Dell Inspiron 6000 Black Screen
Posted 07 July 2009 - 02:46 PM
Posted 07 July 2009 - 02:57 PM
We will need some more information
Age of the computer
Hard Drive Size, How much free space
In Addition please supply:
Any software installed\updated and driver updates done just before problem started.
Any hardware installed\updated prior to problem starting.
All this will help in determining a course of action to best correct the problem you are experiencing.
Have you checked for blocked vents to make sure air flow is good?
Can you tell if the fan is turning inside the laptop?
Posted 07 July 2009 - 03:16 PM
I can't answer most of your questions because when I reboot it starts the process, shows the normal start up screen and then goes black. So I can't do anything with it. It sounds like it is still running. I can hear the fan and the power light stays on. The icon next to the power light sometimes stays steady and sometimes blinks. There is an icon that looks like a lock or a box with a handle with the a "9" on it. It comes on at first and then goes out and the wi/fi light comes on and stays on. As you can tell I'm not very computer technology literate!
Posted 07 July 2009 - 03:36 PM
Does this look like your laptop?
The specs show only 512 megs of memory.
FYI that is bare minimum for XP to function. The sweet spot is normally 1 gig. Something to think about in the near future.
Sounds like Explorer 8 may have done something. To make sure lets run some tests
Starting with the HD.
Click HD diagnostic in my signature below. Choose the manufacturer of your hd.(Fujitsu in your case)If no Fujitsu the try Sea Toolsand download the tool. Running this will tell us if there is a problem with HD itself. If not then we will pursue other hardware or software possibilities
Posted 07 July 2009 - 03:50 PM
Posted 07 July 2009 - 03:56 PM
If nothing has been changed then the memory amount I mentioned in my last post would be what is installed.
The HD should be correct from what you stated.
Posted 07 July 2009 - 04:17 PM
Posted 07 July 2009 - 04:22 PM
If not then yes please run HD diagnostics.
If you are then we can continue on.
If you can get into windows then to find the memory do the following
Push and hold the Windows key on keyboard. This is the one with the Microsft windows logo on it.
While holding Win key down click on the Pause\Break key
This should open the System properties window
On this window it will show
Microsoft Windows: type and version
Service Pack number
I need all the above info in your next reply Except for Register name and number.
This is private and we don't need to know this information
Edited by rshaffer61, 07 July 2009 - 04:24 PM.
Posted 07 July 2009 - 04:59 PM
System - Microsoft Windows XP, Media Center Edidtion, Vresion 2002, Service Pack 3
Dell Inspriron (6000) Intel® Pentium®M processor 1.73 GHz, 795 MHz, 504 MB RAM Physcial Address Extension
Posted 07 July 2009 - 05:47 PM
Are you using an external monitor and the video is not going out?
Go HERE and run the Crucial online scanner.
This will give you the exact memory configuration for your system. You do not have to buy the memory from there, but write down the information and if you need assistance in purchasing the upgrade memory GTG can assist with suggestions also.
Posted 07 July 2009 - 06:20 PM
How do I run the online scanner for my laptop without being able to access the internet?
Posted 07 July 2009 - 06:25 PM
Try this one here on Newegg. Left side of the website where it says Memory Configurator.
You would need to chose the system platform and in your case it would be [b]Notebook
Then follow the menus from there.
It should be able to tell you what memory goes in your laptop and give you some recommendations.
Let me know if this helps.
Edited by rshaffer61, 07 July 2009 - 06:26 PM.
Posted 07 July 2009 - 06:31 PM
If the memory capacity is a problem, would it help to try and clean some things off of it until I can add memory?
Posted 07 July 2009 - 07:51 PM
Please let me know how everything goes with the monitor issue and if there are any other questions I can answer for you.
What I would suggest is Uninstalling All Programs you don't need or don't want anymore through Add/Remove Programs
Do this by going to
Start and then to Control Panel
Click Add/Remove Programs
Carefully choose the program(s) you don't need
Click on each Program then click Change/Remove and Follow the Uninstall Instructions
You may be prompted to Restart your computer.
Restart once you have all the programs you don't need uninstalled.
Be careful not to remove anything needed by your computer, some of which you may be unfamiliar with the name,
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