My name is Jessica. I am really hoping someone can help me with this error message I'm getting -- I'm at my wits' end and have tried everything I know how to do!
I'm on a small office network whose computers connect to the internet through the SonicWall Global VPN client. We just got an Asus EeePC 1000HA laptop (Windows XP Home Edition, Version 2002, SP3). I successfully connected through our wireless guest access (you can only be online for 1 hour at a time with this, so not a permanent option) and downloaded the VPN setup, but when I try to run it, I get the following error message:
Error creating process <c:\Temp\IXP000.TMP\RunMSI.exe>. Reason: C:\WINDOWS\system32\advpack.dll
These are the things I have tried without success:
- Changed environment variables from original temporary folder to C:\Temp
- Downloaded all available updates from Microsoft
- Downloaded and updated .NET Framework from Microsoft
- Ran registry cleaner
- Tried to see if I could temporarily delete or disable advpack.dll (no luck; plus, I know it really shouldn't be deleted... I was getting desperate)
Any other options fall outside of my range of knowledge and Googling skills.
I'm attaching a screenshot. In it, right below the error box, you can see the thing I'm trying to run -- it's the little cardboard box icon with the highlighted text next to it. I hope it helps.
Please let me know if you need any additional information.
THANK YOU THANK YOU THANK YOU in advance!
Edited by jn94, 03 April 2009 - 06:04 PM.