[edge2022]

Thank you Dan for providing the commands to generate the report, that led us to the cause of the problem.

Great to see that this has been resolved!

As for the browser, IE6 will do. Some people have some problems when upgrading to IE8. I only use IE when it is absolutely necessary (like when MS websites demand use of IE). Other than that Firefox will work good for anything else. Another browser that is gaining popularity is Google Chrome. I really suggest you try it out at: http://www.google.com/chrome

If you have any more questions, please feel free to ask them.

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@ richocki: Thanks for taking the time to let us know how your issue(s) were resolved; feedback is always appreciated.

@ edge2022: Good job

[Dan]

@ richocki: Thanks for taking the time to let us know how your issue(s) were resolved; feedback is always appreciated.

@ edge2022: Good job

[edge2022]

Step 1 - Reset your Winsock and TCP/IP settings:
Click Start, select Run, type cmd and press OK
In the new command prompt window, type netsh int ip reset reset.log
Once the above command completes, type netsh winsock reset catalog
Restart your computer and then see if you can connect to the Internet.
Step 2 - Connectivity test:
Press Start
Select Run
Type cmd and press OK
In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
ipconfig /all > C:\results.txt
route print >> C:\results.txt
ping 127.0.0.1 >> C:\results.txt
ping google.com >> C:\results.txt
ping 209.85.171.100 >> C:\results.txt
Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Step 3 - Attempt to release and renew your IP:
Click Start, select Run, type cmd and press OK
In the new command prompt window, please type the following commands:
ipconfig /release
ipconfig /renew
*Note: If the above commands generate an error, please post the error.
Step 4 - Configure a Static IP:
Click Start, select Run, type ncpa.cpl and press OK
In the new window, right-click on your Wireless Network Connection and select Properties.
Select Internet Protocol Version (TCP/IP) and then press the Properties button.
Select the option Use the following IP Address: and then enter in the following details:
IP Address: 192.168.1.110
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Select Use the following DNS Servers and enter in two DNS Servers.
Preferred DNS Server: 68.94.156.1
Alternate DNS Server: 68.94.157.1
Press OK.
Now, attempt to connect to the Internet; can you? If not, return the settings to their respective Automatic settings.

Step 5 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

Going to take that down. It is proving to be a very useful diagnostic report. Thank you very much Dan.