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Couple of problems with Windows Vista


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#1
Cian

Cian

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My PC is a few months old but seems to be having a few problems.

Specs;
Asus F5SL series
Vista home premium
Intel Core 2 Duo 2ghz
2GB RAM
ATI 3470 hd graphics

It freezes occasionally. It's never happened when running a large program or gaming but has happened when browsing the net or word processing. I havn't a clue what is causing it, the screen will just freeze and I have to hold down the power button to get it to turn off so I can get it back on.


Also, the DVD drive doesn't seem to be working propery. If I try to use it, it will often make a noise as if it's starting up only for the noise to fade and it will repeat. If I try to take the DVD out, it will flash as if preparing to eject but will not eject until I close the program running from the DVD in Task Manager.
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#2
usasma

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I'd suggest starting with a trip to the big 3 of Vista diagnostic tools:

- go to Start and type in "perfmon /report" (without the quotes) and press Enter
Let the report run while checking the next 2 items.
When it's done, let us know about any issues that it may have found.

- go to Start and type in "compmgmt.msc" (without the quotes) and press Enter
First, click on the + sign next to Reliability and Performance
Next, click on the + sign next to Monitoring Tools
Then click on Reliability Monitor
Let us know about any errors mentioned there.

- in the same window as the step above, click the + sign next to Event Viewer
Next, click on the + sign next to Windows Logs
Then check both the Application and System log files for errors around the time that the freeze occurred.
Let us know what you find.
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