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Acer Aspire 5520 problems


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#1
Smellyead

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Hey all,

I've got a problem with my laptop, over the last couple of months my laptop seems to have gone from been able to do everything I needed on full spec, and now barely seems to run minimum spec. I havent downloaded or cracked any games or software, I've checked for dust etc, I always keep it cool so its not getting too hot.

Laptop is:
Acer Aspire 5520
Spec:
AMD turion 64 x2 (2.0Ghz, 2x 512kb L2 cache)
Gforce 7000M 751MB
3GB DDR2
160GB HDD


I was sent here by Artellos to give you this info to see what you think and find out if you can give me any help.
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#2
Artellos

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Lets see if we can see any errors in the event viewer.
  • Go to Start and select the white box.
  • In the Box, type in eventvwr and hit enter.
  • When the window pops up. Go to the system log and application log.
  • Look for red circles with Xs in them around the time of error.
  • Please list all the errors you can find around the time of error.

Regards,
Olrik
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#3
Smellyead

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Ok, just copying and pasting the error info etc, I dont know exactly what you need.

Alot of the errors repeat so I didnt list them all.

Errors from System log.

Error 1:
IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 12, function 0. Please contact your system vendor for technical assistance.
Logged: 11/01/2009 06:07:52
Scoure: ACPI

Error 2:
IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 13, function 0. Please contact your system vendor for technical assistance.
Logged: 11/01/2009 06:07:52
Scoure: ACPI

Error 3:
IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 12, function 0. Please contact your system vendor for technical assistance.
Logged: 11/01/2009 06:14:03
Scoure: ACPI

Error 4:
IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 13, function 0. Please contact your system vendor for technical assistance.
Logged:11/01/2009 06:14:03
Scoure: ACPI

Error 5:
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Logged: 11/01/2009 06:16:44
Scoure: Service Control Manager Eventlog Provider

Error 6:
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Logged: 10/01/2009 22:23:16
Scoure: Service Control Manager Eventlog Provider

Error 7:
The ePower Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
Logged: 10/01/2009 22:33:26
Scoure: Service Control Manager Eventlog Provider

Error 8:
Windows Servicing failed to complete the process of setting package WUClient-SelfUpdate-Aux (Feature Pack) into Install Requested(Install Requested) state
Logged:10/01/2009 23:50:36
Scoure:Servicing

Error 9:
Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-Neutral from package WUClient-SelfUpdate-Aux(Feature Pack) into Staged(Staged) state
Logged:10/01/2009 23:50:36
Scoure:Servicing

>>The above error repeats for another 15 times though they are all listed as the same time/date<<

Error 10:
Windows Servicing failed to complete the process of setting package WindowsUpdateClient-SelfUpdate-Aux-Package (Update) into Install Requested(Install Requested) state
Logged: 10/01/2009 23:50:36
Scoure: Servicing

Error 11:
Windows Servicing failed to complete the process of changing update 939159-1_RTM_neutral_GDR from package KB939159(Update) into Staging(Staging) state
Logged:10/01/2009 23:54:10
Scoure:Servicing

Error 12:
Windows Servicing failed to complete the process of setting package KB939159 (Update) into Staging(Staging) state
Logged: 10/01/2009 23:54:10
Scoure: Servicing

Error 13:
Machine Check Event reported is a fatal Bus or Interconnect error.
Memory Hierarchy Level: 0
Participation: 3
Request Type: 15
Memory/IO: 3
Address: 218093020235354
Logged: 11/01/2009 10:47:31
Scoure: Kernel-WHEA

Error 14:
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Logging: 11/01/2009 10:48:16
Scoure: Service Control Manager Eventlog Provider

Error 15:
Machine Check Event reported is a fatal memory hierarchy error.
Trasaction Type: 3
Memory Hierarchy Level: 1
Request Type: 15
Address: 0
Logged: 11/01/2009 13:19:45
Scoure: Kernel-WHEA

Error 16:
A fatal hardware error occurred.
Logged: 11/01/2009 15:06:34
Scoure: Kernel-WHEA

Error 17:
Machine Check Event reported is a fatal Bus or Interconnect error.
Memory Hierarchy Level: 2
Participation: 3
Request Type: 15
Memory/IO: 3
Address: 32251808
Logged: 12/01/2009 12:13:53
Scoure: Kernel-WHEA

Error 18:
The IP address lease 192.168.1.102 for the Network Card with network address 001F3A741702 has been denied by the DHCP server 10.4.8.129 (The DHCP Server sent a DHCPNACK message).
Logged: 12/01/2009 20:36:34
Scoure: Dhcp-Client

Error 19:
The IP address lease 10.4.8.130 for the Network Card with network address 001F3A741702 has been denied by the DHCP server 10.0.0.138 (The DHCP Server sent a DHCPNACK message).
Logged: 12/01/2009 20:43:29
Scoure: Dhcp-Client

Error 20:
The IP address lease 192.168.2.10 for the Network Card with network address 001F3A741702 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
Logged: 17/01/2009 10:49:30
Scoure: Dhcp-Client


These are all the errors though they are all repeats a few times.
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#4
Smellyead

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Now application log errors.

Listed same as before.


Error 1:
The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9.
Logged: 11/01/2009 06:10:08
Scoure: WerSvc

Error 2:
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005. This is often caused by incorrect security settings in either the writer or requestor process.
Logged: 10/01/2009 22:24:02
Scoure: VSS

Error 3:
Faulting application WMIADAP.EXE, version 6.0.6000.16386, time stamp 0x4549af43, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000043, fault offset 0x00008fc7, process id 0xb70, application start time 0x01c973daa9e6ba38.
Logged: 11/01/2009 10:52:15
Scoure: Application Error

Error 4:
Faulting application WMIADAP.EXE, version 6.0.6000.16386, time stamp 0x4549af43, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000043, fault offset 0x00008fc7, process id 0xe64, application start time 0x01c973daac6bced8.
Logged: 11/01/2009 10:52:19
Scoure: Application Error

Error 5:
Faulting application iexplore.exe, version 7.0.6000.16764, time stamp 0x48f6a2ed, faulting module Flash9b.ocx, version 9.0.28.0, time stamp 0x4553afb6, exception code 0xc0000005, fault offset 0x00099589, process id 0x1104, application start time 0x01c975923795718e.
Logged: 14/01/2009 01:35:53
Scoure: Application Error

Error 6:
Faulting application Ventrilo.exe, version 3.0.4.0, time stamp 0x49186014, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0xf5000000, process id 0xaa0, application start time 0x01c9799a286d2351.
Logged: 18/01/2009 20:05:40
Scoure: Application Error

Error 7:
The program CfgWiz.exe version 7.1.0.136 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: ff4 Start Time: 01c98af67a7e6cd8 Termination Time: 63
Logged: 09/02/2009 20:39:58
Scoure: Application Hang

Error 8:
Faulting application AcroRd32.exe, version 8.0.0.456, time stamp 0x453c8fee, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x3030302e, process id 0x274, application start time 0x01c98b67bc65e898.
Logged: 10/02/2009 10:10:06
Scoure: Application Error

Error 9:
Faulting application AcroRd32.exe, version 8.0.0.456, time stamp 0x453c8fee, faulting module MSVCR80.dll, version 8.0.50727.762, time stamp 0x45712238, exception code 0xc0000005, fault offset 0x00014aff, process id 0x274, application start time 0x01c98b67bc65e898.
Logged: 10/02/2009 10:18:31
Scoure: Application Error

Error 10:
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005. This is often caused by incorrect security settings in either the writer or requestor process.
Logged: 20/02/2009 11:02:04
Scoure: VSS

Error 11:
Failed to create restore point on volume (Process = E:\Resources\Install\DXSETUP.exe /silent; Descripton = ¯dw; Hr = 0x80070057).
Logged: 20/02/2009 11:03:31
Scoure: System Restore

Error 12:
Failed to create restore point on volume (Process = C:\Program Files\Microsoft Games for Windows - LIVE\Redist\DirectX\DXSETUP.exe Files\Microsoft Games for Windows - LIVE\Redist\DirectX\DXSETUP.exe" /silent; Descripton = ¯dw; Hr = 0x80070057).
Logged: 20/02/2009 11:04:45
Scoure: System Restore

Error 13:
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005. This is often caused by incorrect security settings in either the writer or requestor process.
Logged: 20/02/2009 14:19:23
Scoure: VSS

Errror 14:
The description for Event ID 1 from source BugSplat cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Logged: 20/02/2009 15:05:04
Scoure: BugSplat

Error 15:
Product: Windows Live Communications Platform -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2762. The arguments are: , ,
Logged: 21/02/2009 12:53:26
Scoure: MsiInstaller

Error 16:
Faulting application Steam.exe, version 1.0.0.0, time stamp 0x48c17fde, faulting module Steam.dll_unloaded, version 0.0.0.0, time stamp 0x4983a27d, exception code 0xc0000005, fault offset 0x301e31f5, process id 0x2d4, application start time 0x01c995b0e15cb3de.
Logged: 23/02/2009 12:19:19
Scoure: Application Error

Error 17:
The description for Event ID 7 from source WindowsLiveMessenger cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Logged: 25/02/2009 23:31:24
Scoure: WindowsLiveMessenger

Error 18:
The target file for the Windows Feedback Platform (a DLL file containing the list of problems on this computer that require additional data collection for diagnosis) could not be parsed. The error code was 8014FFF9.
Logged: 25/02/2009 23:37:17
Scoure: WerSvc

Error 19:
Faulting application Ventrilo.exe, version 3.0.4.0, time stamp 0x49186014, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0xb9511429, process id 0xba8, application start time 0x01c99aa27a619220.
Logged: 01/03/2009 21:15:14
Scoure: Application Error

Error 20:
Faulting application Ventrilo.exe, version 3.0.4.0, time stamp 0x49186014, faulting module Ventrilo.exe, version 3.0.4.0, time stamp 0x49186014, exception code 0xc0000005, fault offset 0x0009657e, process id 0xb4c, application start time 0x01c9a58750065d92.
Logged: 15/03/2009 16:29:42
Scoure: Application Error


These are all the errors though some repeat.
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#5
Artellos

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Heya,

Can you see this error in the event viewer:

ACPI BIOS does not contain an IRQ for the device in PCI slot 12, function 0. Please contact your system vendor for technical assistance

with a more recent date then 11/01?

Regards,
Olrik
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#6
usasma

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Any more recent errors for the types in #13, 15, 16, 17 in the System log?
13 and 17 could be related to the error that Artellos is asking about.
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#7
Smellyead

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Ok, I've been watching the errors over the last couple of days and these seem to come up everyday.

IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 13, function 0. Please contact your system vendor for technical assistance.

IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 12, function 0. Please contact your system vendor for technical assistance.

The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Hope that brings you a bit more info.
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#8
usasma

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Those errors are common and usually won't affect your system significantly. That being said, anything is possible, so I wouldn't rule them out completely (but would look elsewhere before working on them).

The Parallel port error is common because most manufacturer's have stopped including parallel ports on their systems, but haven't removed that function from the BIOS. So Windows detects the port even though it doesn't exist.

When does the system seem slow? If it's at a particular time, that'll give us a bit more to go on.
Try booting into Safe Mode (repeatedly tap F8 just before the Windows splash screen shows). If it works well there, then it's likely to be something that loads in normal mode that's taking up your resources.

As for resources, you can monitor them in Task Manager...Processes tab. Once in there, click on the View menu item, then on "Select columns" and select the I/O Reads and I/O Other check boxes. Click OK to accept this, then resize the Task Manager window so you can see all the columns. Make sure to click on the "Show processes from all users" button also.

Double click on the column header (CPU, Memory, I/O Reads, I/O Other) to see what's taking up the most. Anything that's significantly larger than the rest of the entries could be a clue as to what's sapping your resources. Let us know the Image Name of any problem entries.
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#9
Smellyead

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It goes all slow and choppy when playing games. I never notice it on anything else. Though it was fine and could play everything full spec now I'm playing on min spec and its still no good.
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