[sportsautographs1]

When I turn on my computer I receive the following message in a blue box with white lettering:

"ENTER CURRENT PASSWORD"

I called Toshiba who told me to take the computer into a local rep facility. I called the place and they said it was a very easy fix to reset the BIOS password. They told me to take out the laptop battery and then remove the BIOS CMOS battery from the machine. Then to wait 30 seconds and put the BIOS CMOS battery back in the machine and then the laptop battery.

This sounded easier than it is. How do I open up the back of the computer to get to the BIOS CMOS battery? There are only two compartments which open on the computer, one for the hard drive and one for the memory. Does anyone have any diagrams that would help me?

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How has this computer come to have a password? Have you put one on?

[Neil Jones]

How has this computer come to have a password? Have you put one on?

[sportsautographs1]

I bought the computer as part of a liquidation lot. I can email you the link. The item was a returned item. I'm guessing someone installed a BIOS password and then brought it back to the store as a return.

[sportsautographs1]

The toshiba tech support said that some of the laptops automatically setup bios passwords. I've never heard of a computer being set up this way but either way I can't get up and working.

[Broni]

If this is BIOS password, the only way to deal with it is to contact Toshiba with the proof of the ownership.
Be prepared to cough up some money, though.

[sportsautographs1]

I took the computer to a "authorized" dealer. For a charge, they were able to remove the BIOS password. Unfortunately, the computer now is asking for a HDD password. Before I throw any more money into this machine is there a way to remove this password? If I buy a new hard drive will I still have an issue?

[Neil Jones]

New hard drives have no passwords. So it'll be simpler to buy a new drive.