[neighnae]

Now I get the "We apologize for the inconvenience, but Windows did not start Successfully. A recent hardware or software change might have caused this."

The computer is resetting and I can not move the arrow to the last know good configuration. Please help!!!

Windows XP Home Edition
Service pack 3

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The description of your problem is totally unclear.
We need more info, because we're not there.

[Broni]

The description of your problem is totally unclear.
We need more info, because we're not there.

[neighnae]

Broni,

1. The security center on my computer could not turn on firewall so I went to the control panel/windows firewall to try and turn the firewall on myself and I got this message,"Could not start the Windows Firewall / Internet Connection Sharing (ICS) service on Local Computer. Error 10047: An address incompatible with the requested protocol was used?

2. So then I went to the command prompt and typed: netsh winsock rest and pressed the enter key. It told me to reboot. So now, the computer want boot to windows. I get this message: "We apologize for the inconvenience, but Windows did not start Successfully. A recent hardware or software change might have caused this."

I tried to go to the last know good configuration but I can't move up and down.

[Broni]

I can't move up and down

Using keyboard? USB keyboard?

[neighnae]

I can't move up and down

Using keyboard? USB keyboard?

Using my keyboard I can't use the up and down arrow keys to move to select an option to change to the last configuration or safe mode.(Nothing is wrong with the keyboard). After 30 seconds the computer reboots.

[Broni]

USB keyboard?

[neighnae]

USB keyboard?

Yes

[Broni]

Try PS/2 keyboard.

[neighnae]

I still can't choose an option with the PS/2 keyboard. Pressing enter doesn't work either. "Start Windows Normally" is highlighted and by pressing enter it does nothing.

[Broni]

Some mess here, then....

1. If you have Windows CD, follow the steps from here: http://icrontic.com/...pair_windows_xp

2. If you don't have Windows CD...
Download Windows Recovery Console: http://www.thecomput...om/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.c...hp?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Then, follow the steps from here: http://icrontic.com/...pair_windows_xp, starting below this picture on page 1:

[neighnae]

I'll give you an update by tomorrow morning. Thank you.

[Broni]

Not a problem

[edge2022]

If this happened after resetting Winsock, the suspected problem would be with the registry. The Broni's steps above, and hope everything works out.

[neighnae]

Broni,

I just started trying to fix the computer as you instructed above. I ran into a problem after entering the Windows setup. When I pressed 1, it asked for an administrative password and I can't remember the password. Is there a way around this step?

[Broni]

I'm afraid, it's not.
Do you have Windows CD?