[Griggs]

I keep getting this error message when I try to run a certain feature using avenquest. This error message will also pop up a few other times when I'm not using it as well. I was wondering if a simple, reverting back to an earlier date would solve the problem?


Error message is " C:\PROGRA~1\Symantec\S32EVNT1.DLL. An installable Virtual Device Driver failed Dll intialization. Choose Close to terminate the application."

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I'm believing you have Nortons AV installed?
If so uninstall it and see if the message continues to pop up

[rshaffer61]

I'm believing you have Nortons AV installed?
If so uninstall it and see if the message continues to pop up

[sarahw]

Hi Griggs,
Welcome to GeeksToGo.
Reverting your system to an earlier date seems overkill. There is a fix for this issue, first we need to backup the registry:
We need to backup the registry before we continue.
Registry edits can be potentially dangerous; we can revert to the backup if needed.
Go to Start » Run » type: regedit » OK.

• On the leftside, click to highlight My Computer at the top.
• Go up to File » Export
  • Make sure in that window there is a tick next to "All" under Export Branch.
    Leave the "Save As Type" as "Registration Files".
    Under "Filename" put RegBackup.
• Choose to save it to C:\
• Click save and then go to File » Exit.

Next download these two registry files:
http://www.pc-offens...32EVNT1fix1.reg
http://www.pc-offens...32EVNT1fix2.reg
Save them to your desktop so you can easily find them.
Double click S32EVNT1fix1.reg, you will be asked if you want to merge it with the registry, click yes.
Next, Double click S32EVNT1fix2.reg, you will be asked if you want to merge it with the registry, click yes again.

That fixes the registry problem, now we need to fix the file.
Download this file and save it to the location c:
S32EVNT1.DLL
(Make sure you save it at C:, or move it there before the next part.)
Click Start, then Run.
Type: CMD and press enter.
When the black box appears type the following:
cd \
and press Enter.
Next, type:
sevinst.exe SAVCE and press enter.
Reboot the computer and tell us if it worked.

[Griggs]

Thank you both for getting back to me. I did have Norton installed but I uninstalled it with CCleaner.

Then I installed Avenquest which I like a lot. All of the programs work except the disk check. That's when I get that error message.

What do you both think I should do first. Do I uninstall Avenquest and then go from there a find what is left of Norton. I also don't know where to look for norton now that ki have uninstalled it.

I'm sorry I wasn't more detailed in my original post. Also I should note. I don't want norton on my computer anymore.

Edited by Griggs, 01 June 2009 - 01:12 PM.

[sarahw]

If you are no longer using norton try using the Norton Removal tool to remove whatever is left over on your computer:
http://service1.syma...005033108162039

[Griggs]

Thank you that sounds like what I need to do but the copy I have is a corporate version and after just putting the cd back in and look at it. It looks like a 2003 version. That's the copyright on it.

[rshaffer61]

Norton is a resource hog. There are plenty of FREE virus programs like Avast
Why pay for something when the free ones work just as good and don't slow your system down.

[Griggs]

I agree. I have the one program that I want to use now. So sarah when I go to the link you gave me do you think I should use the 2003 version. This is a corporate version with a 2003 copyright.

[sarahw]

Yes, thats the one. As long as you have the cd still, following the steps provided should remove it.

[Griggs]

ok I did removed it using the tool but it is asking me to reinstall it now. I don't want Norton on my computer so I'm good to close the window now??? Then do I need to do anything further?

[sarahw]

yes, that should be it. Just install your new AV if you haven't already done so, then update the definitions and run a scan.

[Griggs]

I still get the same error message when I try to use the certain feature on Avenquest

[Griggs]

Hi Griggs,
Welcome to GeeksToGo.
Reverting your system to an earlier date seems overkill. There is a fix for this issue, first we need to backup the registry:
We need to backup the registry before we continue.
Registry edits can be potentially dangerous; we can revert to the backup if needed.
Go to Start » Run » type: regedit » OK.

• On the leftside, click to highlight My Computer at the top.
• Go up to File » Export
  • Make sure in that window there is a tick next to "All" under Export Branch.
    Leave the "Save As Type" as "Registration Files".
    Under "Filename" put RegBackup.
• Choose to save it to C:\
• Click save and then go to File » Exit.

Next download these two registry files:
http://www.pc-offens...32EVNT1fix1.reg
http://www.pc-offens...32EVNT1fix2.reg
Save them to your desktop so you can easily find them.
Double click S32EVNT1fix1.reg, you will be asked if you want to merge it with the registry, click yes.
Next, Double click S32EVNT1fix2.reg, you will be asked if you want to merge it with the registry, click yes again.

That fixes the registry problem, now we need to fix the file.
Download this file and save it to the location c:
S32EVNT1.DLL
(Make sure you save it at C:, or move it there before the next part.)
Click Start, then Run.
Type: CMD and press enter.
When the black box appears type the following:
cd \
and press Enter.
Next, type:
sevinst.exe SAVCE and press enter.
Reboot the computer and tell us if it worked.

Do I still need to do this?? Even after running the Norton Removal Tool and the error message still comes up.