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BSOD caused by Router/Driver?


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#1
ohsnap

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Hi, I'm new to this forum. I've been trying to get my problem solved on various other tech forums, and I found this forum when I was searching on Google my problem (the #s in the error report after the BSOD occurs).

Here's a copy of what I posted on Tech Support Forum:

=======

Hi, I'm pretty new here, as this is my first post. I think this forum is awesome and deserves more recognition than it already has.


Here's the problem I've been having with my computer. Before I proceed, I'd like to add some main stats about it:

Dell Dimension 8300
512MB RAM
2.8 Ghz
Windows XP Home Edition Version 2002 / Service Pack 2
NVIDIA GeForce4 MX 440 with AGP8X
----

Ever since my uncle got Verizon FiOS installed in our building (I share my connection with him), my computer has been BSOD-ing (is that a word?), and it's too fast for me to actually see what the problem is (numbers and such). I even tried disabling the Automatic Restart option.

However, after my computer restarts from the BSOD, I get the window that says 'Computer has recovered from serious error.' I checked the error report and here they are:

BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WERa766.dir00\Mini050809-01.dmp
C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WERa766.dir00\sysdata.xml

BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WERc980.dir00\Mini050909-01.dmp
C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WERc980.dir00\sysdata.xml

BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WER9eec.dir00\Mini050909-02.dmp
C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WER9eec.dir00\sysdata.xml

BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WERabda.dir00\Mini050909-03.dmp
C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WERabda.dir00\sysdata.xml

BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WER1e20.dir00\Mini051109-02.dmp
C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WER1e20.dir00\sysdata.xml

BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WER9d1b.dir00\Mini051209-01.dmp
C:\DOCUME~1\ROBERT~1.2\LOCALS~1\Temp\WER9d1b.dir00\sysdata.xml


As you can see, there seems to be a common factor in all of them: they have to do with the sysdata.xml and minidump.

Before coming on this forum, I tried searching on Google and tried some solutions, such as deleting the Minidump folder in WINDOWS and changing the virtual memory (to no success).

When I sent the error report to Windows, this is the link they give me: http://wer.microsoft...4f590ea79f#here
---

As you can see from the link, it has to do with a driver problem. I checked all my drivers and after seeing that some were disabled, I re-enabled them and everything seemed to be going fine. I even updated some drivers (especially the NVIDIA driver).

The BSODs seem to happen whenever I'm visiting forums that I frequent. I still don't know what the problem is.

I've had this computer since 2002/2003 or so, and have somehow lost my copy of the Windows XP installation CD (I was thinking of doing a complete reformat).

Does anybody have a surefire way to fix this BSOD-ing? I would really appreciate it, and will follow up on this thread quite often. I'll post .zip files and anything of the like.

Thanks so much.


PS - It seems that a quick search on Google shows the NETGEAR router/adapter being the problem. Should I uninstall/re-install it?
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#2
edge2022

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Let's first analyze your minidumps. Go to the directory C:\Windows\Minidump
Make sure that hidden files are visible.
Zip up the recent minidumps you see in that directory, and attach them to your next post.
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#3
ohsnap

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Here it is.

It just BSOD'ed 5 minutes ago.


This is all that was in the Minidump folder.

Attached Files


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#4
edge2022

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The image causing the problem is tcpip.sys
The process in which it is happening is ekrn.exe. This is a process used by ESET or NOD32 security. Try disabling that and see if the error continues to happen.
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#5
ohsnap

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By disable, do you mean Windows Task Manager > End ekrn.exe?


PS - The BSOD happens everytime I'm on the internet browsing around sites that I go on (forums, youtube, etc.).

Edited by ohsnap, 12 May 2009 - 06:00 PM.

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#6
edge2022

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Sorry for not being more clear. Just close or exit ESET or NOD32 whichever one you have. You might want to disconnect from the internet because your computer is in danger when there is no security suite protecting it.
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#7
ohsnap

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What would I do after doing that?

I guess what I'm trying to say is that the BSOD happens everytime I'm on the internet. Maybe I'm just saying that I wanna see if the BSODs stop, even after disabling NOD32?
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#8
edge2022

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Oh... ok. Now I understand you.

Download Avast Home Edition.
http://www.avast.com...ast_4_home.html

Then close NOD32, and go on the internet.
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#9
ohsnap

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Lol, glad you got what I was saying. I was getting confused myself. ;x

Alright, so after analyzing that minidump I attached, the main reason you saw was because of NOD32?


I had NOD32 installed for months, and it never gave me any problems (BSODs, nothing).

And the only way to 'disable/exit' NOD32 is to uninstall it. Bummer, huh? lol
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#10
edge2022

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The BSOD is caused by an action NOD32 did to tcpip.sys that caused it to crash.
http://support.microsoft.com/kb/299357
Follow the instructions, and see if it works.
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#11
ohsnap

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Alright, I followed the steps.

Downloaded the Fix It, and just restarted.

I'll get right on uninstalling NOD32 and downloading Avira.
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#12
edge2022

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downloading Avira.

You mean Avast, right?
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#13
ohsnap

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Man, I am soooo high right now, lol.



not [/borat]


Yes, I just downloaded Avast. I'll reply back if I get a BSOD, which as I mentioned, typically happens when I'm online (not using Office or anything like that).
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#14
edge2022

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All right. I will be awaiting your response. :)
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#15
ohsnap

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Alright, it was going fine today when I was online for about 8 hours.

It just BSOD'ed, even after I uninstalled NOD32 and installed Avast!


Here's the Minidump file.


PS - The 'system has recovered from serious error' didn't show up when my computer restarted.

Attached Files


Edited by ohsnap, 13 May 2009 - 04:29 PM.

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