[ketchfamily]

I have a netgear WPN111 wireless adapter attached to my computer and am sharing a connection with a neighbor.and have windows xp media center edition 2005.. I have not have any problems with the connection until the last couple of days now the netgear is still connected with the same signal strength and mbps but the icon for windows showing the wireles network connection while it says its connected the icon light indicating connection flickers on and off (more off than on) and I can rarely connect to pages past my home page. I would appreciate any help you all can give me in this matter. You recently helped me with a virus removal and you guys are great and I recommend u to everyone I know.

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Hey ketchfamily,

Have you installed any new software in the past couple of days (i.e. firewall, anti-virus, etc.)? Please follow the steps listed in this MS Article - Wireless Connection Is Periodically Lost -- I'm mainly interested in Part 1: Disable IEEE 802.1X Authentication.

Another possible issue would be wireless interference. If any of your neighbours have recently installed their own wireless network, or new phones, baby monitors, security systems etc. then they may be interfering with your wireless signal. Try changing the channel that your router broadcasts on -- to do this, login to your router's web interface, and then look for a section in relation to Broadcast Channel -- if it is set to 6, try change it to 11 and see if the issue persists. If it does, try channel 1; any change?

Finally, you could check your Event Log to see if any errors/warnings are logged around the time that you lose your connection.

Step 1 - Event Log/Viewer errors/warnings:

• Click Start, select Run, type eventvwr and press OK
• In the new window, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning (denoted by a red 'x' or a yellow '!', respectively), and then copy/pasting the information from within.
  *Note: You'll mainly be looking for DHCP and TCP/IP errors/warnings.

- Dan

[Dan]

Hey ketchfamily,

Have you installed any new software in the past couple of days (i.e. firewall, anti-virus, etc.)? Please follow the steps listed in this MS Article - Wireless Connection Is Periodically Lost -- I'm mainly interested in Part 1: Disable IEEE 802.1X Authentication.

Another possible issue would be wireless interference. If any of your neighbours have recently installed their own wireless network, or new phones, baby monitors, security systems etc. then they may be interfering with your wireless signal. Try changing the channel that your router broadcasts on -- to do this, login to your router's web interface, and then look for a section in relation to Broadcast Channel -- if it is set to 6, try change it to 11 and see if the issue persists. If it does, try channel 1; any change?

Finally, you could check your Event Log to see if any errors/warnings are logged around the time that you lose your connection.

Step 1 - Event Log/Viewer errors/warnings:

• Click Start, select Run, type eventvwr and press OK
• In the new window, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning (denoted by a red 'x' or a yellow '!', respectively), and then copy/pasting the information from within.
  *Note: You'll mainly be looking for DHCP and TCP/IP errors/warnings.

- Dan

[ketchfamily]

here are errors i found in the log

The IP address lease 192.168.1.8 for the Network Card with network address 001F33E6CF16 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


warning - browser
The browser was unable to retrieve a list of servers from the browser master \\X-803708FA00A14 on the network \Device\NetBT_Tcpip_{4D2DE439-C597-41F0-9E2B-080CDD5A97B5}. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

The IP address lease 192.168.1.100 for the Network Card with network address 001F33E6CF16 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

[Dan]

When you have an active connection, please do the following.

• Click Start, select Run, type cmd and press OK
• In the new command prompt window, type ipconfig /all > C:\ipconfig.txt
• Navigate to your C: drive and open the text file ipconfig.txt -- please copy/paste the contents of this file into your next response.

Thanks,
- Dan

[ketchfamily]

Windows IP Configuration



Host Name . . . . . . . . . . . . : your-4dacd0ea75

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-16-17-3E-2B-03



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : hsd1.ma.comcast.net.

Description . . . . . . . . . . . : NETGEAR RangeMax™ Wireless USB 2.0 Adapter WPN111

Physical Address. . . . . . . . . : 00-1F-33-E6-CF-16

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.103

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.87.71.226

68.87.73.242

68.87.64.146

Lease Obtained. . . . . . . . . . : Wednesday, April 08, 2009 1:28:17 AM

Lease Expires . . . . . . . . . . : Thursday, April 09, 2009 1:28:17 AM

[Dan]

Try to configure a static IP, and see if the issue persists.

Step 1 - Configure a Static IP:

• Click Start, select Run, type ncpa.cpl and press OK
• In the new window, right-click on your Wireless Network Connection and select Properties.
• Select Internet Protocol Version (TCP/IP) and then press the Properties button.
• Select the option Use the following IP Address: and then enter in the following details:
  • IP Address: 192.168.1.111
  • Subnet Mask: 255.255.255.0
  • Default Gateway: 192.168.1.1
• Select Use the following DNS Servers and enter in two DNS Servers.
  • Preferred DNS Server: 68.87.71.226
  • Alternate DNS Server: 68.87.73.242
• Press OK.

Do you still lose your connection?

[ketchfamily]

still flickers in and out.....before i did this it worked all the previous nite and most of the day then this evening started flickering again...still flickers after making the changes above

[Dan]

Follow the steps to setup a static IP, but instead of the Use the following IP Address and Use the following DNS Servers, revert them back to their respective automatic settings.

I'm curious now as to whether you're losing your connection to the router, or to the Internet/modem.

Step 1 - Disable power management for your Network adapter:

• Click Start, select Run, type ncpa.cpl and press OK
• In the new window, right-click on your Wireless Network Connection and select Properties.
• Press the Configure... button.
• Select the Power Management tab and ensure that Allow this computer to turn off this device to save power is unchecked (i.e. disabled).

If the issue still occurs, the next time you experience it, please try the following.

Step 2 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • ping 192.168.1.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Also, try a tracert:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, type tracert google.com > C:\trace.txt
• This command will take a few minutes to complete -- wait for your command prompt to return. Navigate to your C: drive and open the text file trace.txt -- please copy/paste the contents of this file into your next response.

Thanks,
- Dan

Edited by Dan, 10 April 2009 - 02:51 AM.

[ketchfamily]

worked for about a wk now is doing it again heres copy of files you requested


Windows IP Configuration



Host Name . . . . . . . . . . . . : your-4dacd0ea75

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-16-17-3E-2B-03



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : hsd1.ma.comcast.net.

Description . . . . . . . . . . . : NETGEAR RangeMax™ Wireless USB 2.0 Adapter WPN111

Physical Address. . . . . . . . . : 00-1F-33-E6-CF-16

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.111

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.87.71.226

68.87.73.242

Lease Obtained. . . . . . . . . . : Sunday, April 19, 2009 12:53:13 PM

Lease Expires . . . . . . . . . . : Monday, April 20, 2009 12:53:13 PM



Pinging 192.168.1.1. [192.168.1.1] with 32 bytes of data:



Reply from 192.168.1.1: bytes=32 time=2ms TTL=64

Reply from 192.168.1.1: bytes=32 time=4ms TTL=64

Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

Reply from 192.168.1.1: bytes=32 time=4ms TTL=64



Ping statistics for 192.168.1.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 2ms, Maximum = 4ms, Average = 3ms



Pinging google.com [209.85.171.100] with 32 bytes of data:



Reply from 209.85.171.100: bytes=32 time=373ms TTL=238

Reply from 209.85.171.100: bytes=32 time=433ms TTL=238

Reply from 209.85.171.100: bytes=32 time=289ms TTL=238

Reply from 209.85.171.100: bytes=32 time=360ms TTL=238



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 289ms, Maximum = 433ms, Average = 363ms



Pinging 209.85.171.100 with 32 bytes of data:



Reply from 209.85.171.100: bytes=32 time=287ms TTL=238

Reply from 209.85.171.100: bytes=32 time=299ms TTL=238

Reply from 209.85.171.100: bytes=32 time=321ms TTL=238

Reply from 209.85.171.100: bytes=32 time=312ms TTL=238



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),



Tracing route to google.com [209.85.171.100]

over a maximum of 30 hops:



1 9 ms 7 ms 4 ms 192.168.1.1

2 262 ms 254 ms 302 ms c-3-0-ubr05.woburn.ma.boston.comcast.net [73.163.190.1]

3 190 ms 245 ms 256 ms 68.85.141.73

4 327 ms 298 ms 335 ms te-9-2-ur02.springfield.ma.boston.comcast.net [68.87.147.237]

5 332 ms 360 ms 294 ms te-9-1-ur01.springfield.ma.boston.comcast.net [68.87.147.229]

6 342 ms 392 ms 341 ms te-8-1-ar01.springfield.ma.boston.comcast.net [68.85.162.54]

7 365 ms 356 ms 292 ms be-11-ar99.chartford.ct.hartford.comcast.net [68.87.146.26]

8 270 ms 197 ms 231 ms pos-1-6-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.90.61]

9 284 ms 312 ms 322 ms xe-11-2-0.edge1.NewYork2.Level3.net [4.71.186.9]

10 329 ms 336 ms 352 ms vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]

11 372 ms 377 ms 218 ms ae-2-2.ebr1.Chicago1.Level3.net [4.69.132.65]

12 272 ms 369 ms 360 ms ae-6.ebr1.Chicago2.Level3.net [4.69.140.190]

13 219 ms 347 ms 378 ms ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

14 442 ms 377 ms 472 ms ae-2.ebr2.Seattle1.Level3.net [4.69.132.53]

15 496 ms 394 ms 470 ms ae-21-52.car1.Seattle1.Level3.net [4.68.105.34]

16 172 ms 325 ms 353 ms GOOGLE-INC.car1.Seattle1.Level3.net [4.79.104.74]

17 357 ms * 173 ms 209.85.249.32

18 292 ms 417 ms 421 ms 216.239.46.208

19 426 ms 557 ms 448 ms 209.85.250.146

20 517 ms 554 ms 583 ms 64.233.174.99

21 599 ms 560 ms 603 ms 209.85.251.129

22 612 ms 546 ms 682 ms cg-in-f100.google.com [209.85.171.100]