[JLyon]

HELP! I don't know if I got a virus or did something else to my computer. My desktop will not work at all & I'm writing this on my laptop.
Tried to load a newly bought game on computer & it wouldn't load. Loaded on laptop, so thought maybe I needed updates on desktop-kids use it & hasn't updated in awhile. Tried to do the auto updates & halfway through installying, it would freeze up. I would quit & try again -over & over,same thing. BTW it was freezing during 'service pack 3' installation, I have service pack 2.
Then I made the dumb mistake of thinking I needed to turn off firewall in case it was stopping updates (we have dsl).Turned firewall off for apx 5min before deciding it was a bad idea & turning back on. Tried to do the updates again with same problem.
At some point after this I did get one of those screens to "send error report" & I clicked on it!! Computer froze up & I had to turn it off then back on. I then received this error message -

DLL C:\WINDOWS\system 32\SASRV.dll is not a valid windows image. Please check this aginst your installation diskette

When I clicked on the x to close, the screen goes black. I've tried turning off & on but it does the same. I tried the F8 togo back, but it still does the same thing. Don't know anything about starting in safe mode.

Do I have that sasser virus or is there something else wrong? I cant even get the computer running to do any scans or anything else - HELP!!??
Thanks!
Judy

Edited by JLyon, 03 June 2009 - 06:06 PM.

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If you are requesting malware removal help please read this then start a new topic here.

Edited by tyler kick you fase, 03 June 2009 - 06:14 PM.

[tyler kick you fase]

If you are requesting malware removal help please read this then start a new topic here.

Edited by tyler kick you fase, 03 June 2009 - 06:14 PM.

[JLyon]

I guess I'm not understanding what you are saying & don't understand what I need to do with the info you referred me to, & I feel really stupid right now because I don't know what to do or where to start.
I don't know if I have 'malware' or if I have something else wrong with my computer. After this happened, I did some internet research from my laptop & my problem sounded like what they described for the sasser virus, but I also found info that said trying to install 'service pack 3" on a computer with 'service pack 2' can also cause a lot of problems. So I don't know what is wrong or where to even start, I've NEVER had a problem like this on my computers!
Also, I can't do ANYTHING on this computer! When I turn it on, it brings up this error message & when I close it the screen is totally blank. I can't access the computer to do anything to fix it or test it.

[rshaffer61]

If you don't mind Tyler maybe I can help out somewhat.
Maybe this will be a little clearer for you JLyon.

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here