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Connection Interrupted and Network Timeout Errors


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#1
jo1964

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HI there! I'm hoping you all can help me.
I'm running Windows XP on a network at our office.

I belong to a few writing sites online which I check every day.
I've belonged to this one site for over a year and have never had trouble getting on. Until this past Monday. Now I get one of the above errors every time I try to log on. Usually the Conn. Int. one first and then I'll either keep getting it or it will switch to the Network Timeout one.

I'm running AVG 8.5.287 - with the firewall turned off and Kerio 4.3.286 firewall. The Windows firewall is also turned off.
I tried turning off Kerio - no joy. I tried pinging the website by name and number - no joy.
Our office tech says it looks like I'm almost getting in, but it drops right before reaching the connection. He had me run this:

Tracing route to authorssanctuary.com [216.97.239.65]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 8 ms 8 ms 7 ms adsl-66-72-39-254.dsl.bltnin.ameritech.net [66.7
2.39.254]
3 8 ms 8 ms 7 ms 66.72.34.145
4 7 ms 7 ms 8 ms bb1-g8-0.bltnin.sbcglobal.net [66.72.71.118]
5 23 ms 23 ms 23 ms 151.164.241.189
6 24 ms 23 ms 23 ms te7-2.ccr02.ord03.atlas.cogentco.com [154.54.11.
237]
7 23 ms 27 ms 23 ms te3-4.mpd02.ord01.atlas.cogentco.com [154.54.25.
69]
8 47 ms 47 ms 47 ms te2-2.ccr02.mci01.atlas.cogentco.com [154.54.25.
77]
9 47 ms 47 ms 47 ms te8-4.ccr02.dfw01.atlas.cogentco.com [154.54.5.1
69]
10 52 ms 52 ms 52 ms te4-4.ccr02.iah01.atlas.cogentco.com [154.54.5.1
38]
11 57 ms 58 ms 57 ms te3-1.ccr01.sat01.atlas.cogentco.com [154.54.27.
114]
12 80 ms 79 ms 79 ms te4-1.ccr01.elp01.atlas.cogentco.com [154.54.27.
141]
13 79 ms 79 ms 80 ms te4-1.ccr01.phx02.atlas.cogentco.com [154.54.27.
78]
14 80 ms 80 ms 79 ms te3-1.ccr01.san01.atlas.cogentco.com [154.54.27.
109]
15 80 ms 80 ms 80 ms vl3806.na21.b006590-1.san01.atlas.cogentco.com [
66.28.67.74]
16 80 ms 80 ms 80 ms 38.112.242.138
17 82 ms 81 ms 81 ms unused-240-180-214.ixpres.com [216.240.180.214]

18 81 ms 81 ms 81 ms unused-105-40-070.ixpres.com [216.105.40.70]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.

He then advised me to called SBC - we're on DSL with SBC - but they weren't able to figure it out either.

I don't get online much at home - I'm using an ATT Dataconnect card - so I may not check back till Monday. I'd appreciate any help you can give me.

BTW - I tried getting into this site from different computers in the office and none of them are able to get there, so it's not just my computer.
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#2
happyrock

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it sounds like your router ...try plugging in 1 computer straight into the DSL modem and try to connect to the site your having trouble connecting to....
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#3
jo1964

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sorry i haven't gotten back with you sooner. been pretty busy here.

we have towers - and the routers in the back, so i'd have to do a lot of moving around to try that.
if it were the router wouldn't i have trouble getting into more than one site?
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#4
rshaffer61

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This is in a OFFICE? Is there a IT Department as they would be the ones to assist in this problem if I'm correct?
What do you think Happyrock?
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#5
jo1964

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As I stated in my first post above, our IT guy did look at it and finally had me run a trace on the site I'm trying to get into [i posted the results above] - then he said it sounded like an SBC problem.

I called SBC who - after a couple hours of trying most of the things my IT guy and I tried - were totally unable to help.

I thought someone here might have some new ideas.


****Problem fixed. Thanks anyway.****

Edited by jo1964, 18 May 2009 - 07:16 AM.

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#6
jo1964

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I've been getting pm's regarding how my problem was resolved, so I thought I'd post what I did. Hope this helps someone else.

Since I didn't get much response here, I posted my problem to a couple of fanboards I belong to. A friend's boyfriend - an IT guy - said to turn off/unplug our modem and router. I then plugged them back in, rebooted my computer - and I was able to get into the site again.
That's all. I can't believe I spent 3 hours with SBC and they didn't suggest that!
Our office IT guy assumed I had tried that first. :)

Edited by jo1964, 29 June 2009 - 09:32 AM.

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