Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Problem encountered after running virus scan


  • Please log in to reply

#1
emji

emji

    New Member

  • Member
  • Pip
  • 4 posts
Hi guys,

i would like to ask your help re the problem that im encountering now.
i used to run anvirus scanner to check my pc for some viruses. i ran nod32 at first, then i also ran advance register optimized, then lastly i ran avg antivirus.

after i run nod32 and ARO, i happen to turn off my pc. when i turned it on, i still can view my desktop icons, taskbar, and start menu. Then i run avg antivirus, complete scan. after 2 hours of scanning, i turned off my laptop. when i turned it on, i can no longer view my desktop icons, taskbar and start menu. i can't even access the windows button to view the start menu. the only way i can access my applications is thru task manager.

please tell me on how ill be able to get thru with this problem... this is indeed driving me crazy..

thanks a lot in advance!
  • 0

Advertisements


#2
edge2022

edge2022

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,117 posts
Try running the process explorer.exe from task manager. Then go into AVG, and restore anything that was deleted or quarantined when you ran the scan.
  • 0

#3
emji

emji

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Hi!
thanks for that piece of advice. i tried it but i can't open the file explorer.exe. the error message says, windows cannot find the file....

by the way, i did try system restore a while ago. but still i couldn't view my desktop icons, taskbar, and start menu.

any other workarounds, please?

thanks a lot!
  • 0

#4
Rorschach112

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt log in THAT forum.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP