't know if this makes any differnt but last night I was watching a film and half way through I wanted to check something on the internet and my whole computer just completely froze. I waited a couple of mintues and and then tried to do alt, ctrl + delete and even that didn't work it was just froze. I hit a few random keys on my keyboard and the computer started beeping at me so I had to pull the plug, Thought it was strange as there is a almost nothing on my computer regarding bulky application nor was I running anything else aprt form WMP and attempting to run firefox, also my computer has never froze on me like that and was the first time.

It's taking me 20+ minute to submit this post, just keeps loading for ages and then eventually loads a blank white screen and says "Done" bottom left.... ARRGGHHHH

Turning off IPV6 hasn't help either.

Thanks for the help Dan.
  • 0

#7
Dan

Dan

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I don't know if this makes any differnt but last night I was watching a film and half way through I wanted to check something on the internet and my whole computer just completely froze. I waited a couple of mintues and and then tried to do alt, ctrl + delete and even that didn't work it was just froze. I hit a few random keys on my keyboard and the computer started beeping at me so I had to pull the plug, Thought it was strange as there is a almost nothing on my computer regarding bulky application nor was I running anything else aprt form WMP and attempting to run firefox, also my computer has never froze on me like that and was the first time.

I'd like to see what's running on your machine. Aside from the General Failure error on your trace, your pings look fine. Have you installed any anti-virus / firewall software?

Step 1 - Generate a startup and uninstall list:
Please download HijackThis (if you do not already have it) and install it -- once it is installed, restart your computer. Once the computer starts up, can you please launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

When I hit "post reply" the globe disappeared in the bottom right hand corner and a white blank web page appeared, heres the results when did netsh wlan show all.

You actually posted an ipconfig /all -- perhaps the command didn't get saved to results.txt correctly.

It's taking me 20+ minute to submit this post, just keeps loading for ages and then eventually loads a blank white screen and says "Done" bottom left.... ARRGGHHHH

Like I said, all of your pings seem to indicate that you're receiving a solid connection, so you really shouldn't be having so much trouble online. When you were in safe mode, was the Internet as slow, or just a "little slow"?

Could you please answer this question from my previous post (I slipped it in there amongst a few other questions, so it's not surprising if you missed it):

Does the computer experiencing issues roam a lot (i.e. move in between networks), or is it a stationary machine?

I actually need to know this before I get you to do a step that may resolve all those DHCP errors that you have.

Thanks,
- Dan
  • 0

#8
peyote

peyote

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Step1 Hijackthis results:

StartupList report, 25/03/2009, 18:14:49
StartupList version: 1.52.2
Started from : C:\Users\Will\Downloads\HiJackThis.EXE
Detected: Windows Vista (WinNT 6.00.1904)
Detected: Internet Explorer v7.00 (7.00.6000.16809)
* Using default options
==================================================

Running processes:

C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Portrait Displays\HP My Display\dthtml.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Will\Downloads\HiJackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup]
WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

DT HPW = C:\Program Files\Portrait Displays\HP My Display\DTHtml.exe -startup_folder
StartCCC = "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"
AVG8_TRAY = C:\PROGRA~1\AVG\AVG8\avgtray.exe
BCWipeTM Startup = "C:\Program Files\Jetico\BCWipe\BCWipeTM.exe" startup
RtHDVCpl = RtHDVCpl.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

AlcoholAutomount = "C:\Program Files\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
msnmsgr = "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

--------------------------------------------------

Load/Run keys from C:\Windows\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=avgrsstx.dll




Adobe Flash Player 10 Plugin
AVG 8.0
BCWipe 3.0
Catalyst Control Center - Branding
Choice Guard
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP My Display
Intel® PRO Network Connections Drivers
Java™ 6 Update 11
K-Lite Codec Pack 4.7.0 (Full)
LimeWire PRO 4.14.12
Media Player Classic
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.0.7)
MSVCRT
PCI Soft Data Fax Modem with SmartCP
PeerGuardian 2.0
Realtek High Definition Audio Driver
ScreenGrab 1.1
SDK
TrueCrypt
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
WinRAR archiver
WinZip 12.0
World of Warcraft FREE Trial



For some reason there is no results.txt in my c:drive when I do netsh etc so I just copied and past the results in the cmd window.


Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh wlan show all
Wireless System Information Summary
(Time: 25/03/2009 18:19:34)


=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================


Interface name: Wireless Network Connection

Driver : Realtek 8185 Extensible 802.11b/g Wireless Devic
e
Vendor : Realtek Semiconductor Corp
Provider : Microsoft
Date : 21/06/2006
Version : 6.1053.1002.2006
INF file : C:\Windows\INF\net8185.inf
Files : 1 total
C:\Windows\system32\DRIVERS\RTL85n86.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11g 802.11b
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Shared WEP-40bit
Open WEP-104bit
Shared WEP-104bit
Open WEP
Shared WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
WPA2-Personal CCMP
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP


=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================


There is 1 interface on the system:

Name : Wireless Network Connection
Description : Realtek 8185 Extensible 802.11b/g Wireless Device
GUID : c21b7a9f-9513-4517-8ceb-d96d45d56566
Physical Address : 00:11:3b:0f:5f:08
State : connected
SSID : virgin broadband
BSSID : 00:22:3f:79:1f:9c
Network Type : Infrastructure
Radio Type : 802.11g
Authentication : WPA-Personal
Cipher : TKIP
Connection Mode : Auto Connect
Channel : 6
Receive Rate (Mbps) : 54
Transmit Rate (Mbps) : 54
Signal : 88%
Profile : virgin broadband


=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================


Wireless LAN settings
---------------------
Show blocked networks in visible network list: No.

Auto configuration logic is enabled on interface "Wireless Network Connectio
n".


=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================


Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>


=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================


Everyone is allowed to create all user profiles.


=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================


Profiles on interface Wireless Network Connection:

Group Policy Profiles (read only)
---------------------------------
<None>

User Profiles
-------------
All User Profile : virgin broadband


=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================


Profile virgin broadband on interface Wireless Network Connection:
=======================================================================

Applied: All User Profile

Profile Information
-------------------
Version : 1
Type : Wireless LAN
Name : virgin broadband
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Switch to more preferred network if possible

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "virgin broadband"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA-Personal
Cipher : TKIP
Security key : Present


=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================


Interface Name : Wireless Network Connection
There are 1 networks currently visible.

SSID 1 : virgin broadband
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:22:3f:79:1f:9c
Signal : 75%
Radio Type : 802.11g
Channel : 6
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54


C:\Windows\system32>


I just tried safe mode again with networking and it definatly is faster I and I did not get too much lag, but it does take several seconds to load my home page instead of being instant as before my reinsatll of Vista, the lag is still obvious in normal mode and is still loading the odd blank white page.

Sorry I did read that question before and must have forgot to reply to it. No it doesn't move between networks it always connected to the same network, my network. The only times it disconnects is when the small globe at the bottom right hand corner dissapears randomly usually when im trying to load a web page. When you say "stationary machine" it is a desk top not a laptop and it automatically connects to one and only network so yes it's stationary.

I have installed some antvirus programmes a few days ago but it was after experienceing thses problems I am having now so I don't think it is the problem but the programme is AVG licenced edition, I also attempted to install SpyGaurd but I had some error message when trying to update. SpyGaurd was recommend to me over a year ago buy a MOD here when I posted a hijackthis report due to some virus I had. 3 programmes were recommened to me by a MOD on here regarding safe surfing and virus's, one being SpyGaurd but can't remmember the other two. Those programmes were great but I see they are not in the download section anymore so I am trying to find other programmes that work well together as they did.

The step by steps you asked me to do in hijackthis, is that scanning for malicious programmes ? I would like to make a report and post the results if I haven't already done so above, if you could tell me how.

Thank again for you time Dan
  • 0

#9
peyote

peyote

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Step1 Hijackthis results:

StartupList report, 25/03/2009, 18:14:49
StartupList version: 1.52.2
Started from : C:\Users\Will\Downloads\HiJackThis.EXE
Detected: Windows Vista (WinNT 6.00.1904)
Detected: Internet Explorer v7.00 (7.00.6000.16809)
* Using default options
==================================================

Running processes:

C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Portrait Displays\HP My Display\dthtml.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Will\Downloads\HiJackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup]
WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

DT HPW = C:\Program Files\Portrait Displays\HP My Display\DTHtml.exe -startup_folder
StartCCC = "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"
AVG8_TRAY = C:\PROGRA~1\AVG\AVG8\avgtray.exe
BCWipeTM Startup = "C:\Program Files\Jetico\BCWipe\BCWipeTM.exe" startup
RtHDVCpl = RtHDVCpl.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

AlcoholAutomount = "C:\Program Files\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
msnmsgr = "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

--------------------------------------------------

Load/Run keys from C:\Windows\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=avgrsstx.dll




Adobe Flash Player 10 Plugin
AVG 8.0
BCWipe 3.0
Catalyst Control Center - Branding
Choice Guard
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP My Display
Intel® PRO Network Connections Drivers
Java™ 6 Update 11
K-Lite Codec Pack 4.7.0 (Full)
LimeWire PRO 4.14.12
Media Player Classic
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.0.7)
MSVCRT
PCI Soft Data Fax Modem with SmartCP
PeerGuardian 2.0
Realtek High Definition Audio Driver
ScreenGrab 1.1
SDK
TrueCrypt
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
WinRAR archiver
WinZip 12.0
World of Warcraft FREE Trial



For some reason there is no results.txt in my c:drive when I do netsh etc so I just copied and past the results in the cmd window.


Microsoft Windows [Version 6.0.6000]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh wlan show all
Wireless System Information Summary
(Time: 25/03/2009 18:19:34)


=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================


Interface name: Wireless Network Connection

Driver : Realtek 8185 Extensible 802.11b/g Wireless Devic
e
Vendor : Realtek Semiconductor Corp
Provider : Microsoft
Date : 21/06/2006
Version : 6.1053.1002.2006
INF file : C:\Windows\INF\net8185.inf
Files : 1 total
C:\Windows\system32\DRIVERS\RTL85n86.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11g 802.11b
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Shared WEP-40bit
Open WEP-104bit
Shared WEP-104bit
Open WEP
Shared WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
WPA2-Personal CCMP
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP


=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================


There is 1 interface on the system:

Name : Wireless Network Connection
Description : Realtek 8185 Extensible 802.11b/g Wireless Device
GUID : c21b7a9f-9513-4517-8ceb-d96d45d56566
Physical Address : 00:11:3b:0f:5f:08
State : connected
SSID : virgin broadband
BSSID : 00:22:3f:79:1f:9c
Network Type : Infrastructure
Radio Type : 802.11g
Authentication : WPA-Personal
Cipher : TKIP
Connection Mode : Auto Connect
Channel : 6
Receive Rate (Mbps) : 54
Transmit Rate (Mbps) : 54
Signal : 88%
Profile : virgin broadband


=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================


Wireless LAN settings
---------------------
Show blocked networks in visible network list: No.

Auto configuration logic is enabled on interface "Wireless Network Connectio
n".


=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================


Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>


=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================


Everyone is allowed to create all user profiles.


=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================


Profiles on interface Wireless Network Connection:

Group Policy Profiles (read only)
---------------------------------
<None>

User Profiles
-------------
All User Profile : virgin broadband


=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================


Profile virgin broadband on interface Wireless Network Connection:
=======================================================================

Applied: All User Profile

Profile Information
-------------------
Version : 1
Type : Wireless LAN
Name : virgin broadband
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Switch to more preferred network if possible

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "virgin broadband"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA-Personal
Cipher : TKIP
Security key : Present


=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================


Interface Name : Wireless Network Connection
There are 1 networks currently visible.

SSID 1 : virgin broadband
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:22:3f:79:1f:9c
Signal : 75%
Radio Type : 802.11g
Channel : 6
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54


C:\Windows\system32>


I just tried safe mode again with networking and it definatly is faster I and I did not get too much lag, but it does take several seconds to load my home page instead of being instant as before my reinsatll of Vista, the lag is still obvious in normal mode and is still loading the odd blank white page.

Sorry I did read that question before and must have forgot to reply to it. No it doesn't move between networks it always connected to the same network, my network. The only times it disconnects is when the small globe at the bottom right hand corner dissapears randomly usually when im trying to load a web page. When you say "stationary machine" it is a desk top not a laptop and it automatically connects to one and only network so yes it's stationary.

I have installed some antvirus programmes a few days ago but it was after experienceing thses problems I am having now so I don't think it is the problem but the programme is AVG licenced edition, I also attempted to install SpyGaurd but I had some error message when trying to update. SpyGaurd was recommend to me over a year ago buy a MOD here when I posted a hijackthis report due to some virus I had. 3 programmes were recommened to me by a MOD on here regarding safe surfing and virus's, one being SpyGaurd but can't remmember the other two. Those programmes were great but I see they are not in the download section anymore so I am trying to find other programmes that work well together as they did.

The step by steps you asked me to do in hijackthis, is that scanning for malicious programmes ? I would like to make a report and post the results if I haven't already done so above, if you could tell me how.

Thank again for you time Dan
  • 0

#10
peyote

peyote

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  • 153 posts
After trying to post my last post for 20 plus minutes, all I was getting was "waiting for geeksto go..." in the bottom left corner and after 2-3 minutes it would load a blank white page and the globe would disappear in the bottom right corner. I just diabled the wireless device and plugged in the ethernet cable and it was still slow but at least I managed to post the first time I hit "post reply". Weird ... When I click "update drivers" in device manager it says the card has all up to date drivers.

Just thought I should let you know this so you have as much info as possible.

Thank you.
  • 0

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#11
Dan

Dan

    Trusted Tech

  • Retired Staff
  • 1,771 posts

Just thought I should let you know this so you have as much info as possible.

Good thinking -- I'd rather you give me too much info than not enough, so thanks.

Those programmes were great but I see they are not in the download section anymore so I am trying to find other programmes that work well together as they did.

Have a look in this thread -- Preventing Malware and Safe Computing -- I think you might find the programs you're looking for.

Please completely uninstall PeerGuardian 2.0 as this would be the most likely culprit -- does the issue persist?

If it does, try starting your machine in a clean boot state and see if the symptoms persist.

Step 1 - Start your machine in a clean boot state:
  • Select Start
  • In the Start Search field type msconfig and press the enter key.
  • In the new window, select the General tab and then select Selective Startup.
  • Click to clear the Load Startup Items check box.
  • Verify that Load System Services and Use original boot configuration are checked.
  • Click the Services tab.
  • Click to select the Hide All Microsoft Services check box.
  • Click Disable All, and then click OK.
  • When you are prompted, click Restart to restart the computer.
When the computer reboots, does your Internet still crawl?
*Note: To return Windows to a normal startup mode, please do the following:
  • Select Start, and then click Run.
  • Type msconfig, and then click OK.
  • Click the General tab, click Normal Startup - load all device drivers and services, and then click OK. When you are prompted, click Restart to restart the computer.

The step by steps you asked me to do in hijackthis, is that scanning for malicious programmes ? I would like to make a report and post the results if I haven't already done so above, if you could tell me how.

If you believe that your machine is infected, I suggest you go to the Malware Forum and run all the steps located in the START HERE thread. These self-help tools will allow you to clean up to 70% of problems on your own. If you are still having problems after performing these steps, then please follow Step Five: Rootkit Detection and Step Six: Post an OTListIt2 Log; ensure you post your logs in the Malware Forum. If you are unable to run and/or post any of these logs, then mention that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

- Dan
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#12
peyote

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Ok, I followed those steps above and it still crawls, the last few days I have been using a ethernet cable and it runs at normal speed so it must be something to do with my wireless settings or my card. The card has all up to date drivers and it did run fine before.

I ran all the recommended virus scanners and two trojons were found in the registy but they were quarentined and deleted with no problems by malwarebytes. I have post the equivilent of Hijackthis results in the malware removal section just incase but im sure it will come back clean and I don't have any virus or malware.

What would you suggest now ? Im using cable and everything seems fine but I would rather use my wireless :)

Many thanks.
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#13
Dan

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Hey peyote,

Not ignoring you, just extremely busy. I'll post back again later tonight/tomorrow.

In the mean time, try downloading and running WLAN Optimizer -- see if the issue still occurs with your wireless connection.

Thanks,
- Dan
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#14
peyote

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Thanks Dan, I will try that and post back.

No worries, I know you and every one is busy here and also have your own stuff to do so no worries and thanks for the time you have taken for me.
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#15
Dan

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Hey bud,

Earlier I had you try changing the broadcast channel on your router; can you please do this again but try all three, i.e. if it's set at 6, change it to 11 and test to see if things improve. If not, try 1. If you still don't notice an improvement, please try change the wireless mode on your adapter.
  • Select Start
  • In the Start Search field type ncpa.cpl and press the ENTER key on your keyboard.
  • In the new window, right-click on your Wireless Network Connection and select Properties.
  • In the new window, press the Configure.. button.
  • Select the Advanced tab.
  • In this new window, you should see a Property: list. Within this list, look for an item called something similar to Wireless mode (the exact name will vary depending on your manufacturer).
  • Note down the value it is set at, and then try changing the value between the different modes available; see if you notice any improvement between each mode.
Also, just to clarify, you don't actually lose your Internet connection, do you? It's simply slow, correct?

Thanks,
- Dan
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