Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Google Installer message, redirects, cannot run scans [Solved]


  • This topic is locked This topic is locked

#16
4myruby

4myruby

    Member

  • Topic Starter
  • Member
  • PipPip
  • 31 posts
My OTMoveIt result:

========== PROCESSES ==========
Process explorer.exe killed successfully.
========== FILES ==========
c:\program files\srhmoxc moved successfully.
========== COMMANDS ==========
File delete failed. C:\DOCUME~1\MICHEL~1\LOCALS~1\Temp\hsperfdata_Michelle Mc\3932 scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\MICHEL~1\LOCALS~1\Temp\~DFF4F2.tmp scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Internet Explorer cache folder emptied.
File delete failed. C:\Documents and Settings\Michelle Mc\Local Settings\Temporary Internet Files\Content.IE5\N4AZ2P2W\iframe[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Michelle Mc\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
User's Temporary Internet Files folder emptied.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
Network Service Temp folder emptied.
File delete failed. C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Network Service Temporary Internet Files folder emptied.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_224.dat scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_ba4.dat scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\sqlite_AjIGtg42tZhkovD scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\sqlite_Hlmn7zz6PSP2FVG scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\sqlite_sfSNkxXTcq91zyR scheduled to be deleted on reboot.
Windows Temp folder emptied.
Java cache emptied.
FireFox cache emptied.
Temp folders emptied.
Explorer started successfully

OTMoveIt3 by OldTimer - Version 1.0.10.0 log created on 04102009_191608


...and the HJT info:

127.0.0.1 localhost
  • 0

Advertisements


#17
andrewuk

andrewuk

    Trusted Helper

  • Malware Removal
  • 5,297 posts
Hello 4myruby

congratulations, your logs are clean and another fix is in the can :)

in this post we will clear away the fix tools (this is so that should you ever be re-infected, you will download updated versions and it will also remove the quarantined Malware from your computer), reset your restore points (there will be infections lurking in there) and i will leave you with some ideas on how to enhance the protection of your machine against future infection.

====STEP 1====
Follow these steps to uninstall Combofix, the tools used in the removal of malware and to flush your system restore points
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    Posted Image


====STEP 2====
Please download the OTCleanIt by OldTimer.
  • Save it to your desktop.
  • Please double-click OTCleanIT.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
  • Click on the CleanUp! button to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
you can also clear away any other tools we used.


====IDEAS TO SPEED UP YOUR MACHINE====
this page http://users.telenet...owcomputer.html gives some good ideas on how to improve the efficiency of your machine and has one or two useful links to help you further.


====AND FINALLY====
The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  • MBAM - Malware Bytes Anti Malware is an excellent tool for anyone's antimalware arsenal. This program should be updated and run often.
  • SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
  • SpywareGuard - Works as a Spyware "Shield" to protect your computer from getting malware in the first place.
  • IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • Comodo Firewall - The use of a firewall is a personal preference, but its certainly a good idea. Comodo is free and light. Remember, never install more than 1 firewall. also remember, do not download the comodo antivirus program if you already have an antivirus program on your machine.
  • Digsby or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • FireFox - Alternate web browser. Open source and quick, Firefox is usually the first thing I install on a new system.
  • NoScript - Addon for Firefox that stops all scripts from running on websites. Stops malicious software from invading via flash, java, javascript, and many other entry points.
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein

best wishes

andrewuk
  • 0

#18
4myruby

4myruby

    Member

  • Topic Starter
  • Member
  • PipPip
  • 31 posts
andrewuk:

I think everything looks good, so far as my untrained eye can tell and if I have followed all of your instructions. Now that I have taken some time to 'snoop around' I see that there are several programs I can get rid of as well that do not need to be on this system that I can get rid of and help clean it up even more. Thank you soooooo much for your help and whatever time you spent helping me. I have used this forum previously when I had trouble with my personal home system and so much appreciated the help I received. The knowledge about this stuff and the patience you have are incredible to me. Thanks again for your time and assistance! :)

4myruby
  • 0

#19
andrewuk

andrewuk

    Trusted Helper

  • Malware Removal
  • 5,297 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP