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CD problems on my laptop


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#1
ncdude

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I have a Dell Inspiron 600m running Windows XP. My problem is my cd rom drive will play music but will not load software. Is this a hardware or software issue
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#2
gerryf

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what happens when you try to load software? (and what software)
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#3
ncdude

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Thanks for replying Gerry.

The CD spins up as if it's reading the automatic startup file. but never does anything else. I can see that the files are there but cannot even run them using the 'start' and 'run' method.

The software is specific to my job as a radio advertising saleperson...Tapscan and Mapmaker.

Tim
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#4
gerryf

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Out of curiousity, can you drag the files to you machine (copy)? Can you install from there? Have you ever installed anything or is this a work provided machine?

I ask the last question because if your IT guy set you up as a limited user, you cannot install software
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#5
ncdude

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This particular machine is a personal one I use for work that was set up with all of the work related stuff when I initially bought it, i.e. network id's, work related software, etc. I'm not a limited user unless somehow that's changed without my knowledge. I have loaded software and applications from the CD before so I suspect a failure of some kind. I just don't know where to look without spending a lot of time searching. Although I'm competent with computers in general, I don't have the IT type of training and/or experience needed to weed this one out. The easiest thing to do I suppose would be to try a new CD but I hate to buy one if it isn't necessary.

By the way, I have not dragged the files off the CD and tried that yet.

Thanks again for your help.

Tim
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