messed up, not sure where this goes!
Posted 03 April 2009 - 02:13 PM
Posted 03 April 2009 - 02:23 PM
Enter the required info. See if they have original recovery or installation disk. If not there then you may have to call Dell to see if they can get one for you.
Posted 03 April 2009 - 02:45 PM
this is where i am now
Posted 03 April 2009 - 02:58 PM
The disc will put the system back to how it was when it was brand new.
It will help you find your service tag number. Then you can call Dell and see if they can supply the original disc for you.
Posted 03 April 2009 - 03:01 PM
Posted 03 April 2009 - 03:06 PM
Was there any recent updates done or software installed?
Being that you can't see any icons in normal mode it is likely you may have a infection.
Posted 03 April 2009 - 03:19 PM
Posted 03 April 2009 - 03:24 PM
Then if you do have an infection they can help you clean them
Then you can come back here and we can work on the other stuff.
I would suggest start uninstalling unwanted software and get the system down to the barest of software.
Please go to the "Malware Forum" link in my signature below and follow the instructions at the top
Especially the "You Must Read This Before Posting A HijackThis Log".
That will give you several steps that will help you clean up 70 percent of all problems by yourself.
If at the end of the process you are still having difficulty start a topic and post the requested logs in THAT forum.
Once the malware technicians have cleared out any infection and given you a clean bill of health, if the problem continues then feel free to post back here and we can investigate the problem even more.
Posted 03 April 2009 - 03:31 PM
Posted 03 April 2009 - 03:42 PM
Posted 03 April 2009 - 05:00 PM
Posted 03 April 2009 - 05:05 PM
Be careful as to not infect your system
Posted 03 April 2009 - 06:32 PM
Posted 03 April 2009 - 06:45 PM
Also just a FYI
more then one AV running is not good. It will cause the system to slow down and could cause false reports if they run at the same time.
one each of the following to be running
There are several good ones of each out there and there are alot of them them are free.
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