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XP shuts down when clicking icon on desktop


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#16
RickMath

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:) The error occured again. I have attached the dump.

Will run memtest tonight.

Attached Files


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#17
edge2022

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Do you have Ad-Aware installed?
If you do, then uninstall it.
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#18
RickMath

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Yes I do. I am curious why you would want me to uninstall it. I have used it for years. Please let me know.

Thanks

Rick
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#19
edge2022

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The minidump file points to it as being the source of the problem. lbd.sys (does that sound familiar to you?) it is a file used in Ad-Aware.

What security programs do you have on your computer. List all of them.
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#20
RickMath

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Interesting. I have run AdAware for years as I said.

Anyway, I have Windows defender installed and it seems to do nothing. I also have winpatrol installed and at startup and when new applications are installed it seems to do a good job of detecting new startup files and changes to the registry.

I also run cleanup.exe frequently to remove the temp files.

Other than that I use Norton Antivirus which runs constantly.

This problem occurs most often when I click on the Eudora shortcut on my desk top. This is every 10 to 20 times a day and then boom it happens.

Hope this helps to diagnose the problem. If you think that AdAware is causing the problem I can get in touch with them.

Also, I can send all the minidump files since this has been happening. I don't understand them, but they seem to be different each time.

Thanks for you help

Rick
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#21
edge2022

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One thing, does this problem happen in safe mode?

Also, I can send all the minidump files since this has been happening. I don't understand them, but they seem to be different each time.

Sure, send all the recent ones (within a week)

Some other program may be not working with Ad-Aware. Also, try using the latest version of Eudora (7.1)
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#22
RickMath

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Well I have finaly run memtest off the cd on both ddr's. After 17 passes on both memteast found no errors. Now I getting an error with Adobe Pro 8.0

The screenshot is attached.

Don't know where to go next. Hope someone can help.

Thanks

Rick

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#23
edge2022

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Ok, boot into safe mode, and see if the problems happen there.
Attach your latest minidumps for me to analyze.

We are down to a driver error or an anti-virus or security product problem.
Try disconnecting from the internet (remove the signal to your router or modem) and disable your security products from automatically starting on boot.

Is there anything you remember doing before the error with Adobe Pro? Try again in safe mode.

Double-Click the Acrobat Icon while holding the SHIFT key down. This will load Acrobat without plugins. If you do not crash then we know it is a plug-in causing the issue. I would suspect the Update Plugin. You can pull some plugins separately to isolate this more.


Try that too. Otherwise you might have to contact Adobe about this.
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#24
happyrock

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this all started with Eudora...so try uninstalling it and reinstalling it and see what happens...or get firefox and see if it happens with it too...you can also try IE...
lets fix the auto rebooting problem...
Right-click My Computer, and then click Properties....Click the Advanced tab.

Under Startup and Recovery... click Settings to open the Startup and Recovery dialog box.

Clear the Automatically restart check box, and click OK your way out...

Restart your computer for the settings to take effect.
now you should get a blue screen if/when somethings is crashing you system...give us what the errors are...this will be clues as to the problem is...

Edited by happyrock, 05 May 2009 - 10:55 AM.

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#25
RickMath

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:)

Well since I have uninstalled and reinstalled Adobe Acrobat Pro, the problem seems to have gone away.

Eudora is no longer generating the problem and AAP is behaving.

I will install a later version of Eudora soon and hopefully all will remain OK.

I appreciate your help to this point and will let you know how things proceed. I am still curious on how AAP caused these problems, yet it like IE7 seems to tie to alot of applications.

Have a great day! :)

Rick
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#26
happyrock

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your welcome...and thanks for letting us know... :)
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#27
edge2022

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IE7 seems to tie to alot of applications.

It does, and that is why you can't uninstall it.

Good to see that you have solved this problem! Hope to see you around sometime. :)
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