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Windows running extremely slow


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#1
Menace_19st

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Hi, my windows xp sp3 has been running fine up until the last few days when my roommate has been using it. Now about every three minutes its been running EXTREMELY slow. I cannot watch movies on my laptop due to the fact it seems scratched but yet there is no cd in the drive! Ive ran a scan with malwarebytes and kaspersky but yet they do no detect anything. Anyways, here is my lates HijackThis log:
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#2
edge2022

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Please remove your Hijackthis log, as that is for the Malware Forums only.
Follow this guide: http://www.geekstogo...uide-t2852.html
Then post the required logs in the Malware Forum to allow the techs to look over them and make you clean. Once the malware techs have given you a clean bill of health, then post back here if any further assistance is required.

Let's run some basic maintenance. Download ATF Cleaner: http://www.atribune....c...5&Itemid=25
Follow the instructions on the website to use it.

Then download Auslogics Disk Defrag: http://www.auslogics.com/disk-defrag
Install and run it. Defrag your hard disks.

Give me an Everest Report. Click on "Everest Instructions" in my sig and follow the instructions to post a log.
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#3
Menace_19st

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ok i did as instructed.....cannot give u an everest log...the link in ur sig is not valid it says http 404 not found
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#4
edge2022

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http://sites.google....st-instructions
Direct link.
If I ask you to provide me with system information do the following steps.

1. Download Everest
~ Go to http://majorgeeks.co...wnload4181.html and download Everest Home Edition.
~ Then install it.
2. Create a basic report
~ Open up Everest
~ On the toolbar, click "Report" and then click "Report Wizard"


~Click next on the first screen you see
~Then click on "Custom selection"



~Choose "Summary", and "Sensor" under Computer
Uncheck everything else!!!!!!!!!!!!!!!!!!!!!

~ In the next window choose plain text
~ Everest will generate a report, which it will then display
~ Post everything till you reach "Debug - PCI"



~And you're now done!

Edited by edge2022, 18 May 2009 - 06:52 PM.

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#5
Menace_19st

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--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer LAPTOP
Generator Menace
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-05-18
Time 19:37


--------[ Sensor ]------------------------------------------------------------------------------------------------------

Sensor Properties:
Sensor Type HDD

Temperatures:
CPU 75 C (167 F)
SAMSUNG HM160HC 49 C (120 F)

Edited by Menace_19st, 18 May 2009 - 07:38 PM.

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#6
Menace_19st

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is that correct?
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#7
edge2022

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You posted too much info. Please remove that entire log to clean things up.
Follow my instructions exactly, and the report it will generate won't be long.
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#8
edge2022

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Sorry for not telling you to uncheck everything expect Summary and Sensor.
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#9
edge2022

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You might want to post in the Malware Forum, and go through this tutorial: http://www.geekstogo...uide-t2852.html
This could be malware related, so lets clear that up.
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#10
rshaffer61

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Download, install, and run Whats Running.
Click on Take Snapshot in the left pane.
New pop-up window will open.
Click on Save Snapshot and save the file as Snap (.xml extension will be added automatically) to Desktop location.



Zip the file, and attach it to your next reply.
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#11
Menace_19st

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ok i think i did it right this time.......i edited my last log as instructed please let me know if its correct.....i have a malware forum open as well im just waiting on the reply.......and here its the snapshot you requested......by the way thank you for your assistance :)

Attached Files


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#12
rshaffer61

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ok lets do some basic maintenance. I don't see much in the snapshot that would cause a slowdown. Please follow the next steps in order and report back with the ending result if your system seems to pickup some speed.

Please download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


If this does not work then:

Go to:
Start and then My Computer
Right Click On "C" drive and then click on Properties
Click on Tools tab at the top
In the Error Checking field click Check Now


When that is done

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged



Reboot and let me know how system is running now
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#13
edge2022

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i have a malware forum open as well im just waiting on the reply

Good. You should get a reply soon.

One thing I see that maybe could cause a slowdown is Kaspersky. But if you have been using it for a while without this issue, then it probably isn't your problem.
I don't see any abnormal startups.

EDIT: Explorer seems to be taking up a lot (around 70%) of your CPU. Follow rshaffer's steps.

Edited by edge2022, 18 May 2009 - 08:11 PM.

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#14
Menace_19st

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ok done...... the defrag ran quicker than usual because i defragged it last night......atf cleaner was ran as well......same issue resumes.....i tried running the check thru my c drive and it asked me to restart my comp before it could run so i did, and it kept freezing at 42% so i cancelled it and my computer would no longer start up...i did last known good config and here i am.......i think it is a malware problem....am i correct?
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#15
rshaffer61

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I believe you may be correct. Please link this topic to your Malware topic so they can see what has been done here.
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