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stops at the welcome screen


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#1
125pounder

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I have cruised your site looking for where to start, still not sure if I am right.

Dell laptop Latitude E6400

Last night I was working in Microsoft office 2007 Word, got stuck (mental not Hardware) and switched to play a little spider solitaire. Went to go back to Word and the screen locked up, the openng box for word was as far as it got; I could only use the mouse. Ctrl, Alt, delete nothing. Attempted to restart and it stops at the welcome screen. It will run in the safe made but i am unable to get online. Thank God for the wifes computer.

When I try run word in the safe mode I cannot open a saved file, the virus scan holds it up.

I was not online when it hit the fan.

I ran the things on the malware page except for the part that sets a restart point, Didn't know if I wanted to reset from a bad point.
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#2
happyrock

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Hi 125pounder ...welcome to Geeks To Go... :)
your in the right forum... :)
first thing to try is system restore...
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#3
125pounder

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same thing. Gets to the welcome screen and nada.
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#4
happyrock

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can you boot into safe mode...if so
boot into Safe Mode with Command Prompt
at the prompt type in chkdsk /r ....press ENTER
NOTE THE SINGLE SPACE BEFORE THE /

Edited by happyrock, 13 May 2009 - 05:28 PM.

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#5
125pounder

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"chkdsk cannot rum because the volume is in use by another precess. Would you like to schedual this volume to be checked the time the system restarts? (Y/N)"

Should i restart?
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#6
happyrock

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press y and reboot
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#7
125pounder

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stages 1,2 and 3 were good.
Stage 4 "windows replaced bad clusters in file 47396of name \PROGRA~1\COMMON~1\SYMANT~1\vIRUSD~1\20090512.003\VIRSCAN5.DAT.

Still checking free space, very slow.
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#8
125pounder

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Happyrock, Thanks for your help the checkdisk worked!!! is there anything that I need to do to avoid this BS again?
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#9
happyrock

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your welcome...and thanks for letting us know...:) ....
no...not really ...just don't do any hard shut downs ...if you start having lots of hard drive issues you may want to consider getting a new drive,,,
keep all your backups current...
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