[Angela22]

Hello!

My name is Angela. My laptop was getting automatic updates (Vista) and had to reboot. Upon rebooting, a black screen appeared citing ntoskrnl.exe is missing or corrupt. My hardrive is new (only in use for about 3 weeks). I was using the laptop all morning with no issues.

I cannot boot in any of the safemodes. I do have my vista dvd but don't know how to make it run, as when I turn on the laptop I still get the black screen.

Any help would be greatly appreciated!

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Hi, try this.

• Insert your Windows Vista DVD and then restart your computer.
• Press any key or the appropriate function key (depends on your computer) to boot to the DVD.
• When your computer has booted to the DVD select your language and then press Next.
• Click Repair your computer on the next screen.
• Select the operating system your want to repair. There is usually only one here unless you’re dual booting.
• Click Startup Repair on the next screen.
• The Startup Repair tool will attempt to fix your computer and get it booting up again.

Your computer will probably restart a few times afterwards. Once(if!) able to logon, make sure you download all Windows Updates:

START > CONTROL PANEL > SYSTEM AND MAINTENANCE > WINDOWS UPDATES

Hope this helps,
Jason

[OpenOutcome]

Hi, try this.

• Insert your Windows Vista DVD and then restart your computer.
• Press any key or the appropriate function key (depends on your computer) to boot to the DVD.
• When your computer has booted to the DVD select your language and then press Next.
• Click Repair your computer on the next screen.
• Select the operating system your want to repair. There is usually only one here unless you’re dual booting.
• Click Startup Repair on the next screen.
• The Startup Repair tool will attempt to fix your computer and get it booting up again.

Your computer will probably restart a few times afterwards. Once(if!) able to logon, make sure you download all Windows Updates:

START > CONTROL PANEL > SYSTEM AND MAINTENANCE > WINDOWS UPDATES

Hope this helps,
Jason

[Angela22]

I have the disk in, just don't know how to make it run.

[OpenOutcome]

When you restart your computer, it should say button shortcuts to boot the disk. Most of the time, it's F12 or C. Try repeatedly pressing those when restarting.. If those don't work, try to see what it says, on the very first screen - something like:

F12 - Boot Device Menu

If you can't find anything, try F1 for setup, and choose your CD-ROM drive as your first priority boot device.

[Angela22]

Ok, thanks I'll try that.

[Angela22]

So far it's going ok. F12 worked. I"ll be sure to post the end result.

[OpenOutcome]

Alrighty, good luck.

[Angela22]

Ok, I was able to reinstall Windows and all seems well.
THANK YOU

[OpenOutcome]

Glad you solved you problem!

-Jason