[rudbeckia]

Windows XP Software File(s) are Corrupted following Power Outage

Computer was running when power outage struck. Computer was shut down and when I started up my computer, a window appeared and said something about my Start-Up Configuration being in Safe Mode. Bottom toolbar is gray (it’s usually blue) and many toolbar icons are missing. Font is different as well.

Not only am I now not able to connect to the Internet (Activity light not on), but my Help and Support will not function (computer beeps) and “Help and Support” Window Reads “Windows cannot open help and support because a system service is not running. To fix this problem, start service named ‘help and support.’”

On top of this, my System Restore had been switched to “off.” I switched it to "off" last month when installing a new printer/scanner but I remember switching it back on. So, I don't know how system restore got switched to "off."

So, Windows software is corrupted. Total Area Connection Icon not Visible. Device Manager shows nothing. Network Connection not working and IP addresses are at 0 when I ran Startup –Run---services.msc.

Any help would be greatly appreciated.

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WEll have you tried restarting a few times? does it always go into safe mode? you may have damaged hardware and you may only have software corruption. You could try telling windows to scan the hard drive next time it starts.... or you could try putting in the windows xp cd and skip the first "R" choice you are given and choose "R" option the second time you are given the option.... Hopefully it will allow a repair install... WARNING you shouldn't loose any information but it's possible you will.... if you are worried about this and don't know how to back up your data you may want to take this in somewhere....

[shard92]

WEll have you tried restarting a few times? does it always go into safe mode? you may have damaged hardware and you may only have software corruption. You could try telling windows to scan the hard drive next time it starts.... or you could try putting in the windows xp cd and skip the first "R" choice you are given and choose "R" option the second time you are given the option.... Hopefully it will allow a repair install... WARNING you shouldn't loose any information but it's possible you will.... if you are worried about this and don't know how to back up your data you may want to take this in somewhere....

[edge2022]

Repairing Windows XP is a good idea here.
Follow this tutorial if you have your CD: http://www.geekstogo...ws-XP-t138.html

If you don't have your CD, let us know.

BTW...
Before you do a repair, try booting into Windows normal mode.
http://www.computerh...sues/chsafe.htm Follow the instructions there to get to the Windows Advanced Boot Menu, then select Start Windows Normally. If a BSOD pops up, tell me the error code; also look for a flash of a blue screen.
Also try Last Known Good Configuration.

Edited by edge2022, 10 June 2009 - 07:16 PM.

[rudbeckia]

Issue Resolved! Thank You Geekstogo! I'm making a contribution to your wonderful, invaluable service. Thanks again.

[edge2022]

I am very glad to hear that this issue has been resolved.
Thank you for coming to Geeks To Go, and hope to see you around sometime soon!
Also, thank you for donating.