[Michelle]

Actually it looks much better, the part we were working on is finally gone. The other infection takes several tools to get rid of it. I'll be back as soon as possible!

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Please download the programs listed below, but do not run them yet:

1) About:Buster:
*Download it and extract it to C:/aboutbuster.
*Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
*Click "OK" at the prompt with instructions.
*Click "Update" and then "Check For Update" to begin the update process.
*If any updates exist please download them by clicking "Download Update".
*You should not run the program yet so click "Exit".
2) CleanUp! - Download it and install it.
3) CWShredder - Download it and save it to your desktop.
4) Ad-Aware - Download, install, and update After installing Ad-aware, you will be prompted to update the program and run a full scan. De-select all boxes so that it does not run a scan. Manually run "Ad-Aware SE Personal" and from the main screen Click on "Check for Updates Now".

Set your system to SHOW HIDDEN FILES

Reboot your computer into Safe Mode. You can do this by restarting your computer and continuously tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.

Run CWShredder
-Next, click on the: ‘Fix’ button
-Follow the prompts, and press OK

Run AboutBuster and save the logs
*Browse to where you saved AboutBuster and run AboutBuster.exe.
*Click "OK" at the directions Read: Important! prompt.
*Click "Start" and then "OK" to allow AboutBuster to scan for Alternate Data Streams.
*Click "Yes" at the About:Buster prompt to allow it to shutdown explorer.exe.
*Please wait while AboutBuster scans your computer for malicious files. If it asks if you would like to do a second pass, allow it to do so.
*When it has finished, click "Save Log...". Make sure you save it as I will need a copy of it.
Click "Exit" and "Exit" again to exit AboutBuster.

Run CleanUp!
-Make sure it is on Standard Mode
-Click the "CleanUp!" button

Run Ad-Aware
Reconfigure Ad-Aware for Full Scan as per the following instructions:
In the Ad-Aware main window, click on the gear icon at the top of the screen to open the preferences window. In the "General" window, make sure the following options are selected:
1) Automatically save log-file
2) Automatically quarantine objects prior to removal
3) Safe Mode (always request confirmation)

Click the "Scanning" button on the left-hand side and make sure the following options are selected:
1) Scan within archives
2) Scan active processes
3) Scan registry
4) Deep scan registry
4) Scan my IE Favorites for banned URLs
5) Scan my Hosts file

Please also click on "Select drives & folders to scan" and select your hard drive(s). Then click the "Advanced" button on the left-hand side and make sure all the options under "Log-file Detail Level" are selected. Next, click the "Tweak" button on the left-hand side. Click on "Scanning Engine" and make sure the following options are selected:
1) Unload recognized processes & modules during scanning
2) Obtain command line of scanned processes
3) Scan registry for all users instead of current user only

Click on "Cleaning Engine" and make sure the following options are selected:
1) Always try to unload modules before deletion
2) During removal, unload Explorer and IE if necessary
3) Let Windows remove files in use at next reboot
4) Delete quarantined objects after restoring

Finally, click on "Safety Settings" and make sure the following options are selected:
1) Automatically select problematic objects in results lists
2) Write-protect system files after repair (Hosts file, etc)

Click on "Proceed" to save the preferences. Then please click the "Start" button on the bottom left side to begin a scan. Select "Use custom scanning options" and then click "Next". Ad-Aware will then scan for malware. When it is finished, make sure any objects listed in RED are selected and click "Next" to remove the objects.

While still in Safe Mode, Run HiJackThis, place a check next to the following items, if found, and click FIX CHECKED:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.clicksear...ndex.php?aff=19
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R3 - Default URLSearchHook is missing

O2 - BHO: Class - {8A5207D6-EB86-B08D-9E2A-E13B6C96570A} - C:\WINDOWS\d3yk32.dll


Close HiJack This.

While still in Safe Mode, Using Windows Explorer delete these files (in bold), if found:

C:\Windows\system32\jpjdx.dll
C:\WINDOWS\d3yk32.dll

Reboot your computer into normal mode and post your AboutBuster log and a new HiJackThis log. We'll clean up what's left!

[Michelle]

Please download the programs listed below, but do not run them yet:

1) About:Buster:
*Download it and extract it to C:/aboutbuster.
*Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
*Click "OK" at the prompt with instructions.
*Click "Update" and then "Check For Update" to begin the update process.
*If any updates exist please download them by clicking "Download Update".
*You should not run the program yet so click "Exit".
2) CleanUp! - Download it and install it.
3) CWShredder - Download it and save it to your desktop.
4) Ad-Aware - Download, install, and update After installing Ad-aware, you will be prompted to update the program and run a full scan. De-select all boxes so that it does not run a scan. Manually run "Ad-Aware SE Personal" and from the main screen Click on "Check for Updates Now".

Set your system to SHOW HIDDEN FILES

Reboot your computer into Safe Mode. You can do this by restarting your computer and continuously tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.

Run CWShredder
-Next, click on the: ‘Fix’ button
-Follow the prompts, and press OK

Run AboutBuster and save the logs
*Browse to where you saved AboutBuster and run AboutBuster.exe.
*Click "OK" at the directions Read: Important! prompt.
*Click "Start" and then "OK" to allow AboutBuster to scan for Alternate Data Streams.
*Click "Yes" at the About:Buster prompt to allow it to shutdown explorer.exe.
*Please wait while AboutBuster scans your computer for malicious files. If it asks if you would like to do a second pass, allow it to do so.
*When it has finished, click "Save Log...". Make sure you save it as I will need a copy of it.
Click "Exit" and "Exit" again to exit AboutBuster.

Run CleanUp!
-Make sure it is on Standard Mode
-Click the "CleanUp!" button

Run Ad-Aware
Reconfigure Ad-Aware for Full Scan as per the following instructions:
In the Ad-Aware main window, click on the gear icon at the top of the screen to open the preferences window. In the "General" window, make sure the following options are selected:
1) Automatically save log-file
2) Automatically quarantine objects prior to removal
3) Safe Mode (always request confirmation)

Click the "Scanning" button on the left-hand side and make sure the following options are selected:
1) Scan within archives
2) Scan active processes
3) Scan registry
4) Deep scan registry
4) Scan my IE Favorites for banned URLs
5) Scan my Hosts file

Please also click on "Select drives & folders to scan" and select your hard drive(s). Then click the "Advanced" button on the left-hand side and make sure all the options under "Log-file Detail Level" are selected. Next, click the "Tweak" button on the left-hand side. Click on "Scanning Engine" and make sure the following options are selected:
1) Unload recognized processes & modules during scanning
2) Obtain command line of scanned processes
3) Scan registry for all users instead of current user only

Click on "Cleaning Engine" and make sure the following options are selected:
1) Always try to unload modules before deletion
2) During removal, unload Explorer and IE if necessary
3) Let Windows remove files in use at next reboot
4) Delete quarantined objects after restoring

Finally, click on "Safety Settings" and make sure the following options are selected:
1) Automatically select problematic objects in results lists
2) Write-protect system files after repair (Hosts file, etc)

Click on "Proceed" to save the preferences. Then please click the "Start" button on the bottom left side to begin a scan. Select "Use custom scanning options" and then click "Next". Ad-Aware will then scan for malware. When it is finished, make sure any objects listed in RED are selected and click "Next" to remove the objects.

While still in Safe Mode, Run HiJackThis, place a check next to the following items, if found, and click FIX CHECKED:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.clicksear...ndex.php?aff=19
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\jpjdx.dll/sp.html#37049
R3 - Default URLSearchHook is missing

O2 - BHO: Class - {8A5207D6-EB86-B08D-9E2A-E13B6C96570A} - C:\WINDOWS\d3yk32.dll


Close HiJack This.

While still in Safe Mode, Using Windows Explorer delete these files (in bold), if found:

C:\Windows\system32\jpjdx.dll
C:\WINDOWS\d3yk32.dll

Reboot your computer into normal mode and post your AboutBuster log and a new HiJackThis log. We'll clean up what's left!

[Bojangles01]

Well, it was a long and eventful journey but i think we're closing in on the goal!

Here's the HiJack This Log

Logfile of HijackThis v1.99.1
Scan saved at 3:38:18 PM, on 23/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Documents and Settings\user\My Documents\Desktop\New Folder\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab30149.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab30149.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = vic.bigpond.net.au
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = vic.bigpond.net.au
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = vic.bigpond.net.au
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - Unknown owner - C:\WINDOWS\system32\pctspk.exe

...

And the About Blank Log

Scanned at: 2:48:02 PM on: 23/05/2005


-- Scan 1 ---------------------------
About:Buster Version 4.0
Reference List : 19


Removed Data Streams:
C:\WINDOWS\unvise32qt.exe:ahwrn


Removed 4 Random Key Entries
Attempted Clean Of Temp folder.
Pages Reset... Done!

-- Scan 2 ---------------------------
About:Buster Version 4.0
Reference List : 19


Removed Data Streams:
C:\WINDOWS\unvise32qt.exe:ahwrn


Attempted Clean Of Temp folder.
Pages Reset... Done!
...

It that ^ the right log?

Edited by Bojangles01, 22 May 2005 - 11:41 PM.

[Michelle]

Yeah, I'll say we're closer! That log is clean

One more thing I would like you to do for me.

Please run this online virus scan:
ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log.

Edited by bananafanafo, 23 May 2005 - 12:06 AM.

[Bojangles01]

Hey Bananafanafo. Thanks alot for your help.
My brother has taken his computer back to his office so i cant complete the last step.
But again, thanks alot for al your help, it's much appreciated.

[Michelle]

You're welcome! I'm glad I was able to help!

I know he took his computer back, but here are the recommendations to keep your computer clean

Congratulations your log is clean! Great job on the clean up

I recommend checking the http://www.microsoft.com website periodically for critical updates to install.

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

Detect and Remove Programs:

• How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
• How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

Prevention Programs:

• Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
• Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.

Other necessary Programs:

• AntiVirus Program<= An AntiVirus program is a must! Whether it is a free version like AVG or Anti-Vir, or a shareware version like Norton or Kapersky, this is a must have.
• Firewall<= A firewall is definitely a must have. Two good free versions are Sygate and ZoneAlarm.

[Bojangles01]

Cheers!

[Michelle]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.