[charmin]

When trying to d/l the renewal of SpySweeper to my husband's computer, I keep getting this registered JIT debugger is not available, and attempt to launch a JIT debugger with the following command resulted in an error of 0x2 (2) cordbg.exe la 0x684. then I also get a fatal execution error 0x7927f26e. I am unable to d/l the Spysweeper program at all when it comes to this. I have disabled and enabled in the TOOL section the script debugging in the advanced on IE but still can't d/l the program. This si getting very frustrating to me as I can normally handle anything like this, but not this time. Anything that I am doing isn't working. He is running Windows XP servicve Pack 3 (I believe). I also am running AVG (free) and need to find out if and how to disable it if that is what is causing the problem. Any help would be greatly appreciated! Thansk!
charmin

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Any new Hardware installed right before this issue started?

Also we will need some more information

If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/
Hard Drive size and free space
Any cards in PCI slots

In Addition please supply:

Any software installed\updated and driver updates done just before problem started.
Any hardware installed\updated prior to problem starting.

All this will help in determining a course of action to best correct the problem you are experiencing.

[rshaffer61]

Any new Hardware installed right before this issue started?

Also we will need some more information

If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/
Hard Drive size and free space
Any cards in PCI slots

In Addition please supply:

Any software installed\updated and driver updates done just before problem started.
Any hardware installed\updated prior to problem starting.

All this will help in determining a course of action to best correct the problem you are experiencing.

[charmin]

it is a DELL
Windows XP, Service pack 2
Pent. 4
2.80Ghz
512 RAM
40GB HD
12.1 GB used space
22.1 GB free space
about 4 years old
no new software or hardware installed
then problem started about 1 1/2 weeks ago when he couldn't get his Spysweeper to sweep. we have also had a fatal engine error 0x7927f26e come up when he re boots his computer.ALL help will be greatly appreciated!! THANKS!

[rshaffer61]

What model of Dell?
Please follow the next steps in order and let me know the results of each as they finish:

Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.

Go to
Start and then click on Run and 2: Type in eventvwr.msc
Press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
Include as a attachment in your next reply


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it
Put a tick in accept then click on next
Put a tick in the don't create a start menu folder then click next
Put a tick in create a desktop icon then click on install and make sure there is a tick in launch whocrashed before clicking finish
Click Analyze ...
It will want to download the debugger and install it...say yes...
WhoCrashed will create report...you have to scroll down to see it
Copy and paste it into your next reply...

Edited by rshaffer61, 27 April 2009 - 10:50 AM.

[charmin]

this was the analysis of the WhoCrashed but it didn't ask me about the debugger at all, it just gave this at the end: Analysis
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
No crash dumps have been found on your computer
Conclusion
Crash dumps are enabled and no crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware or power failure. Then it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 53 70 79 53 77 65 SpySwe
0018: 65 70 65 72 52 65 67 53 eperRegS
0020: 65 74 75 70 5f 45 4e 5b etup_EN[
0028: 31 5d 2e 74 6d 70 20 35 1].tmp 5
0030: 31 2e 34 39 2e 30 2e 30 1.49.0.0
0038: 20 69 6e 20 68 75 6e 67 in hung
0040: 61 70 70 20 30 2e 30 2e app 0.0.
0048: 30 2e 30 20 61 74 20 6f 0.0 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 30 30 30 30 30 000000

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 32 65 fset 02e
0050: 61 32 33 61 63 0d 0a a23ac..

I hope this is what you need to help me figure out how to take care of this problem. Thanks for doing this!!

[rshaffer61]

Actually that isn't showing me anything at this point.
Did you manage to do the event viewer step in Post 4 yet?

[charmin]

yes, I did that but I didn't know how to send it to you. what exactly are you wanting from the event viewer? there were several warnings and red X's, but it went to clipboard, but I couldn't find it! Sorry, can you help me do that?

[rshaffer61]

Go to
Start and then click on Run and 2: Type in eventvwr.msc
Press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.

To do a screenshot follow these steps for at least the ones for today it shows

With the error message opened as described above then
Next click on your Print Screen on your keyboard
Now go to Start
All Programs
Accessories
Paint
In the empty white area click and hold the CTRL key and then click the V
Go to the File option at the top and click on save as
Save as file type JPEG and save it to your desktop


To the right of the reply you type in you will see the Attachment button
Click browse and where you saved the screenshots just click on one and attach it.
You may have to make several posts if there are several to send.


If your attachment is to big to attach then go to Mediafire . Register and upload your file. Then reply with the link located to the right of your now uploaded file on Mediafire

[charmin]

I hope that this is what you are wanting.

Attached Thumbnails

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[rshaffer61]

Yes you are half there with the attachments . Double click the error and another window will open. That is where detailed information is on the error. Please repeat this step for each of the errors you show and attach the new screenshots in your next reply.

[charmin]

ok, there are quite a few of these! I am sending you some of them as the others have my husband's name on there..Maybe you can tell from this what is going on. Thanks!

Attached Thumbnails

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• 

[rshaffer61]

Give me some time to research this and I'll get back with you.

[charmin]

Thanks, did I give you enough to go on?

[rshaffer61]

Yes a couple of issues but nothing I can't help with....Hopefully

[charmin]

were you able to come up with an answer to my problem? Thanks!