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Dell Inspiron 6000 - No Internet Connectivity


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#1
brettesman

brettesman

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I have a friend's Dell Inspiron 6000 laptop. He was having issues connecting to the internet via ethernet cable and wireless. I currently have it connected via ethernet cable using Safe Mode with Networking. That is the only way I've been able to connect to the internet. I removed Norton Antivirus already and am still unable to connect. I have ran HiJackThis and here are the startup and uninstall list. Please Help.


StartupList report, 7/6/2009, 7:46:24 PM
StartupList version: 1.52.2
Started from : C:\Program Files\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP3 (6.00.2900.5512)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\WINDOWS\system32\dlbxcoms.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HijackThis\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Digital Line Detect.lnk = ?
HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Apoint = C:\Program Files\Apoint\Apoint.exe
IgfxTray = C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds = C:\WINDOWS\system32\hkcmd.exe
SunJavaUpdateSched = C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
(Default) =
IntelWireless = C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
PCMService = "C:\Program Files\Dell\Media Experience\PCMService.exe"
Dell QuickSet = C:\Program Files\Dell\QuickSet\quickset.exe
DVDLauncher = "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
UpdateManager = "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
dla = C:\WINDOWS\system32\dla\tfswctrl.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

DellSupport = "C:\Program Files\DellSupport\DSAgnt.exe" /startup
ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
MyWebSearch Email Plugin = C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\scrnsave.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

MyWebSearch Search Assistant BHO - C:\Program Files\MyWebSearch\bar\1.bin\MWSSRCAS.DLL - {00A6FAF1-072E-44cf-8957-5838F569A31D}
(no name) - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
mwsBar BHO - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL - {07B18EA1-A523-4961-B6BB-170DE4475CCA}
121973 helper - (no file) - {31C2A4CC-289D-442A-950C-B33B1B06522B}
(no name) - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll - {4D25F921-B9FE-4682-BF72-8AB8210D6D75}
(no name) - C:\WINDOWS\system32\dla\tfswshx.dll - {5CA3D70E-1895-11CF-8E15-001234567890}
(no name) - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.9.0\ViewBarBHO.dll - {A7327C09-B521-4EDB-8509-7D2660C9EC98}
HP Smart Web Printing 1.0 - C:\Program Files\HP\Smart Web Printing\SmartWebPrinting.dll - {AE84A6AA-A333-4B92-B276-C11E2212E4FE}

--------------------------------------------------

Enumerating Task Scheduler jobs:

AppleSoftwareUpdate.job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://fpdownload.ma...director/sw.cab

[{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB}]
CODEBASE = http://ak.exe.imgfar...etup1.0.1.1.cab

[CInstall Class]
InProcServer32 = C:\WINDOWS\DOWNLO~1\Install.dll
CODEBASE = http://www.errorguar...ion/Install.cab

[{31435657-9980-0010-8000-00AA00389B71}]
CODEBASE = http://download.micr...78f/wvc1dmo.cab

[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.micros...ntent/opuc2.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll

--------------------------------------------------
End of report, 7,632 bytes
Report generated in 0.125 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only



UNINSTALL LIST BELOW

32 Bit HP CIO Components Installer
ABBYY FineReader 6.0 Sprint Plus
Adobe Acrobat - Reader 6.0.2 Update
Adobe Flash Player 10 ActiveX
Adobe Reader 6.0.1
ALPS Touch Pad Driver
AOLIcon
Apple Software Update
Audi Interactive Screensaver
AVG Free 8.5
Broadcom Management Programs 2
Compatibility Pack for the 2007 Office system
Conexant D110 MDC V.9x Modem
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell Photo AIO Printer 962
Dell Support Center
DellSupport
Digital Line Detect
HijackThis 1.99.1
Hotfix for Windows XP (KB952287)
HP Customer Participation Program 8.0
HP Deskjet All-In-One Software 8.0
HP Imaging Device Functions 8.0
HP Photosmart Essential
HP Smart Web Printing 1.0
HP Solution Center 8.0
HP Update
HPSSupply
Intel® Graphics Media Accelerator Driver for Mobile
Intel® PROSet/Wireless Software
Internal Network Card Power Management
Internet Explorer Default Page
Java 2 Runtime Environment, SE v1.4.2_03
Learn2 Player (Uninstall Only)
Macromedia Flash Player
Macromedia Shockwave Player
mCore
mDrWiFi
mHlpDell
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic Edition 2003
Microsoft Office Standard Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
mIWA
mIWCA
mLogView
mMHouse
Modem Helper
mPfMgr
mPfWiz
mProSafe
mSSO
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
mToolkit
Musicmatch® Jukebox
mWlsSafe
mXML
My Way Search Assistant
My Web Search (Zwinky)
mZConfig
OpenMG Limited Patch 4.1-05-14-24-01
OpenMG Secure Module 4.1.00
PowerDVD 5.5
Print to Fax
QuickBooks Simple Start Special Edition
QuickSet
QuickTime
RealPlayer Basic
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Sonic DLA
Sonic MyDVD
Sonic RecordNow!
Sonic Update Manager
SonicStage 3.1
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Viewpoint Toolbar
Weather Services
WildTangent Web Driver
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10
Windows XP Service Pack 3
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#2
Untalented

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Hello brettesman, and Welcome to Geeks To Go!

Since you seem to feel this may be attributed to Malware I suggest you go to the Malware Removal and Spyware Removal forum and run all the steps located in the START HERE thread. These self-help tools will allow you to clean up to 70% of problems on your own. If you are still having problems after performing these steps, then please follow Step Five: Rootkit Detection and Step Six: Post an OTListIt2 Log; ensure you post your logs in the Malware Removal and Spyware Removal forum. If you are unable to run and/or post any of these logs, then mention that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#3
Untalented

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Prior to posting in the Malware forums you could also try the following:
  • Boot into Safemode
  • Click Start
  • Click Run
  • Type msconfig and click OK
  • Click the Services tab
  • Check the box that says Hide All Microsoft Services
  • Click Disable All
  • Click the Startup tab
  • Click Disable All
  • Reboot Normally

If this fixes the problem you'll see to start one service at a time in msconfig by going back into it hiding the microsoft services and checking one service then restarting to test again. If all of the non-microsoft services are turned back on and everything is working then do the same for startup items.

If it does not work after disabling everything then you definitely need to head to the malware forums as I stated in my first reply.

Unt
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