[Lisa-Marie]

Hello

The problem I'm having is that when I start up my laptop, our wireless router resets and the connection will then say 'local only' for about 5-10 minutes until it finally reconnects. This doesn't happen to any of the other computers/laptops in my household.

My router is THOMSON ST585v6sl, we are on AOL wireless broadband and I am using Vista. My Laptop is Acer Aspire 5720.

Thank you very much!

Lisa

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Hey Lisa -- welcome to G2G

Is your laptop the only machine that uses Vista on your network? Please try the following.

Step 1 - Disable IPv6:

• Select Start
• In the Start Search field type ncpa.cpl and press the Enter key on your keyboard.
• In the new window, right-click on your Wireless Network Connection and select Properties.
• In the This connection uses the following items section, remove the tick beside (i.e. disable) Internet Protocol Version 6 (TCP/IPv6) and then press OK.

Step 2 - Ensure Network Discovery is disabled:

• Select Start
• In the Start Search field type network and then select Network and Sharing Center
• In the new window, under the Sharing and Discovery section, ensure that Network Discovery is turned OFF.
• If it is not, press the down arrow and then select Turn off network discovery.

Restart your laptop and see if the issue still occurs; does your router still reset itself?

- Dan

[Dan]

Hey Lisa -- welcome to G2G

Is your laptop the only machine that uses Vista on your network? Please try the following.

Step 1 - Disable IPv6:

• Select Start
• In the Start Search field type ncpa.cpl and press the Enter key on your keyboard.
• In the new window, right-click on your Wireless Network Connection and select Properties.
• In the This connection uses the following items section, remove the tick beside (i.e. disable) Internet Protocol Version 6 (TCP/IPv6) and then press OK.

Step 2 - Ensure Network Discovery is disabled:

• Select Start
• In the Start Search field type network and then select Network and Sharing Center
• In the new window, under the Sharing and Discovery section, ensure that Network Discovery is turned OFF.
• If it is not, press the down arrow and then select Turn off network discovery.

Restart your laptop and see if the issue still occurs; does your router still reset itself?

- Dan

[Lisa-Marie]

Hi Dan,

I did everything you said and now I have no problem with the connection

Thank you very much!

Lisa

[Dan]

That's great to hear I'm glad we were able to help. Thanks for taking the time to post how your issue(s) were resolved; feedback is always appreciated.

- Dan