[125pounder]

I have cruised your site looking for where to start, still not sure if I am right.

Dell laptop Latitude E6400

Last night I was working in Microsoft office 2007 Word, got stuck (mental not Hardware) and switched to play a little spider solitaire. Went to go back to Word and the screen locked up, the openng box for word was as far as it got; I could only use the mouse. Ctrl, Alt, delete nothing. Attempted to restart and it stops at the welcome screen. It will run in the safe made but i am unable to get online. Thank God for the wifes computer.

When I try run word in the safe mode I cannot open a saved file, the virus scan holds it up.

I was not online when it hit the fan.

I ran the things on the malware page except for the part that sets a restart point, Didn't know if I wanted to reset from a bad point.

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Hi 125pounder ...welcome to Geeks To Go...
your in the right forum...
first thing to try is system restore...

[happyrock]

Hi 125pounder ...welcome to Geeks To Go...
your in the right forum...
first thing to try is system restore...

[125pounder]

same thing. Gets to the welcome screen and nada.

[happyrock]

can you boot into safe mode...if so
boot into Safe Mode with Command Prompt
at the prompt type in chkdsk /r ....press ENTER
NOTE THE SINGLE SPACE BEFORE THE /

Edited by happyrock, 13 May 2009 - 05:28 PM.

[125pounder]

"chkdsk cannot rum because the volume is in use by another precess. Would you like to schedual this volume to be checked the time the system restarts? (Y/N)"

Should i restart?

[happyrock]

press y and reboot

[125pounder]

stages 1,2 and 3 were good.
Stage 4 "windows replaced bad clusters in file 47396of name \PROGRA~1\COMMON~1\SYMANT~1\vIRUSD~1\20090512.003\VIRSCAN5.DAT.

Still checking free space, very slow.

[125pounder]

Happyrock, Thanks for your help the checkdisk worked!!! is there anything that I need to do to avoid this BS again?

[happyrock]

your welcome...and thanks for letting us know... ....
no...not really ...just don't do any hard shut downs ...if you start having lots of hard drive issues you may want to consider getting a new drive,,,
keep all your backups current...