[jn94]

Edit: Upon further googling, it seems that there's some sort of weird conflict between Microsoft Installer and advpack.dll. I don't really understand the whys and hows of it, or how to fix it... here's hoping someone out there does!

Hello all!

My name is Jessica. I am really hoping someone can help me with this error message I'm getting -- I'm at my wits' end and have tried everything I know how to do!

I'm on a small office network whose computers connect to the internet through the SonicWall Global VPN client. We just got an Asus EeePC 1000HA laptop (Windows XP Home Edition, Version 2002, SP3). I successfully connected through our wireless guest access (you can only be online for 1 hour at a time with this, so not a permanent option) and downloaded the VPN setup, but when I try to run it, I get the following error message:

Error creating process <c:\Temp\IXP000.TMP\RunMSI.exe>. Reason: C:\WINDOWS\system32\advpack.dll

These are the things I have tried without success:
- Changed environment variables from original temporary folder to C:\Temp
- Downloaded all available updates from Microsoft
- Downloaded and updated .NET Framework from Microsoft
- Ran registry cleaner
- Tried to see if I could temporarily delete or disable advpack.dll (no luck; plus, I know it really shouldn't be deleted... I was getting desperate)

Any other options fall outside of my range of knowledge and Googling skills.

I'm attaching a screenshot. In it, right below the error box, you can see the thing I'm trying to run -- it's the little cardboard box icon with the highlighted text next to it. I hope it helps.

Please let me know if you need any additional information.

THANK YOU THANK YOU THANK YOU in advance!

Best regards,
Jessica

Attached Thumbnails

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Edited by jn94, 03 April 2009 - 06:04 PM.

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I noticed in your Picture that you're trying to install the 64bit version of the SonicWall VPN package. I would make sure that you indeed have a 64 bit OS. As on my 32bit version of XP, I saw the same error when attempting that install. Downloaded the 32bit zipped version off of the website, and install was no problem.

Hope that helps.

JR Lewis

[JR Lewis]

I noticed in your Picture that you're trying to install the 64bit version of the SonicWall VPN package. I would make sure that you indeed have a 64 bit OS. As on my 32bit version of XP, I saw the same error when attempting that install. Downloaded the 32bit zipped version off of the website, and install was no problem.

Hope that helps.

JR Lewis