However one of the effects remains as Windows automatic update will not function. In addition I couldn't get anything to download from the microsoft site.
Any help at all would be gratefully received.
Here's what has happened so far, following instructions from malwareremoval.com:
Using services.msc to look at the two processes gave these results:
Automatic Updates: Program name - wuauserv
Set to automatic but is not currently running.
Path to executable - %fystemroot%\system32\svchost.exe -k netsvcs
The automatic updates could not be started, giving this error message:
'Could not start the Automatic Updates service on local computer.
Error 2: The system cannot find the file specified.'
Background Intelligent Transfer Service Program name - BITS
This is set to manual and is currently stopped.
Path to executable - %fystemroot%\system32\svchost.exe -k netsvcs
Again, it could not be started, giving the same error message:
'Could not start the Background Intelligent Transfer service on local computer.
Error 2: The system cannot find the file specified.'
The idea was to try to get BITS working first and I was asked to run the following command:
cmd /c dir C:\*.* /L /A /B /S|Find "qmgr" >> "%userprofile%\desktop\BITSlook.txt"
The resulting file looked like this:
BITSlook.txt file:
c:\documents and settings\all users\application data\microsoft\network\downloader\qmgr0.dat
c:\documents and settings\all users\application data\microsoft\network\downloader\qmgr1.dat
c:\windows\$ntservicepackuninstall$\qmgr.dll
c:\windows\$ntservicepackuninstall$\qmgr.inf
c:\windows\$ntservicepackuninstall$\qmgrprxy.dll
c:\windows\i386\qmgr.dl_
c:\windows\i386\qmgr.in_
c:\windows\i386\qmgrprxy.dl_
c:\windows\inf\qmgr.inf
c:\windows\inf\qmgr.pnf
c:\windows\servicepackfiles\i386\qmgr.dll
c:\windows\servicepackfiles\i386\qmgr.inf
c:\windows\servicepackfiles\i386\qmgrprxy.dll
c:\windows\system32\qmgr.dll
c:\windows\system32\qmgrprxy.dll
c:\windows\system32\bits\qmgr.dll
I was then asked to try to reinstall BITS from the Microsoft site at
http://www.microsoft...;displaylang=en
Unfortunately this didn't work. When trying to download BITS I get this message:
'Setup has detected that the Service Pack version of this system is newer than the update you are applying. There is no need to install this update.'
I've also tried to download updates manually from microsoft (using Internet Explorer) but got this message:
'The website has encountered a problem and cannot display the page you are trying to view.'
It gives an error number 0x80070002
The Microsoft site gives a couple of solutions for the latter problem but neither of them work.
The wonderful person at malwareremoval.com says it looks like the right files are there for BITS to work but probably registry issues are stopping it from working. He she has referred me here.
Help! Thank you.