Windows XP Professional
Service Pack 2
HP Compaq dc5700 Microtower
Pentium D CPU 3.40GHz
I just completed a three-day journey to get some nasty virus off of my system. Prior to finding GeeksToGo I attempted to fix the issue myself with one of my actions being a re-install of my Windows XP SP2. Since then I have been unable to access any Windows Office files.
I get a pop-up (when trying to launch Word, for example) which says "Preparing to Install" followed immediately by an error box entitled "Problem with Shortcut" and says "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correct installed. Contact your support personnel for assistance."
I just downloaded and installed the latest version of Windows Installer for my machine (WindowsXP-KB942288-V3-86.exe) which I got directly from Microsoft's site and rebooted my system. The same error persists when trying to launch Word. When I try to re-install Office I get a vague error "Microsoft Office Hime and Student 2007 encountered an error during setup."
Any thoughts on what I should try now?
Edited by Selena Nichols, 23 May 2009 - 08:31 PM.