I previously had my laserjet 1020 printer installed but have reformatted the computer and now need to install again. I'm having a problem though.
Basically when I run the install file I get to the screen which reads “New printer detected. Please wait...” However it seems to 'freeze' on this page for 10 / 15 mins and then eventually changes to "Installation failed."
I've tried it 6 or 7 times but with no success. My cable is fine. Please help!
I have a Dell desktop, Windows XP and server pack 3.
I remember when I installed the printer a couple of years ago I had exactly the same problem when installed but unfortunately cannot remember how I solved it! I have posted a message on the hp forum but of course no reply.
Thank you for your help - much appreciated