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Virus shut me down!

Started by jneel , May 18 2009 08:27 AM

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#1
jneel

Posted 18 May 2009 - 08:27 AM

Member

Member
13 posts

I have an acer Travelmate 2420 and somehow a virus got through my Norton Antivirus (I think it's because it was a 2005 version, although I updated my virus definitions). Soon after that my computer started getting slower and there was a constant message saying I needed spyware blocker 2009. I tried to replace my Norton Antivirus with McAfee so I uninstalled it. Then everything stopped working, I couldn't pull up any windows and it stopped me from downloading McAfee. I tried to go to system restore and my computer went blank and restarted. I tried again and the same thing happened but now I can't even start up my computer. When I turn it on, it keeps saying something interrupted normal start up and then restarts again. Is there any way for me to get any files off the computer before I restore it to factory settings?

#2
Murray S.

Posted 18 May 2009 - 08:41 AM

Trusted Tech

Member
4,513 posts

Howdy:

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Murray