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Cannot uninstall AVG 7.1


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#1
Susaneve

Susaneve

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I wonder if anyone could help please.

I have given my old laptop to my young grandson.
This has XP Home Edition on it.

At some point I must have loaded AVG 7.1, as when trying to install McAfee Internet Security, it comes up with a message that AVG 7.1 is still on the PC. At this point, of course McAfee just asks for it to be removed.
The last security I had loaded was AVG 8.5 which has been uninstalled successfully.

I've downloaded and used the AVG removal tool from AVG but to no avail.
I have checked in add/remove programmes but nothing is showing for AVG.
Also doing a general search for AVG - nothing shows up.
I've used a registry cleaner too.

Anyone any idea how to remove it please?
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#2
Broni

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Forget McAfee. Bad news.

- Avast! free antivirus: http://www.avast.com...avast-home.html
- Avira free antivirus: http://www.free-av.c...load/index.html

- free PC Tools Firewall Plus: http://www.pctools.com/firewall/

- free Comodo Internet Security (firewall + AV): http://www.personalf...all.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus.
If you decide to install Comodo, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.
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#3
Susaneve

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Thanks for the advice re McAfee.
Unfortunately, I have actually purchased the full McAfee Internet Security.

It still leaves the problem of how to get rid of the AVG 7.1 that is apparently hiding on the laptop somewhere.

I presume the other security software would also find AVG and ask that I remove it.

If only I could!
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#4
Broni

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Download, install, and run Whats Running.
Click on Take snapshot in the left pane.
New pop-up window will open.
Click on Save snapshot, and save the file as snap (.xml extension will be added automatically) to know location.

Posted Image

Zip the file, and attach it to your next reply.
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#5
Susaneve

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Thanks I'll do that.
Unfortunately, I can't do that until tomorrow, as the laptop is at my son's house. My grandson didn't want me to take it away with me. :)
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#6
Broni

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It's OK.
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#7
o|-| c|-|uTe

o|-| c|-|uTe

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i was reading this post and i need help on removing avg. I have the same problem Susaneve has. any new updates?
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#8
Neil Jones

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Find out which version of AVG you have - 7.1, 7.5, 8.0 or 8.5. This should also work for any other AVG Free version.

Using a site such as http://www.majorgeeks.com/ and others, find the installer for your version of AVG, download it and run it.
You should get an option to repair your current AVG installation. Do so.
You should now be able to go back into Control Panel and either Add/Remove Programs (Win XP) or Programs & Features (Vista and Windows 7) and remove it from there. In serious cases if the machine's somehow ended up hybrid you may have to do this for various versions of the software.

This trick only works when you use the installer of the same version that's stuck on the machine. An 8.5 package will not fix a stuck 7.5 installation.
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