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CPU won't go into Windows...


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#1
Luinkhelek

Luinkhelek

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I just got a new tower from my grandparents who are hard on computers... I go to turn it on the computer, it turns on just fine, it gets to the screen where you can choose ESC for boot options, F1 for the BIOS, and F10 for system recovery (these might not be the correct options; they might be mixed up)

If you select the BIOS option, it goes into it and you can explore around the menus. But any other option, or just letting it load by itself, results in a blank screen with words at the top"

"----- data load error
Press "Ctrl-Alt-Del" to restart"

The ----- word is cutoff at the top

The OS is Windows XP but can have Vista added on
A new sound card was just put in
Earlier it was hit by a Trojan, or so my grandparents say
It's been to the shop many times to be fixed (my grandma was/is hard on computers)

Any ideas? The tech person they've been taking it to says it might be the hard drive.

If you need any more information, respond and I'll try and get it for you.

Thanks!
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#2
rshaffer61

rshaffer61

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Are you getting any BSOD's?
Can you possibly try and get the whole error as this could be the problem we need to research.

Also could you provide more information on the system as follows:

If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/
Hard Drive size and free space
Any cards in PCI slots

In Addition please supply:

Any software installed\updated and driver updates done just before problem started.
Any hardware installed\updated prior to problem starting.

All this will help in determining a course of action to best correct the problem you are experiencing.
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