Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows Xp crahses


  • Please log in to reply

#1
lp098

lp098

    Member

  • Member
  • PipPip
  • 33 posts
Ok my problems have happened for the past month my computer turns on and off with no reason, once it came up with the blue screen talking about the Kernel memory but did not show up again, turned off and was emiting a whining sound from the processor, and will turn on for around 5 minutes then shut off. it is a windows xp home edition, and has been infected with a virus before but is clean, the problems are not malware related.
  • 0

Advertisements


#2
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Hello welcome to GeeksToGo, We will be happy to help you.

We will need some more information

If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started
If the system is under no warranty please open it and while running check the cpu fan. It sounds like a heating problem is occuring. Second while turning on please check the pSU fan and make sure the sound is not coming from there. If so a new PSu may be in your futur. :)

All this will help in determining a course of action to best correct the problem you are experiencing.
  • 0

#3
lp098

lp098

    Member

  • Topic Starter
  • Member
  • PipPip
  • 33 posts
We will need some more information

If this is a name brand system: Yes
Make Gateway
Model 503gr
Operating System XP
Age of the computer 3-5 years old
Memory Total can not get on to check same for the next ones.
Hard Drive Size, How much free space

Tried turning it on and it says the following after shuting down.

A problem has been detected and windows has been shut down to preven damage to your computer.
IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again. follow these steps:

Check to make sure any new hadrdware of software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If the problems contiune, diable or remove any newly installed hardware or software. Disable BIOS memor options such as caching or shadowing. If you need to use safe mode to remove or diable components, restart your computer. APRESS F8 TO SELECT ADVANCED STARTUP OPTIONS, And then select safe mode.
Techinical information:
*** STOP: 0x0000000A ( 0x30000000,0x0000001c,0x00000001, 0x804e2521)

computer is now not bootable at all or crahses within 2 minutes.
  • 0

#4
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Stop error points to possible bad memory

Let's check your memory and make sure there is no issue with it.Donwload memtest86 from the link in my signature below.


Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled "memtest86+2.11.iso.zip"
Unzip the file once you download it. You should have a .iso file in the unzipped directory.

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.

Running the Diagnostic Program:

The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.

On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.

The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.

You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.


Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options
  • 0

#5
lp098

lp098

    Member

  • Topic Starter
  • Member
  • PipPip
  • 33 posts
all it says is "what program do you want to open the file" then a list,.
  • 0

#6
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
when you are unzipping it use winrar or winzip to unzip the zip file. That will give another file with a ending extension of .ISO
Do not do anything with that file till you have burncdcc going and then follow the instructions I posted.
  • 0

#7
lp098

lp098

    Member

  • Topic Starter
  • Member
  • PipPip
  • 33 posts
:) ran it now errors 3 minutes in :/ what should i do i have some stuff that is important on the PC and i need to know how much memory replacments cost etc.....

David.
  • 0

#8
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Ok well thats good news and bad news. That means the memory is your problem at least in part. Memory is
Type: PC3200 DDR
Look Here to see what memory will cost. According to your motherboards specs Here your system can take up to 4 gigs. It has 4 memory slots and has to be put in pairs. I am giving you a example of 2 gigs. You have to buy the memory in matched pairs so 2 gigs will be 2 one gig memory sticks.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP