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Cannot connect to the iTunes Store


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#1
jkust15

jkust15

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I just started getting this error today, I've tried most of the things I've found by googling and whatnot but to no avail. Here are my diagnostics, I would be very appreciative if someone could figure this out!

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Inspiron 1525
iTunes 8.0.0.35
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.0.25
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number 98611BF448B7DC23

Current user is an administrator.
The current local date and time is 2009-05-17 16:36:59.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel® 965 Express Chipset Family
Mobile Intel® 965 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {6FEBAC3E-C89B-4F4B-81CF-29446E8DC489}
Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.0.8
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun May 17 15:55:58 2009

Lease Expires: Wed May 20 15:55:58 2009

DNS Servers: 68.115.71.53
68.115.71.53
24.196.64.53
24.159.193.40

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: localhost:7171

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2009-05-14 18:56:43.
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#2
edge2022

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Go to Start -> Run -> cmd
Then type in these commands, hitting Enter after each
ipconfig /release
ipconfig /renew
ipconfig /flushdns
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#3
jkust15

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Thanks for the advice edge, but iTunes still doesn't work. :/ Should I have restarted my computer afterward?
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#4
edge2022

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Should I have restarted my computer afterward?

Try that.

Was there anything you did before this problem started happening? Try uninstalling and reinstalling ITunes.
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