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Blue Screen Error Code Problem


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#1
nativegirlrocks

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hello, ive tried different ways to fix this problem, i dont know what else to do. here is the error code which also reads "MACHINE_CHECK_EXCEPTION"

STOP: 0x0000009c (0x00000004, 0x80546DF0, 0xB2000000, 0x00070F0F)

what do i do??
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#2
rshaffer61

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This error is caused by either Hardware or Memory.
Has there been any new hardware added to the system prior to this starting?
Any new software updates or installed?
Any updates done to the system software or hardware?
Anything downloaded from the internet?

Let's check the memory first. Please follow the next steps:


Let's check your memory and make sure there is no issue with it.Donwload memtest86 from the link in my signature below.


Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.

Running the Diagnostic Program:

The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.

On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.

The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.

You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.


Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options
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#3
nativegirlrocks

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thank you for replying back so quickly.... I did the memtest for the 2 hours and got no errors from the results....

.....as to your questions, there has been no software installed since this problem started. The only updates that have been done are the ones that come from windows or microsoft updates, and nothing downloaded from the internet.... since the problem started i took out any additional things i had added, there is no pictures, documents or music on the laptop as well. it is completely cleaned out of personal files.... if you need to know any other information just let me know

thank you, nativegirlrocks
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#4
rshaffer61

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Seeing that I am to believe you cannot boot into windows can you provide the following if you can. then follow the suggestion at the end for checking the HD.

We will need some more information

If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/
Hard Drive size and free space
Any cards in PCI slots


Ok then let's move on to the Hard Drive itself.

Click HD diagnostic in my signature below. Choose the manufacturer of your hd. Download the tool. Running this will tell us if there is a problem with HD itself. If not then we will pursue other hardware or software possibilities
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#5
nativegirlrocks

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hello, here is the information for my laptop...

Make: Averatec
Model: 3700 series
Operation sys: Windows XP Pro., Media Center Edition
Age: 3 yrs
Memory total: 480 MB of Ram..... its a 1.80 GHz processor
HD size total: 53.5 GB, Free Space: 45.2 GB

HD make: Toshiba MK6025GAS

i ran the HD diagnostics and everthing came out ok. it said "Operation completed successfully, Disposition code: 0x00"

thank you, nativegirlrocks
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#6
rshaffer61

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Your Ram Memory is barely enough for XP to use. I'm guessing it has worked fine for you in the past but I always suggest upgrading it with XP to make sure there are no problems in the future.

Go HERE and run the Crucial online scanner.
This will give you the exact memory configuration for your system. You do not have to buy the memory from there, but write down the information and if you need assistance in purchasing the upgrade memory GTG can assist with suggestions also.

Next do you have the original Windows XP Media Center disk?
If not then the laptop will have the recovery partition on it that we may be able to utilize.
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#7
nativegirlrocks

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hello,

i ran the scan and it stated i currently have installed memory of 512 MB.... but when i open my system properties it states there i have 480 MB.....

the scan stated: "memory upgrades - According to our scan, your system already has the maximum amount of memory installed."

and i currently do not have the original disk of the Windows XP Media Center.

Thank you, nativegirlrocks
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