Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Unable to Update Malwarebytes

Started by mgmojo , Apr 07 2009 11:55 AM

Please log in to reply

#1
mgmojo

Posted 07 April 2009 - 11:55 AM

Member

Member
14 posts

Hi,

I'm trying to perform the preliminary actions listed in the Malware and Spyware Cleaning Guide, but cannot update Malwarebytes. Each time I try to Update, a Windows error message appears ("Malwarebytes' Anti-Malware has encountered a problem and need to close. We are sorry for the inconvenience") and shuts down. I've tried uninstalling and re-installing Malwarebytes, to no avail.

Is there an alternative program I can use to diagnose this machine and generate a log to post in this forum?

Thanks.

Edited by mgmojo, 07 April 2009 - 01:50 PM.

#2
mgmojo

Posted 07 April 2009 - 02:25 PM

Member

Topic Starter
Member
14 posts

I was finally able to update Malwarebytes by going to the Malwarebyts website and downloading the database update directly.

I disabled System Restore and the Symantec AV, then ran Malwarebytes with the computer in Safe Mode and it detected "Trojan.Daonol", which I deleted then restarted the computer. I was able to update Malwarebytes normally, and am currently running another full scan...