[elielieli]

Hi guys ,

Ive just been directed to post this here after having received help in the Malware forum.
We,ve scanned and scanned , and scanned some more and were not able to identify a virus of any sort.
Can anyone help?

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Hello welcome to GeeksToGo, We will be happy to help you. Please detail your issue along with the following:

I will need some more information
If it is a name brand system:
Make and Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If it is custom then I will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.

[rshaffer61]

Hello welcome to GeeksToGo, We will be happy to help you. Please detail your issue along with the following:

I will need some more information
If it is a name brand system:
Make and Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If it is custom then I will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.

[elielieli]

Hi rschaffer61

Thanks for your time.

Asus Laptop
A6F
Windows XP
1 year
2Gb
80GB

Im not sure how to determine the how much space is left on the hard drive

[rshaffer61]

To find out how much free space
Go to Start>My Computer> Right click on "C" drive> properties
That will tell you total drive space and open free space. Also what exactly are you doing when XP freezes? Does it happen only when running a particular program, on startup, online?
This will help narrow down the hundreds of reason a OS will freeze

[elielieli]

4.73gb
It freezes randomly.

[rshaffer61]

With only 4.78 gb free space on your 80 gb hd you are prob having swap file problems. You need to go to Add\Remove programs and uninstall the unwanted and nonused programs you have laying around your system. Then do some basic maintenance on your hd by running Disk Cleanup and Defrag. After all that is done then reboot and see if that helps. If no improvement then we need to take a look at whats auto starting in your system

Lets see what you have in your startup
Please click on
Start>>Run>>Type in msconfig>>>press enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results

Then lets do some testing on memory first


Let's check your memory and make sure there is no issue with it.Donwload memtest86 from the link in my signature below.
There are two different ways you can setup the tests depending on your system.


Floppy drive version you can get the 6th file down
Set the bios to boot from the floppy drive A: first
Cd drive Second
Then the Hard drive C:



For cd iso version get the 2nd file down and burn the ISO file to a cd and then boot it from the cd drive...

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.


Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options

After all options are completed then post results and we will continue if need be

Edited by rshaffer61, 07 April 2009 - 02:11 PM.

[elielieli]

I initiated a disk defragmentation 72 hours ago is it worth doing another?

[rshaffer61]

no need for defrag then at this point

[elielieli]

Im completely lost with memtest86.
I tried downloading the second file bootable iso
But there is no ISO file to burn

[rshaffer61]

Do you know where it downloaded to on your computer?
Try doing this
Go to Start>Search>Select Files and Folders> Then type in Memtest86> click Next
That should show you the location of the ISO file.

[elielieli]

I know where the folder is but all thats in it is two files
Boot security catalog
Memtest.IMG
no iso in site

[rshaffer61]

I'm not sure what happened. I just downloaded the second file down
http://www.memtest.o...6 -2.11.iso.zip
and it shows the iso in the zip file. I used winzip and extracted the file to my desktop and it is named memtest86+-2.11.iso
Delete the file you got and try downloading from the above link then follow the burcdcc instructions to make the cd bootable

[elielieli]

That link will not work for me.

[rshaffer61]

Ok lets try this one
http://www.memtest.org/#downiso

2nd file down

[elielieli]

Same deal.A folder with no iso file.