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laptop screen problem


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#1
sublimer1990

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I have an HP dv9110us that is about a year old, and whenever I start the computer the screen doesn't turn on. If I close the lid while its starting up and wait for it to get to the log in screen it will usually show up. But after putting in my password the screen will either go white or black. Sometimes closing the lid and letting it go into sleep mode will make everything show up again, but usually it just stays white. After this problem showed up I reformatted the hard drive to see if it was any kind of software problem, didn't help at all.
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#2
edge2022

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This problem would have to do with the graphics chip or the monitor. Try hooking up the laptop to another monitor or projector.
Otherwise, if the problem is with the graphics chip, you will have to replace the computer's motherboard, or buy a new computer. Are you still covered under warranty?
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#3
sublimer1990

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Ok I haven't gotten a chance to try another monitor yet, but I should still be under a limited warranty until July. Another thing I've noticed is that it always works in safe mode no matter what I do. The problem is getting to safe mode.
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#4
edge2022

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Try another monitor, but it seems like something else is the issue here (not graphics chip or monitor), b/c everything works in safe mode.

Can give me an Everest Report. Click on Everest Instructions in my sig, and follow the directions.
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#5
sublimer1990

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Ok, when connected to an external display it seems to have the same problem, except it shows everything up until I sign in.

Everest report:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer SIME-PC
Generator Sime
Operating System Microsoft Windows Vista Home Edition 6.0.6001 (WinVista Beta)
Date 2009-06-09
Time 19:25


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows Vista Home Edition
OS Service Pack Service Pack 1
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name SIME-PC
User Name Sime

Motherboard:
CPU Type Mobile , 2000 MHz
Motherboard Name Hewlett-Packard HP Pavilion dv9700 Notebook PC
Motherboard Chipset Unknown
System Memory 2944 MB
BIOS Type Phoenix (03/03/09)

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]

Storage:
IDE Controller Ricoh Memory Stick Controller
IDE Controller Ricoh SD/MMC Host Controller
IDE Controller Ricoh xD-Picture Card Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller Microsoft iSCSI Initiator
Disk Drive WDC WD2500BEVS-60UST0 ATA Device (232 GB, IDE)
Optical Drive PIONEER DVDRW DR-KD08HB ATA Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 226384 MB (194912 MB free)
D: (NTFS) 12087 MB (2026 MB free)
Total Size 232.9 GB (192.3 GB free)

Input:
Keyboard HID Keyboard Device
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
Mouse Synaptics PS/2 Port TouchPad

Network:
Network Adapter Atheros AR5007 802.11b/g WiFi Adapter (192.168.1.102)
Network Adapter NVIDIA nForce Networking Controller
Modem HDAUDIO Soft Data Fax Modem with SmartCP

Peripherals:
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB Device HP Integrated Module with Bluetooth 2.0 Wireless Technology
USB Device HP Webcam
USB Device USB Composite Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery


--------[ Sensor ]------------------------------------------------------------------------------------------------------

Sensor Properties:
Sensor Type HDD

Temperatures:
CPU 31 C (88 F)
WDC WD2500BEVS-60UST0 25 C (77 F)
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#6
edge2022

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http://h10025.www1.h...st_page=product
Look at that and give me #1 identifier.

You might just want to take advantage of your warranty, b/c this problem might be hard to troubleshoot.
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#7
sublimer1990

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The number one is, dv9910us. Also, when connected to the external display, a tv, as soon as it hit the log in screen it showed a message reading, unuseable signal.

Edited by sublimer1990, 09 June 2009 - 07:37 PM.

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#8
edge2022

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Try going here: http://h10025.www1.h...product=3740565
Download the chipset and graphics drivers. Then install them and reboot.
Report the results; I think you might be better off using the warranty b/c this looks like a hardware problem.
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