[angela77]

Hello, my name is Angela.
I have a Dell Inspririon, only 1 year old (laptop)
I turned it on this morning, only to get a blue screen with the error that kernel32.dll is missing, and windows cannot start.
I triedto reboot, and chose to look for solution when a black screen showed. I then got the wrror "procedure entry point interspect could not be located in dynamic link library user 32
I then tried to reboot in safe mode, got the same error
Tried to insert driver disk to reinstall kernel32.dll - cannot get laptop to recognize disk.

This is where I'm at. Any help will be appreciated.

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Download kernel32.dll from this site, and place it in the map with .dll files.

EDIT: I didn't read that you cannot get in Windows.

[anon5]

Download kernel32.dll from this site, and place it in the map with .dll files.

EDIT: I didn't read that you cannot get in Windows.

[angela77]

I was finally able to get the laptop to run the disk. I have it checking for errors, says the test will take about 77 minutes. Hopefully I'm on the right track. I'm still open to suggestions, as I don't know what will happen next.

As far as how kernel32.dll is missing, I do not know. I work from home on my laptop. Shut down on Friday like always, turned it on this morning like always, and had this issue. Lukcily we have a home computer as well!

[spacegirl54]

I'm having this problem as well.
I feel like I've tried everything.
My laptop boots to a black screen, I can choose to run repair or start windowns normally. Tried both options and each time I get a blue screen that says "stop" and an error message about kernel21.dll missing
Then I tried to get into windows via safe mode, and safe mode with command - seems like it was working, but then got the blue screen again with the same error
Last, tried to just wipe out and re-install windows. It got about 3/4 of the way through and just stopped

Can anyone help?

[diabillic]

Can you boot into Safe Mode?

[usasma]

What does the blue screen say after the "STOP"? The characters after it (1 set, then 4 sets in ()'s) will give us some info about the error.

[spacegirl54]

After "stop" it says: "procedure entry point intersect could not be located indynamic link library user32.dll"

What does the blue screen say after the "STOP"? The characters after it (1 set, then 4 sets in ()'s) will give us some info about the error.

[spacegirl54]

No, cannot boot in safe mode. It will start to boot up, then screen goes black, stops, then turns blue with the error just above this reply.

Can you boot into Safe Mode?

[usasma]

I'd wonder if this is a hardware error. Can you run the inbuilt Dell diagnostics?
In particular run a hard drive diagnostic and a memory diagnostic.

Edited by usasma, 09 June 2009 - 10:57 AM.

[spacegirl54]

I can certainly give it a shot. I'll be sure to post my results.

I'd wonder if this is a hardware error. Can you run the inbuilt Dell diagnostics?
In particular run a hard drive diaqnostic and a memory diagnostic.

[usasma]

If the inbuilt diagnostics don't work, then I'd suggest running the tests separately.
Here's links to how to do the tests:
bootable-hard-drive-diagnostics
bootable-memory-test-diagnostics

Edited by usasma, 09 June 2009 - 11:00 AM.

[spacegirl54]

Ok - sounds like a plan. Thank you so much for your guidance and for the links.

If the inbuilt diagnostics don't work, then I'd suggest running the tests separately.
Here's links to how to do the tests:
bootable-hard-drive-diagnostics
bootable-memory-test-diagnostics

[spacegirl54]

Hey there - I just wanted to let you know that my issue turned out to be my hard drive. After running diagnostics I got windows vista to finally run but being able to use it is sporatic. I can do simple things such as net surfing, but anything that requires it to "think" a lot causes freezing and error messages - which should not be happening, as I have a lot of memory, no unnecessary programs, etc.

Thanks so much for the assistance. Tips from you and from this site saved me hundreds of dollars.

[usasma]

Thanks for letting us know!