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I cant log into windows


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#1
aanthonyz

aanthonyz

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My computer turned off all of a sudden and restarted. It can enter into safe-mode but not into normal windows. When it tries to log on into windows I get the error:

STOP: c000021a (Fatal System Error)
The Windows SubSystem system process terminated unexpectedly with a status of 0x
c0000005 (0x7c9106c3 0x0107ed04).
The system has been shut down.

Ive tried repairing the computer, uninstalling the video driver, and I cant do system restore because there aren't any restore points :)
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#2
rshaffer61

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This is a kernal error.
Do you have your XP installation disk?
Please respond with some system specs.
Make and model if brand name
Memory total
Hd space total and free
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#3
aanthonyz

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Yep I have the xp installation disk
Asus P5N-MX Motherboard
160 GB hard drive and 20 GB left
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#4
rshaffer61

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OK then what you need to do is a Repair Installation on your XP.
Below i have included the instructions on how to do this correctly.



Repair Installation Instructions

· Insert your Windows XP CD in your CD-ROM and then Restart your computer.
· At the first post screen start tapping the Del key to enter System Bios
· Find the Advance Options or Boot Sequence screen.
· You will need to change the boot sequence so that the CDrom is first and the HD is second.
· Press F10 to Save and Exit and then press Enter to accept.
· The system will now reboot
· When the "Press any key to boot from CD" message is displayed on your screen, press a key to start your computer from the Windows XP CD.
· When you see the following message displayed on the Welcome to Setup screen, press ENTER
· To setup Windows XP now, press ENTER.
· At this point an option to press R to enter the Recovery Console is displayed. DO NOT SELECT THIS OPTION.

· On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
· Make sure that your current installation of Windows XP is selected and highlighted in the box, and then press the R key to repair Windows XP.
· Follow the instructions on the screen to complete Setup.


You can also go HERE
to read a step by step tutorial with screenshots.
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#5
aanthonyz

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I've tried that already and still nothing
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#6
rshaffer61

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Follow the next set of steps to replace the userinit.exe file.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

Hopefully you have already put the XP cd in the drive before all this. If everything is setup correctly you will get a black screen with the following message in the upper left corner:
"Push Any Key To Boot To Cd". When you see this then push any key and the cd will take over.

Click R to enter recovery console

Type the following

expand d:\i386\userinit.ex_ c:\windows\system32
click enter

Once it says 1 file copied
Then type exit and click enter
System will reboot
Make sure to remove winxp cd before it boots up and let it boot fully
Windows should start normally

If not post with result
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#7
rshaffer61

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Are you still having problems with your issue?
It has been 4 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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