Carmela
Dell Laptop infected with viruses/cannot reformat
#1
Posted 08 May 2009 - 12:43 PM
Carmela
#2
Posted 08 May 2009 - 01:48 PM
if you are, do you have a windows cd?
#3
Posted 08 May 2009 - 02:01 PM
#4
Posted 08 May 2009 - 06:33 PM
We can get back your files easily. Before you run Dell's recovery program, to reformat and reinstall, do this step. Click on "Backup Files Without Windows" and follow the steps to get your files back, and store them on an external media.I don't even mind losing my files
#5
Posted 09 May 2009 - 01:10 PM
There should be a recovery partition on the computer. You can access it by pressing CTRL + F11 when you see the Dell splash screen, when you boot up your computer.
We can get back your files easily. Before you run Dell's recovery program, to reformat and reinstall, do this step. Click on "Backup Files Without Windows" and follow the steps to get your files back, and store them on an external media.I don't even mind losing my files
did you hear him, he said he cant do that.
#6
Posted 09 May 2009 - 11:16 PM
The hotkey should be CTRL instead of ALT.I tried to refrmat without saving by pressing Alt + F11 several times while the computer was booting up, but even this would not work
#7
Posted 10 May 2009 - 08:52 PM
Yes, I think I have all the correct software to reinstall after reformetting, so that should not be a problem, although I would like to find a way to do this without reformatting, I can't seem to get anywhere.
I was able to get into safe mode, apparently I had been pressing F8 at the wrong time and from there I had the option of going into Admin, or under my name. I tried both, and both would say Logging in, and then before it even signed in it would say logging out, saving files, so I cannot gain access to my computer in safe mode.
This is all very frusterating
#8
Posted 11 May 2009 - 12:06 AM
There is a direct link. "Backup Files Without Windows" is in my sig.
Once you have all the files you need on an external media, you can reformat and reinstall Windows.
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