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IE error message "IE cannot display the web page"


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#1
4myruby

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I am getting this error message when I try to connect to the Internet: "Internet Explorer cannot display the webpage" I searched on this site to see if there were similart topics and tried to do what applied and what I could. I could not do all of the malware removal steps because I cannot connect to the internet. I already had ERUNT and Malwarebytes Anti-Malware on installed so I ran those. I also have HijackThis installed so I could run that, copy the log on a memory stick and send it if necessary. I am not which version of IE I am running. I am on cable internet. I called my internet provider a couple of days ago and they were unable to help. What else can I do?
Thankyou!
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#2
Broni

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What IE version?
Did you try Firefox?


1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.
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#3
4myruby

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I'm sorry, I don't know which IE version I am running and I can't figure out how to check. I don't have Firefox and I tried to see if I could load the web page and it would not. Here is the info from the notepad:
Pinging google.com [74.125.45.100] with 32 bytes of data:



Reply from 74.125.45.100: bytes=32 time=90ms TTL=244

Reply from 74.125.45.100: bytes=32 time=86ms TTL=244

Reply from 74.125.45.100: bytes=32 time=84ms TTL=244

Reply from 74.125.45.100: bytes=32 time=87ms TTL=244



Ping statistics for 74.125.45.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 84ms, Maximum = 90ms, Average = 86ms

thanks!
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#4
Broni

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So, the connection is there.
Must be IE problem.
What computer are you posting from?
To check IE version, click Help>About Internet Explorer.

Download Firefox on good computer: http://www.mozilla.c...x/personal.html
Move it to bad computer, and install it there.
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#5
4myruby

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I am posting from a laptop. The problem computer is a desktop. I have IE7. Actually, my son had the idea of installing Firefox by getting the application downloaded onto a memory stick and then installing it on the desktop. Will that be okay? I did that; no web pages will come up with this, either- says Firefox cannot make a connection. Don't know if this is pertinent, but I can use email- Outlook Express.
Thanks!
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#6
Broni

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Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia...inSockFix.shtml
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF):
http://wiki.lunarsof...2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.
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#7
4myruby

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OK, tried all of that and still no go. During Dial-A-Fix, I did get several error messages (about 15).
'Error 2147024891 while trying to unregister C:\WINNT\system32\muweb.dll'
'Error 0x80070005 during registration of C:\WINNT\system32\muweb.dll'
'Error 0x80070005 during registration of C:\\WINNT\sytem32\wuapi.dll'

The following were all Error 127
'...\system32\iesetup is not registerable or is corrupted'. version 7.00.5730.13
same message but file ...\system32\imgutil.dll
same with ...\system32\inseng.dll
same with ...\system32\mshtml.dll
same with ...\system32\webcheck.dll

These were still Error 127
'...\system3|iesetup.dll is not DLLInstall-able or file is corrupted'
same with ..\system3\inseng.dll
same with ...\system32\mshtml.dll
same with ...\system32\msrating.dll
same wtih ...\system32\pngfilt.dll
same with ...\system32\webcheck.dll

Thank you

Edited by 4myruby, 20 April 2009 - 08:42 AM.

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#8
Broni

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It's either some infection, or serious system files corruption.

I suggest that you start a new topic in the Malware Removal - HiJackThis™ Logs Go Here area.

Before you post a log click on this link --> You Must Read This Before Posting A Hijackthis Log
this will give you a few preparations to make, as well as instruction for posting your Hijackthis log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#9
4myruby

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will do. thanks for your help so far.
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#10
Broni

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after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options

Good luck :)
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